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Reviews of Shaw Hill Golf Resort & Spa Hotel

3 out of 5
Shaw Hill Golf Resort & Spa Hotel
Preston Road, Whittle-le-Woods, Chorley, England

Reviews

7.8

Good

Rating 10 - Excellent. 74 out of 186 reviews" "
Rating 8 - Good. 50 out of 186 reviews" "
Rating 6 - Okay. 28 out of 186 reviews" "
Rating 4 - Poor. 25 out of 186 reviews" "
Rating 2 - Terrible. 9 out of 186 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Malcolm

Travelled with partner
Liked: Cleanliness, amenities
Breakfast was very good but room (and TV) was small and toilet wouldn't flush properly.
Stayed 1 night in Apr 2024
Response from Lynda on 30 Apr 2024
Thank you for your review.The issues with the room have been dealt with by our maintenance team, thank you for bringing these to our attention.Kind RegardsShaw Hill

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LJP on 17 Apr 2024
Thank you for your kind review.We look forward to welcoming you back to Shaw Hill in the future.

10/10 Excellent

Adam

Business traveller
Staff very friendly
Stayed 2 nights in Apr 2024
Response from Reception on 6 Apr 2024
Thank you for you kind review, we hope to welcome you back to Shaw Hill in the future.

4/10 Poor

Suzanne

Travelled with partner
Disliked: Property conditions & facilities
This is the coldest hotel room ive ever stayed in, window full of condensation, bathroom quite tatty, slim quilt and very small TV, spa needed a good makeover as really run down, atmosphere, none as hardly anyone about, would not reccommend
Stayed 1 night in Feb 2024
Response from reception on 14 Mar 2024
Thank you for your review, your feedback is important to us as it helps to identify areas where improvement is required.Kind RegardsShaw Hill

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good value for money
Facilities where good, mattress very uncomfortable, restaurant service can be improved.
Stayed 1 night in Jan 2024
Response from Reservations Manager on 21 Feb 2024
Thank you for your review, your feedback is important to us and has been fed back to the relevant departments.

6/10 Okay

Fran

Liked: Cleanliness, staff & service
A disappointing stay
The room was cold when we arrived here but an extra electric radiator was supplied which helped to keep the room warm and there was no hot water until the morning so this made our stay uncomfortable as we wanted to have a bath before dressing for dinner also the dinner menu was very limited so we decided not to stay here again as my wife has health issues so she developed anxiety from being cold etc.
Stayed 1 night in Jan 2024
Response from Reservations Manager on 21 Feb 2024
We are sorry for the inconvenience you experienced during your stay. There was an issue with a boiler which has now been resolved. We have been running a reduced menu during our renovations.We would like to welcome you back to Shaw Hill and offer a complimentary upgrade if you do choose to visit us again.

8/10 Good

J

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Reservations Manager on 27 Jan 2024
Thank you for your feedback and thanks for choosing to stay with. We look forward to welcoming you back to Shaw Hill.

10/10 Excellent

Archna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a beautiful room on the top floor overlooking the golf course without even asking. The person who checked us in was lovely, warm and friendly. And incredibly accommodating about a late checkout. We are only staying one night but will definitely be back! We really wish we were staying longer.
Stayed 1 night in Jan 2024
Response from Reservations Manager on 27 Jan 2024
Many thanks for your kind words, thank you for choosing to stay with us and we look forward to welcoming you back to Shaw Hill

8/10 Good

Gerard

Liked: Cleanliness, property conditions & facilities, room comfort
Upgraded room still basic
Stayed 2 nights in Jan 2024
Response from Reservations Manager on 27 Jan 2024
Thank you for choosing Shaw Hill and thank you for your feedback.

6/10 Okay

Richard

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Reservations Manager on 21 Feb 2024
Thank you for your review.

10/10 Excellent

Julian

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed, period building from outside carried inside slightly. Room we stayed in ruined by installation of grid ceiling, very cold in the room in the evening. The pool wasn’t very warm and also young children in the pool arguing and making a lot of noise and they were also using the sauna and steam room. The bar area wasn’t very cosy.
Stayed 1 night in Dec 2023

8/10 Good

Ann

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice place, good food. Cold, no heating or hot water at night, electric shower works though.
Stayed 1 night in Oct 2023

8/10 Good

Stewart

Business traveller
Liked: Staff & service
Mixed review
Staff are very nice and accommodating. The room I stayed in was a little tired and TBH a little cold. I couldn’t turn the radiator up. Bed was soft but comfortable shower is an electric shower with marginal power, it’s not what I am used to but was fine . My breakfast was sensational, I don’t normally eat a cooked breakfast, this was up there and the quality of the ingredients was first class. Credit to the kitchen !
Stayed 1 night in Oct 2023

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff were great!
Stayed 2 nights in Oct 2023

6/10 Okay

Rosalind

Travelled with partner
Liked: Cleanliness, amenities
This is a beautiful location. And a comfortable nights stay. Would be even better if the shower worked properly and we had been offered a way to have breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

SJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice old property though heating belting out and far too hot in the room
Stayed 1 night in Oct 2023

10/10 Excellent

Stuart

Stayed 1 night in Sep 2023
Response from Reception on 16 Sept 2023
Thank you for you review, we look forward to welcoming you to Shaw Hill again in the future.

