This trip was my first and long-awaited trip to Cape Town, SA…and I’m glad to say that I couldn’t have chosen a better property to stay at. As soon as I stepped out of the car, I was immediately greeted by professional Valet Attendants and Doormen who remained kind, professional, attentive and friendly for my entire 4-night stay. As I entered the lobby and reception areas, again, I was immediately greeted by friendly, knowledgeable and professional Front Desk Associates who always remembered and used my name whenever they saw me moving around the property, which truly makes you feel welcomed and at home-away-from-home. Namely, Front Desk Associate Khanyi always went above and beyond by walking me to various places (i.e. VIP Lounge, Restaurant, etc.) instead of simply pointing/directing me to the location. I would like to give a special thank you and acknowledgment to the Front Desk Manager, Pepy who was by far, the most kind and professional staff member I interacted with. He provided me with an upgraded room that really exceeded my expectations. In addition, he regularly checked in on me and my party (i.e. Lobby, Restaurant) to ensure that we were comfortable and enjoying our stay. I have absolutely NOTHING constructive to mentioned about the staff, hotel property, nor services offered at the Taj Cape Town. Thank you to all of the staff (housekeeping included) for making my stay so comfortable and memorable. Taj Cape Town will be my hotel of choice in the future.
