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"It’s always a pleasure to "

"Friendly and helpful staff. Rooms could use a little updating some things were falling apart. Lots of things to do on resort. "

"The hotel was an authentic Jamaican owned. The staff is amazing catering to our every need. Breakfast was magnificent with both Jamaican traditional dishes and American style cooked to order. Room was cozy and intimate. I highly recommend this hotel."

"Great Hotel with a great location. Ubers and taxis are easy to get in this location and they were not expensive. Overall, it is a very nice property in a central location that makes getting around Kingston very easy. Our room was spotless, and I particularly enjoyed the oversized soaking tub in the bathroom. The included breakfast was delicious. Even though the hotel is lovely, I did encounter some service issues that were disappointing, especially coming from a 30-year career in the hospitality industry. On our first morning, someone attempted to enter the room at 7:30 AM without knocking. Ofcourse they didnot get in because the double lock was on along with the door chain. Later that morning, there was aggressive banging on the door by staff, which felt unprofessional. Additionally, I had a very unpleasant encounter at the beverage station where a staff member was quite rude and sarcastic when I was simply deciding on a drink. In a space where guests and staff share a narrow walkway, more patience and courtesy are required. On a positive note, several staff members were exceptional and truly understood hospitality. The front desk agent who checked us in, the bartender at the rooftop bar on our first night, and our waitress during dinner were all patient, professional, and kind. These individuals are the reason I would consider returning. With a bit more focus on consistent customer service training, this would be a 5-star stay."

"Initially i was thinking that I would definitely book this hotel again and would also recommend this hotel to my friends and family. I was shocked when I went to check out and I was told I had to pay US150.00 to use the bathroom that obviously had a leaking problem before we were assigned the room.. We were told that we broke a pipe underneath the kitchen sink which was a blatant lie.. Even if a pipe was broken outside of the bathroom how could that be the customers fault??As a customer I should be able to simply use the shower without fearing I might break a pipe located elsewhere in the hotel room..that problem had absolutely nothing to do with us and therefore that decision wasn't fare to me at all I was very disappointed and therefore could never ever recommend anyone to stay here.. that's it for me "

"Moon Palace was an awesome space to spend our spring break. There were activities for everyone in the family. My kids loved the 24-hours room service. There was always something to do and some place to eat. We had no issues with booking dinner reservations. All the restaurants had great food. We loved the various selections. This experience was worth it. "

"Customer service was great!! Big up Toni-Ann at check in. Need more cleaning staff to main the the rooms and ensure check in time is ontime, I’m not sure if it’s because of the impact of the storm Mellissa that had impacted Jamaica , they are still working to get back on business. Because our phone and tv wasn’t working and little to no effort was made to approach the issue. Limited options at the bar, cocktail wasn’t cocktailing "

"The lagoon was amazing. So peaceful and picturesque. "

"The food was delicious the staff were very nice the atmosphere was great "