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Very comfortable hotel right in the thick of KL but calm and relaxed as soon as you walk into the lobby. Great staff - they changed my room without a question when I asked if I could have a different view

From the moment we arrived at the hotel the staff were very welcoming and friendly.Allthe staff had lots of advice to give us abd heped us anyway they could .We would highly recommend it to anyone

Our favourite hotel stay to date, excellent staff especially Brian who checked us in and gave us many lovely recommendations. Rooms were beautifully decorated and newly renovated. Personally enjoyed this hotel more than Grand Hyatt KL which was also one of my favourite stays. Pool was small but lovely and clean with a view of the twin towers. Location was very good, around 14mins walk to KLCC with covered sidewalks most of the way. Would stay here again next time I am in KL!

Lovely hotel and really friendly staff. The only downside was the poor view out of the hotel window.

EQ Kuala Lumpur was a fantastic hotel for our stay in the city. The place was immaculate and the staff were incredibly friendly and helpful. It's location is really good for the center of town and easy to access tourist spots. Our room was spacious and clean, with a lovely view and comfy bed. The breakfast was great and had loads of options. We also had lovely room service and enjoyed drinks at the amazing Sky51 bar, which guests can access too. Thank you!

Beautiful hotel. Pool area was stunning. Staff incredibly helpful and beautiful rooms. I would love to stay here again.

Lovely hotel so close and convenient for the airport. Has everything you need and friendly & accommodating staff. Highly recommend

The hotel was great. Breakfast had excellent choices for everyone, we stayed 4 nights and had different items every day. Location suited us very well, next to main Chinatown area, plenty of restaurants, though mostly chinese of course! Walked to some sights, and Grab very reasonable to get around further. We'd recommend, and definitely stay again.

Excellent features, lovely hotel, amazing staff, great value!

I would call this Hyatt a true 5 star hotel. Magnifecent facilities and a breakfast which truely does not leave any wishes unfullfilled. The staff is realy comitted and one can feel that they love what they are doing. Only 2 things to improve dear Hyatt : Dont let guests wait till 3 pm to check in only because your rules say u can. Secondly dont insist on a ridiculously high deposit from guests who paid already advance.

Helpful and friendly staff. Great outdoor pool.

Had a wonderful stay. Couldn’t have asked for anything more. Spacious rooms with good size tv with a few English channels. Bottled water supplied every day. Dish washing liquid and cloths supplied, didn’t use the dish washer. Powder supplied for the washing machine. Taxis outside the door were very cheap. Lovely pool.

Check in staff was helpful and after long flight from uk she was trying her best to accommodate at 1pm Check in .very convenient nearby shoplooking for mamak food and roti cenai .highly recommend this hotel provided free shuttle every one hour pick up and drop off at klia airport transfers. Highly recommended.

Great location, close to the MRT and LRT lines and the Petronas Towers. Located in a shopping mall this allows easy access to shopping under one roof. Fantastic for a weekend break in this amazing city.

Great location and hotel