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Reviews of Miracle Springs Resort & Spa

3 out of 5
Miracle Springs Resort & Spa
10625 Palm Dr, Desert Hot Springs, CA

Reviews

7.4

Good

Rating 10 - Excellent. 786 out of 2129 reviews" "
Rating 8 - Good. 541 out of 2129 reviews" "
Rating 6 - Okay. 367 out of 2129 reviews" "
Rating 4 - Poor. 224 out of 2129 reviews" "
Rating 2 - Terrible. 211 out of 2129 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice ! The hotel manager super nice person
Stayed 2 nights in May 2024

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will visit again
Stayed 1 night in May 2024

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Andrina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family come here all the time!! We spend our summers here. Only thing i would suggest is have someone every once in awhile use the net to get the flowers, leafs, and sticks out of the pool.
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Thank you! We are so pleased that you were happy with our resort property. We hope to see you soon.

10/10 Excellent

Valrie, Port Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Katherina, Henderson

Stayed 1 night in Mar 2024

6/10 Okay

Melvyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Everything very old and in need of replacement surrounding area had nothing staff not professional
Stayed 2 nights in May 2024
Response from Krystal on 22 May 2024
We are sorry if you felt that property was not well kept. We will work with staff to ensure professionalism moving forward.

8/10 Good

Brandy

Travelled with family
Liked: Staff & service, amenities
The staff was great. They upgraded our room. They were friendly! The hotel itself was kinda dingy and outdated. The pool area was very nice! The pools were all pretty hot. So swimming during the day wasn’t very enjoyable. Swimming at night was a lot of fun!
Stayed 1 night in Apr 2024
Response from Krystal on 22 May 2024
Thank you

2/10 Terrible

Madalyn

Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe feeling/saw hug rat on property/lots or car alarms/fire alarm kept went off
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Hi Madalyn, We apologize for your dissatisfaction. When we talked, you agreed that a refund and not staying would settle your feelings. We hope things are better.

8/10 Good

haleemon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Krystal on 22 May 2024
Thank you

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly peoples
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

Israel, Wildomar

Liked: Cleanliness, staff & service, property conditions & facilities
Great service from front desk and restaurant, Adam makes a warm welcome everytime
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

6/10 Okay

Yun

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Great thank you for the respone!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

Luana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools and spa at Miracle Springs are great . The practitioners at the spa are wonderful and the treatments are very good. The property is a bit dated but it is clean and well maintained. Overall , it's a very nice experience at Miracle Springs.
Stayed 2 nights in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

2/10 Terrible

Boris

Travelled with family
Disliked: Staff & service
Manager falsely abused me, one employee even cursed me
Stayed 3 nights in May 2024
Response from Krystal on 22 May 2024
Hi Boris We have contacted you regarding the experience on our pool deck. You are always welcome to come back. We apologize for the actions of security, however management has validated their concerns and remains neutral the past.

10/10 Excellent

Megan, Manteca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mineral pools were fantastic! Staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

Luis

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

6/10 Okay

Claudia, Irvine

Liked: Staff & service, amenities
Disliked: Cleanliness
We had a nice time in the pools. The room was large and the dining was good. The interior needs some work. Showers were either lukewarm or boiling hot. Some guests left their trash and cigarette butts all over the pool deck; sad.
Stayed 1 night in May 2024

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
To much noise on the restroom on room 23 the fan or motor was on even the switch was off but everything was perfect
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

8/10 Good

Amber, Whittier

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good especially for the price. The room size was great! Carpets need deep cleaning and properly was out dated but again good fo the price. We would stay again. Pools werent iver crouded and very family friendly. Parking was ok.
Stayed 2 nights in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

2/10 Terrible

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a smell of mildew throughout the building Elevator and the rooms the mattresses were worn down and lumpy as I only sat down and looked around I immediately noticed stained carpet a drapes at that point I was very unhappy uncomfortable and my wife mother day weekend was ruined we canceled our room and asked to be refunded very disappointed with for price and place is not what pictures and add said it to be
Stayed 2 nights in May 2024
Response from Krystal on 22 May 2024
Hi WilliamWe are sorry , mildew and bad odor is not okay. We routinely rotate and replace mattresses and clean and repair our elevator whenever necessary. We hope you got to enjoy the mineral springs and may return for a day visit or spa treat!

