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"I have traveled extensively throughout the world for work and leisure for over 20 years. Each year I stay at over 40-50 different hotels. This Mandarin Oriental hotel is the best hotel in the world that I have ever stayed at. The hotel is pristine, the rooms are impeccable and the hospitality of the staff is exemplary. The most exceptional staff members are Aaron and Kiran, two of the concierges, Waty who works at the breakfast, Hafiz at the front desk, a Ram, the most professional and congenial tour guide that I have ever had in the world. Also noteworthy staff members who exhibit courtesy, friendliness and great helpfulness at all times are, Beyzid and Labin in housekeeping, Audrey Tan in administration, Shiori who welcomed us with flowers and a smile, Subra and Hayee, and Ahmad concierges, Sharom, the Chief Concierge, Adzuan, the Assistant Chief Concierge, Natasha, Mohammad, and Sarah at the front desk, Hisham (a truly exceptional doorman), Ashlam and Kumar, also superb doormen, JJ and Furhan at breakfast, and Shabril the trainer in the gym."

"Room is lovely, spotless and generous in size. Staff in the hotel are friendly and patient. The breakfast buffet is second to none. "

"Great hotel with a prime location. "

"Excellent location, Excellent staff, comfortable room, great hot water pressure, great toweks, comfortable bed and pillows, a lot of outlets and usb ports, quiet, great a/c. Only room for improvement is breakfast. Everything that should be hot is cold, not many choices for westerners. "

"Staff were exceptional! Great breakfast buffet. Good location. "

"from the moment i step into the hotel to my check out, everything from service to room was good. nothing to complain about."

"Nice staff"

"Clean room, good service "

"The hotel was very clean and the staff were friendly and accommodating. I highly recommend this hotel for anyone traveling to KL. An added bonus is that the hotel is located with 5mins walk to popular shopping malls and restaurants. "