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"Hotel is in a very convenient location. Property is charming and very well kept. Staff is very helpful and friendly. The only complaint that was quickly resolved had to do with heating. According to the staff the city had not allowed to turn on heat to certain rooms in the hotel. A space heater was promptly provided and the issue was resolved. We were in room 445 and on certain nights the noise from the street was very loud late into the night. Due to the historic aspect of the property, the windows are not soundproofed. Otherwise, everything else was great!"

"amazing place and clean close to everything"

"right next to a train so expect some noise. however, the hotel itself was phenomenal and the breakfast was great with access to drinkable water throughout your stay "

"Great new hotel in a quiet area and about 10-15 min walk to center but further from other areas "

"Good spot in the heart of Florence near the train"

"Very nice hotel, wonderful staff. Only issue was room was a bit noisy when the window was open and warm when closed. Area outside is very crowded with people and cars. Hotel did offer to change rooms."

"Great hotel, well appointed and quiet rooms (despite being on a busy square), attentive staff and casual vibe.slightly out of the main action, but an easy 15 minute stroll to all the centre. Tram outside the front door makes it super accessible. "

"Joseph was absolutely fantastic at the front desk!"

"We were able to check-in early. It is walkable from Santa Maria Novella train station and so are the points of interest. When we arrived, the electric metal blinds was not working. Letitia gave us a sheet to temporarily give us privacy. When we came back from our tour the next day, it was already fixed. Great place to stay. Worth the money we paid for. Santa Maria Novella Basilica is close by. Worth visiting. Well recommended. "