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"All good"

"Lovely staff - very clean and central to the centre - will definitely book again"

"Clean room. A bit far to walk "

"Exceeded expectations with excellent staff. Especially the concierge going above amd beyond to ensure guest satisfaction "

"This is a beautifully appointed hotel. Great central location. We will definitely stay here again."

"The location was very good, right near the marina and Sealife Aquarium. Lots of dining near the waterfront and the Hop on Bus Stop was close by too. This hotel is very large with several restaurants & a bar/ lounge. They have many business people & conference rooms, so lots of people coming & going all day & night. The staff was very friendly & professional. Our room was clean and comfortable & it was very quiet. They took very good care of our luggage storage while we waited for our airport transfer several hours later that day. Only issue we had was regarding their breakfast. We were told at check In that we had to preorder our breakfast buffet for every day of our stay, so we went ahead and added it onto our hotel bill. When we went to the buffet we were consistently asked if we wanted it charged to our room? We told them we had already prepaid, and it took them forever to find that charge on our reservation! So, this was a complete LIE! We did NOT have to preorder — we could have just paid every day as needed. Did not appreciate that! I had to check our bill at check out to make sure we had not been double charged. Maybe the business people don’t care because their corporations are paying, but as a private customer, I do not like being lied to & then questioned about a charge everyday! "

"Brilliant, central location to transport, lots of choices for food and shopping."

"Incredible location for catching ferries etc. Rooms are what i would call basic, not fancy, but more than fine. Great little bar in the place. The breakfast buffet is overpriced so we grabbed breakfast elsewhere. "

"Novotel was good , I stayed for 5 nights. It’s not bad. I wasn’t expecting high class luxury anyways, what you pay is what you get. They can improve on breakfast environment. The dining area definitely needs an upgrade."