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"Staff were kind and helpful. Enjoyed our stay. Would recommend to others."

"Staff is always great here. Restaurant and bar area very nice with good service and food quality. Hallway to room had a bad odor. Room was fine... clean but dark and location had a view of the roof... nothing spectacular. "

"The resort itself was an okay experience...I think they should get a better selection of liquor (a couple top shelf options). The buffet was decent... "

"Great stay...... have stayed there several times."

"The pool was really great with enjoy a lot , very clean the hotel , food excellent, people very attentive to the hosts needs, my husband and myself we had a wonderful days in Jamaica at the hotel . The only complaint that we had was the price of the taxis very high they charged you 80 dollars round trip to 15 min from the hotel to doctor cave beach but everything well was great "

"My stay went well. The room was clean. They had many food option but I suggest bringing some seasoning based on your likes"

"Amazing place !! "

"I rarely leave reviews like this, but my experience at Hotel Riu Negril was extremely concerning. I checked in April 9 and had to leave early on April 11 (scheduled stay was until April 13) due to unacceptable conditions affecting my health and safety. I have asthma, and the room was very stuffy with cobwebs, dirty floors, and poor air quality. The AC was not cooling properly and felt warm, making the room hot and uncomfortable at night. I was sweating while sleeping and unable to rest properly. Housekeeping was inconsistent and poor. After reporting issues, cleaning was delayed, and even basic cleanliness was not maintained properly. The dining area was also unsafe. I saw bird droppings on chairs where guests sit and eat, and staff ignored it even after being informed. Another guest was about to sit in it before noticing. On top of that, I was constantly bitten by sand flies, leaving multiple bites and making my stay very uncomfortable. The noise level was also disruptive due to doors slamming from nearby rooms, which repeatedly woke me up at night. I have requested a refund for the unused portion of my stay and have received no response so far. I am sharing this so management understands this is a serious issue—not just inconvenience, but health, cleanliness, and safety concerns that need immediate attention."

"The Riu Palace Jamaica exceeded every expectation. The food was outstanding, the entertainment was top notch, and the staff created an atmosphere that felt both lively and peaceful at the same time. This resort holds a special place in my heart now. If you want the best Jamaica experience in a beautiful, safe, and well-run property, this is it. I will absolutely be back."