4/10 Poor

Anthony

Travelled with family
No hot water could not take a shower all weekend
Stayed 2 nights in May 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Staff & service, amenities
Nice place to stay with family, rooms are ok.
Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

8/10 Good

kenneth, Escondido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderately price accommodation with fantastic pools / spas. Rooms are a bit dated, but I spent most of my time outside. 4pm check-in is a bit ridiculous. And I suggest the hotel spends $10 and adds electric outlet / extension wire near the beds - for phone / watch charge - amazing, in this day & age, how many hotels do not have a simple electric plug for your phone!
Stayed 2 nights in May 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, everything was very smooth. My family and I stayed for two nights and the room was bigger than we expected. It had a separate living area with a pullout couch which was a nice surprise. My two children didnt have to share a bed which they loved. The only negative I would give would be that there werent any families staying at the hotel, everyone was retired and appeared to be in their 70s and 80s. When my kids were smimming and playing in the pool, we got a lot of snide remarks and dirty looks from the other guests like we shouldnt be there.
Stayed 2 nights in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

8/10 Good

Jennifer

Stayed 1 night in May 2024
Response from Krystal on 22 May 2024
Thank you! We are so pleased that you were happy with our resort property. We hope to see you soon.

10/10 Excellent

Teresa

Travelled with family
Liked: Staff & service
Great check in staffing
Stayed 2 nights in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Krystal on 22 May 2024
Thank you! We are so pleased that you were happy with our resort property. We hope to see you soon.

6/10 Okay

Deidre

Travelled with group
Liked: Cleanliness, staff & service
Property is old and tired, rooms ok. Dinning was adequate. Pools were nice and warm.
Stayed 1 night in May 2024

4/10 Poor

Ma. Rafaela

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Krystal on 22 May 2024
Thank you! We are so pleased that you were happy with our resort property. We hope to see you soon.

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and efficient.
Stayed 3 nights in May 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

joe

It was OK for what it was .
Stayed 1 night in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

8/10 Good

Skyler Rebecca

Beautiful weekend getaway! The smoking lounge could use some work though.
Stayed 1 night in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

8/10 Good

Angie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plants and birds so beautiful on the property. Also quiet and secure feeling. Outside of property a bit dingy and dated.
Stayed 1 night in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

Sam

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Wish there was more late night food options
Stayed 1 night in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

2/10 Terrible

Elena M.

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We were 4 with two rooms and we've got there around midnight. None of us could take a shower because the water was coming out cold. We called the concierge and been told to let the water run for a while and eventually we could get the water hot. It didn't happen and we went to sleep ....no shower taken.
Stayed 1 night in Apr 2024

8/10 Good

Gabor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are very friendly, the room condition is average, bathroom shower and sink water temperature is not easy to just, sometime both are very hot or just cold The SPA is very nice but early in the morning the water temperature is cold.
Stayed 1 night in Apr 2024

2/10 Terrible

Garrett

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water? then only hot water-front desk said it was due to the city. nothing they could do. keys wouldn't stay coded for door. they claimed it was from metal scanners at the festival, but we left keys in the car when we went to the fest. Room was musky and dirty. carpets stained and damaged. just over all a very poorly kept facility. We only stayed because it was Stagecoach, and we had no other options.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

4/10 Poor

Gregory

Travelled with family
Disliked: Property conditions & facilities
No hot water for 1.5 days of a three day stay. I had to ask the staff four times before it was fixed. No discount offered and the staff was indifferent.
Stayed 3 nights in Apr 2024

8/10 Good

Cygal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that was missing in this property was that they didn’t have a gym. I was very disappointed! Beside that in enjoyed the foods in the restaurant and I liked the massage and the mud wraps.
Stayed 3 nights in Apr 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
Nice pool and fun restaurant staff.
Stayed 2 nights in Apr 2024
Response from Krystal on 22 May 2024
Thank you! We are so pleased that you were happy with our resort property. We hope to see you soon.

6/10 Okay

Leslie

Stayed 2 nights in Apr 2024
Response from Krystal on 22 May 2024
Great ! Thank you for the great review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
AC is not working
Stayed 1 night in Apr 2024
Response from Krystal on 22 May 2024
Sorry about that we staff full time maintenance professionals to help during your stay.

10/10 Excellent

FU CHEN, west covina

Stayed 1 night in Jan 2024
Response from Krystal on 22 May 2024
Great thank you for the great review!