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"The staff was absolutely terrible! Would not help us with a slick floor that could have caused a bad accident. Asked for a mop to clean the floor and was told housekeeping had left for the day and there was nothing they could do. Door had a quarter inch gap under door that the wind from the hallway would come through that whistled so loud that you couldn’t sleep. Was told to put a towel in front of door. Absolutely pathetic resonance from the front desk staff. I wish I was able to post pictures because it was that bad. The Hotel is a Best Western corporation and we will never stay at one again."

"A little outdated , Pools and jacuzzi were nice , views were gorgeous ; the bed and pillows wasn’t the most comfortable & no complimentary breakfast was a minus but overall for the price and location you can’t beat it ; soy was incredibly nice & welcoming 5 stars for her ! & the bar was good!"

"Tub "

"This place is a DUMP!! Whoever took the pictures for the website is a genius. I was immediately horrified when I checked into my room but too tired to deal with it. The rooms need to be completely overhauled and remodeled. Old School Toilet that’s a low rider, almost on the floor. Dingy towels folded up like fans. I hadn’t seen a stove like that in quite some time, no dishwasher. ALL of the furniture needs to be replaced especially that in the kitchen/living area with the Oceanview including the chairs on the balcony. The room’s design is similar to a Shotgun House. I took a nap but could not sleep there because of the room’s condition. I sat on the balcony in a covered chair until morning with the security riding around disrupting the peace I was trying to find. A MESS!! I checked into a much nicer hotel the next day. I chose not to address the issues upon check in because I was extremely tired, and extremely MAD so I suffered in silence. NOTHING good would have resulted from having a conversation with anyone at that time. Unfortunately, I didn’t see the state of the room, in advance. The lobby doesn’t prepare you. I spoke with the Manager, Audrey, when I was ready to address the NIGHTMARE. She didn't care and could do nothing for me."

"Everything was great. My only issue was the dining. A little too fancy with non traditional foods "

"Great location. Historic hotel. Nice rooms."

"Enjoyed my stay, does need some updates but have everything you need. "

"Overall it is a good place to stay because of the location close of many restaurants like Hook & Barrels , groceries stores and golf courses like Grand Dunes . Room are OK and have great bathrooms. However some members of the staff need to learn how to smile to the customers."

"The room was clean but when i asked to have the lining changed, I had to do it myself,, There was no buffet breakfast and the lounge was closed.But other than that we had a great stay.."