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"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"Love the shuttle"

"The bar was great, open until 12a with good few top shelf options. "

"Great hotel in a convenient location. The staff was the star of the show. "

"The heat didnt work in our room. The guys tried to fix it twice but wasmt working. Luckily it wasnt bery cold outside so without the heat on the room was at 65. Manageable but still annoying since we paid full price and didnt even have heat . Room 308"

"The room was clean. The staff was very nice. The bathroom was small. It did not have a handheld showerhead which has now become a standard. Decorations super cute. "

"Room was clean "

"No hot tube and no hot water the morning the we left. Plenty of parking and well lite at night."

"This is an excellent hotel and it’s not too far away from the major casinos."