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"Concierge lounge is outstanding "

"Check-in was supposed to be at 3 o’clock, but our room was not ready till 5:30. Had to pay an additional $55 for valet parking however they didn’t have anyone available to drive a stick shift so I had to park myself. Staff was pleasant, however, I would not recommend."

"We booked this hotel for a week for a business trip in the Charlotte area. When making reservations I wanted to make sure we would be able to park our 26ft box truck. The rep put me on hold to make sure we would be good on parking. I was told we could park the truck at the Hilton because they had regular parking. And these were sister companies. When we get there we found out we had to pay $50 a day for parking. I guess that part was left out. The bedding wasn’t clean on both beds. The comforter thing on both beds looked like it hadn’t been changed a few times. I had to change the trash myself when house keeping came beds wasn’t refreshed I changed trash they gave me bags. A couple of the guys who did the valet parking was nice and friendly. They didn’t have a pool I don’t know how I missed that. Location was great right by spectrum center. As much as you pay for these you you’d expect clean linen on the beds. I don’t know I guess that maybe too much to ask I guess. Other than parking issues and dirty bed linen everything else was ok. "

"We missed our flight and this hotel was exactly what we needed to decompress. All the staff were helpful and courteous. Special mention to the receptionist on the night of our arrival (April 19th) and Joe."

"I liked the breakfast buffet, the room/beds, and it was nice overall. Only issue I had was with a couple of electrical outlets not working but I was able to find a workaround. "

"Excellent staff and great location!"

"The room is vary clean and set up and staff was vary understanding and nice and willing to help breakfast was great wished the bar was open but i stayed on a Sunday night but everything was great "

"Wonderful stay. "

"Great location-clean-walkable to uptown Charlotte that was safe"