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"The employees are great but the front desk staff was arrogant and rude. Every 2nd umbrella was broken and the adjustable gazebo was missing the top. The pool filter around the side was extremely dirty. Pools were boring and square no design to them. On the other hand the food was decent and always had a lot of options. It was nice to have 2 swim up bars. The rooms were clean and renovated. The resort can be loud at night in the halls when your trying to go to sleep. Bring a sweater because it can get windy at night. It was playoff hockey and they could not get the Canadian game on at the sports bar. One of the guest tried streaming it from their phones but the staff go mad for people trying to stream it. I've been at other resorts and had no problem getting the hockey game. We are trying a different resort."

"All the staff is very nice and helpful. Plus the room was very clean. Overall we enjoyed our stay."

"Very good food"

"My only 2 issues were the fact that the villas don't have elevators(only one apparently). Having to walk up and down 63 stairs multiple times a day was very hard on the old knees(plus we had 3 seniors with us which was wven harder on them). And the second was the wifi. It was TERRIBLE. If you are traveling with a group it is difficult. It kept kicking us off the network every hour so we couldn't find our group a lot of times. It was incredibly frustrating. Other than that, property was beautiful, food was great, drinks were great and the weather could not have been better. "

"Everything from head to toe, friendly staff, good food, and great hospitality. This is highly recommended"

"Food was good"

"Everything was amazing great staff great , everything I definitely recommend yall going to this hotel"

"Sunscape is a beautiful hotel with an outstanding staff The food was good, especially the breakfast buffet at Ventanas and the Italian themed restaurant. The day and night entertainment was really fun, far better than we expected. I would say the only suggestion would be to improve the activities for tween kids. My 10 and 12 year old boys were too young for the teen club, but way too old for the kids club. They fell into a bit of a gap. They had a great time finding and playing with kids at the pool and beach."

"From beginning to end. Best customer service a mile. Pools super clean and lazy river around the property. 8 different restaurants to choose from. jr suite very clean and confortable bed. The best all inclusive for adults only. "