2/10 Terrible

Sophie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed one night all the fire regs are outdated which is scary as the hotel room door is incredibly difficult to open quickly which would be terrifying in the event of a fire. We paid 90 pounds which is unreasonable because it’s not worth that at all. The room smelt like it had not been cleaned for months, fusty and full of dust. The towels also smelt really bad. Woodlices in the bath and on the floor which confirmed the above for me that it had not been cleaned properly prior to new guests staying.
Stayed 1 night in Aug 2023

6/10 Okay

Alison

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was OK but bed was too soft
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Aug 2023

8/10 Good

Sue

Stayed 2 nights in Jul 2023

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
The hotel is lovely, food was really good but the absolute best thing about this hotel os the staff. Hands down the best service in any hotel i have ever stayed in. They to a person couldn't do enough for you. I cant recommend this hotel highly enough
Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Stayed 1 night in Jun 2023

10/10 Excellent

R

Stayed 1 night in Apr 2023
Response from J on 3 May 2023
Thank you for your review, we hope to welcome you back to Shaw Hill in the future.

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff were excellent. I’m the bar there was one young gentleman bar tender who was not customer friendly at all and could do with some lessons in being polite and engaging
Stayed 1 night in Feb 2023
Response from L on 5 Mar 2023
Thank you for your review, we hope to welcome you back to Shaw Hill in the future.

10/10 Excellent

colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from L on 5 Mar 2023
Thank you for your review, we hope to welcome you back to Shaw Hill in the future.

6/10 Okay

Paul

Business traveller
Stayed 1 night in Dec 2022

8/10 Good

Susan

Stayed 2 nights in Nov 2022

4/10 Poor

F

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pleasing Staff - Poor Hotel
I must stress, for all the hotel's miserable standards, the staff have been excellent and very helpful to remedy as best they could any shortcomings. I think they know the problems. But positives first: The location is perfect for a good night's sleep, being part of a golf club complex. It is a short drive north of Chorley and parking in Chorley is very cheap, £ 1 for 3 hours. The only other good point is the restaurant, which offers good quality food, albeit at typical higher hotel prices. Now the negatives: I check in to an ice cold room. no heating. There were draughty old fashioned sash windows without any form of thermal mitigation. The leisure club asks for towel fee even for residents!!! And this for a room price of over £ 100 without b'fast. There is no access from the hotel to the pool / sauna, you need to get out into the cold wet weather. The bathroom is 1960s style, old fashioned mixer taps, scalding hot water and an electric shower, which is a poor afterthought. The bathroom had no privacy curtains on the window, so with lights on, the whole world could enjoy your bath fun. After two complaints, the heating finally came on and they also provided an expensive to run extra room heater and on the second day extended the daily heating cycle. Despite the staff trying hard, this is a hotel stuck in the 60s with itty bitty updates and evident lack of investment. Not worth over £ 100. The website photos belie the truth.
Stayed 2 nights in Nov 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Gary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were put in a room that had no window (it had a small dirty skylight). The room smelled and was roasting hot (even for my hothouse flower wife).it was clean and probably ok for what we paid, but expected more. Check out time is 1030 which is also a bit tight.
Stayed 1 night in Oct 2022

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, with superb service from the team at the Hotel.
Stayed 1 night in Sep 2022

8/10 Good

Jemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely food and views
Very comfortable with beautiful views but not a pretty walk to be had as it’s a golf course. Service was mostly very good with a little more staff training required in what implements are required for the food they are serving in the expensive restaurant as well as more courtesy from some staff when responding to questions or pouring wine for other diners. , ie an awareness of which other diners you are repeated bumping into. The menu is very good but again some waiter knowledge of it an advice on ordering sides could make it perfect. Little things like drinking water and some useful toiletry items such as tissues and shower caps would make a more comprehensive and comfortable stay.
Stayed 1 night in Sep 2022

6/10 Okay

Angela

Stayed 1 night in Aug 2022

6/10 Okay

COLIN

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

TRACEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, room decor slightly tired but clean ….Being picky there were cigarette ends around the outdoor drinking areas but we were there while a wedding was in progress so large party and this may not be representative of their normal standard. Definitely would stay again however and overall a good experience with excellent value for money
Stayed 1 night in Aug 2022

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Duane

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Like being in a time warp
Got stuck in the annex. Room was absolutely appalling, in need of some serious work to bring up to date and modernising. Room draws also painted shut. Breakfast also terrible for 15 pounds.
Stayed 2 nights in Aug 2022
Response from Jo on 12 Aug 2022
Thank you for your feedback. The rooms are in keeping with the Georgina Mansion. We are updating the Hotel and bedrooms on a continual rotation.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Carol

Disliked: Property conditions & facilities
Room 22 smelled very strongly of damp, and there were wood lice in the bathroom. The bedding felt damp to. I didn’t get the relaxing experience I was expecting and did sleep due to the smell.
Stayed 1 night in Jul 2022

10/10 Excellent

Mildred

Stayed 2 nights in Jul 2022

6/10 Okay

Sarah

Stayed 1 night in Jul 2022

10/10 Excellent

MICHAEL

Stayed 2 nights in Jul 2022