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"Had an almost perfect stay at Moon Palace and would 100% return. Pros - 99% of staff were amazing and adored my 1 year old son. They made such a fuss of him and his confidence grew so much while we were here. Food choices excellent, we enjoyed all of the restaurants and never had a problem making reservations. Cafe and snack bars were great. We thought the rooms were great, room service very good and drinks replenished in the mini fridge daily. We booked a deluxe resort view but did have a lovely view of the ocean. Pools and splash pad were great, sea was very calm too. Cons - booked transport via moon palace to/from Montego Bay airport. They had us waiting over an hour at 9pm with our 1 year old until it arrived and then check in was incredibly slow so was after midnight by the time we got to our room. Requested a cot in advance and it wasn’t there when we checked in so was another hour before we received one. You could also hear music every night until the early hours from our room, it was incredibly noisy. We tried to change rooms but it was so poorly handled by reception that we ended up cancelling it and getting a refund. On the plus side we saved our money and did get used to the noise! The only other thing that bothered us was people smoking by the kids pool. It wasn’t too common but I do think the staff should have directed the smokers to the designated smoking area given the number of kids in the area."

"The hotel was too far from Montego Bay, a vehicle suppose to pick you up from the airport and it wasn’t one, A vehicle supposed to take you to the airport from the hotel and it wasn’t one. So please be careful booking this hotel."

"The pool.and beach was excellent and food fresh, tasty and prepared carefully with people health in mind. A variety of meals are deliciously prepared daily at the hotel. Enough to choose from for every meal"

"Needs to pay more attention to the clean of the face basins lots of gunk in it"

"Excellent Breakfast "

"The view from the balcony was beautiful. The property is old and unkept. I was afraid to lay on the bed. Bugs everywhere and the shower didn’t drain. Would not recommend."

"The place was great as usual.Very quiet very laid back"

"Wonderful place."

"Nice room"