Search Safari Hotels in West Midlands

"Very friendly and helpful staff. Room very noisy and decor a bit tired"

"Staff were efficient at check-in, registering the car at reception was easy and it seemed popular. Breakfast could've been better though with tables being cleared and items replenished a bit faster."

"Lovely stay"

"Unfortunately, upon arrival, it became immediately apparent that the property bore little resemblance to what was advertised, and the experience caused significant distress to my family. On arrival, the front of the hotel appeared derelict and closed, with no visible signage, no other guest vehicles, and a police van parked outside. After driving around the side of the building we eventually located the reception entrance, however we were alarmed by groups of intoxicated individuals loitering around the entrance, and we did not feel safe even parking our car. As we entered the hotel, two police officers were leaving the premises, which further heightened our concerns. Despite these issues, we proceeded to check in and went to view our allocated rooms (319 and 325). While walking up to the third floor, the corridors and stairwells had extremely strong and unpleasant odours. Upon entering the rooms, the following issues were evident.One room had a broken shower, with the shower head wrapped around the bath taps One room smelled strongly of cigarette smoke The rooms felt unclean and poorly maintained The rooms were clearly not representative of the photographs advertised on Expedia I returned to reception to request alternative rooms. Unfortunately, only one alternative room was available, which we gave to our daughter as she felt extremely unsafe. While returning to our car to collect our luggage, we encountered a visibly intoxicated woman with blood on her clothing"

"This is such an amazing hotel, with nice size swim pool, sauna, steam room, very large gym, and a jacuzzi. Staff are great, really helpful and attentive both in the hotel restaurant and the gym area."

"It was a clean room, staff is friendly, but the electric power sockets were not working until we asked for it the next day."

"Lovely hotel and great room. Will definitely stay again! "

"Everything was spot on. Lovely lady greeted us and also looked after us at breakfast the next day. Breakfast was good. We ate at the restaurant on the evening and the staff were lovely there too, so was the food. My only grumble is we did ring and ask to be near the lift as we struggle to use stairs They said there was no lift which we took to mean it was all ground floor. It's not. Still that was just a mix up with communication. We would stay there again. The stairs were not too bad and it's worth a little struggle to stay in a cozy hotel"

"No Issues at all, the property was clean tidy and worth every penny"