Carrizales Trip

Clean room, good air conditioning, great location, right on Calle Fortaleza, where all the action is at. You won’t need an Uber to go to the most famous places in PR.

The staff truly made this stay special for our family. From the moment we arrived, they were consistently attentive, friendly, and genuinely caring. Every interaction felt personal, and they were always quick to help with anything we needed. Traveling with family can come with its challenges, but their positive attitude and willingness to go the extra mile made everything feel easy and comfortable. Hector was our very first interaction, and he set the tone right away. He connected instantly with my wife through her Puerto Rican roots, while also making me feel just as welcomed and included. It created this perfect balance where she felt right at home and I felt like I was getting an authentic, fun introduction to the culture. He brought a great sense of humor and personality that left us with a few moments and phrases we’ll definitely be bringing home with us. They also gave us a perfect recommendation for a spot to eat in Old San Juan that ended up being one of our favorite experiences, and we loved being able to enjoy the steakhouse just a few floors above our room. Those little touches made a big difference. We’re very grateful for the experience they created for us and would absolutely stay again.

I thoroughly enjoyed my stay! The service was superb from the valet parking to the amazing mattress and shower! Would definitely stay again

We enjoyed all of the amenities. However, we were really disappointed and frustrated when our room was not ready - even after check out time. Bell hop took all of our luggage so we couldn’t use the pools. Horrible service at restaurant outside of front desk. Front desk provided incorrect info and unhelpful. We were told all but two restaurants require reservations. Untrue. Told the ferry runs every hour, but it ran every half hour. The front desk clerk was sick and constantly wiping her nose with a tissue as I checked in. Then later masked up. Could never reach concierge by phone to make a reservation even if I wished.

I was greeted right away with the beach view and assisted to the room. Shown around and enjoyed the stay. Clean room, simple and decent. Will return. I also enjoued the restaurant which overlooks the water. Fish taci and calamari was amazinf