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"Clean room but the washroom handle in our room are broken we cant close it but doesnt bother us cause were couple staff are friendly just the food not too good though or just my palate "

"As frequent travelers to 5-star, adults-only resorts in Mexico, this was our first time trying Secrets, and as Hyatt members, we had high expectations. We booked just one night to test the property before moving to another resort, but even that was enough to be disappointed. The lobby and room initially looked modern and clean, but the room lacked basic functionality. The hair dryer didn’t work, there were no proper hand towel hooks, and there were very limited outlets or USB ports near the beds. The shower was large but poorly designed, with weak pressure and inconsistent temperature. We were also not provided a luggage rack, and there was no follow-up after requesting one. Food and service were the most disappointing. Poolside drinks were watered down, and the fish tacos were overly salty and flavorless. Dinner at the steakhouse was worse—both steaks were overcooked, chewy, and lacked flavor. The server never checked on us or acknowledged that we left most of our meals untouched. The buffet for breakfast and lunch was average with limited variety. Overall, this felt more like a 3–4 star experience, not a 5-star resort. Unfortunately, we would not return, and this experience makes us hesitant to try other Secrets locations."

"Great hotel but could use updating in rooms. Great food and wonderful staff …. Loved it ❤️"

"The room was great and we enjoyed all the restaurants and amenities!"

"Great all inclusive, great food, great service. I would definitely return again. The pool was clean as well as the entire resort. The view of the arch from RIU palace is unbeatable."

"Everything was great."

"During our 5 day experience, my girlfriend and I found the resort to be fun and eventful. It was clean and the drinks and most restaurants were delicious. Staff was very attentive, genuine, and kind! Activities always a fun time! They had pool games, pool fitness, volleyball games on the beach, etc. I recommend this stay when traveling to Mexico!"

"Rooms are clean, staff is helpful and breakfast is fine."

"Property was very clean, Beach was very dirty, all four days that we were there "