Lobby lounge
Check availability

Reviews of Sandman Inn Cache Creek

2.5 out of 5
Sandman Inn Cache Creek
987 Hwy 1 S, Cache Creek, BC

Reviews

6.8
Rating 10 - Excellent. 62 out of 340 reviews" "
Rating 8 - Good. 101 out of 340 reviews" "
Rating 6 - Okay. 94 out of 340 reviews" "
Rating 4 - Poor. 61 out of 340 reviews" "
Rating 2 - Terrible. 22 out of 340 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hasnain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beside the creek we like the sound of water flow and everything inside the room was nice and clean
Stayed 1 night in May 2024

10/10 Excellent

Ed

Travelled with family
The staff are outstanding. Great customer service from the front desk to the house cleaning staff.
Stayed 1 night in May 2024

8/10 Good

Jacquelyn

Stayed 1 night in May 2024

8/10 Good

vivian

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, amenities
Property very run down,door frame to my room was broken, then poorly repaired, it looked it had been kicked in. The room was overly perfumed. staff friendly. Coffee was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Cindy

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable and clean, but the room needed a lot of work. Whoever painted did a terrible job. The sink has permanent stains in the bathtub didn’t drain properly and I think for what you get it was a bit over priced.
Stayed 1 night in Apr 2024

8/10 Good

Valter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Comfortable beds interesting paint job.
Stayed 1 night in Apr 2024

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 1 night in Feb 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean.
Stayed 1 night in Apr 2024
Response from Management on 7 Apr 2024
Dear Jessica,Thank you for your review! We're thrilled you found our hotel clean during your stay. Looking forward to welcoming you back soon!Best regards,

8/10 Good

Adriane

Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly
Stayed 1 night in Mar 2024

8/10 Good

Kim

Stayed 4 nights in Feb 2024

4/10 Poor

Sandra

Stayed 1 night in Feb 2024

4/10 Poor

Lindsay

Stayed 2 nights in Feb 2024

10/10 Excellent

George

Reception staff, especially Danielle, extremely welcoming and helpful. We were made to feel at home. The room was comfortable and quiet. It was a nice respite from the long travels. Thank you!
Stayed 1 night in Feb 2024
Response from Manager Donna Berwin on 4 Feb 2024
Thank You for the great review

2/10 Terrible

Jesse

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager Donna Berwin on 4 Feb 2024
I'm really sorry that your stay wasn't good

6/10 Okay

Molly

Stayed 1 night in Jan 2024

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager Donna Berwin on 14 Jan 2024
Thank You for the great review we hope to see you again in the future

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Affordable. Would stay again
Stayed 1 night in Dec 2023
Response from Manager Donna Berwin on 2 Jan 2024
Thank You for the great review we hope to see you again

6/10 Okay

Kara

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our pillows had blood on one and food on the other.
Stayed 1 night in Dec 2023
Response from Manger Donna Berwin on 26 Dec 2023
I'm very sorry about your pillows I will talk to the housekeeping staff

8/10 Good

Karin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was awesome!
Stayed 1 night in Dec 2023
Response from Manager Donna Berwin on 18 Dec 2023
Thank You for the review about the front desk staff.We hope to see you again

10/10 Excellent

Kristy, Surrey

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean and relatively quiet at night (despite the highway). I did not like the amount of industry workers that had their trucks running/warming up at 5am for an inordinate amount of time.
Stayed 1 night in Nov 2023
Response from Manager Donna Berwin on 21 Nov 2023
Thank You for taking the time to write a review we hope to see you again in the future

6/10 Okay

Daniel

Travelled with group
Good enough for the price
Stayed 3 nights in Nov 2023
Response from Manager Donna Berwin on 20 Nov 2023
Thank You for the review we hope to see you again

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
The only place we stay in Cache Creek. Staff are great.
Stayed 4 nights in Oct 2023
Response from Manager Donna Berwin on 6 Nov 2023
Thank You very much for the review hope to see you again

8/10 Good

Dwayne and Grace

Stayed 1 night in Oct 2023
Response from Donna Berwin Manager on 26 Oct 2023
Thank You for the review we hope to see you again in the future

4/10 Poor

Tyler

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s 2023 and felt like room had 12 channels. My son and I go hunting every year at this time and we are huge baseball fans. This was disappointing.
Stayed 2 nights in Oct 2023
Response from Donna Berwin Manager on 24 Oct 2023
I'm very sorry your stay wasn't good we are trying to get the TVs fixed. Hopefully you will come back and give us a chance to make your stay better

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023
Response from Manager Donna Berwin on 20 Oct 2023
WE appreciate your review we hope to see you again in the future

2/10 Terrible

Orgil

Stayed 1 night in Oct 2023
Response from Manager Donna Berwin on 18 Oct 2023
I'm sorry your stay wasn't up to the standers'

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING GROSS TERRIBLE
This is the most disgusting hotel i have ever stayed at, the picture was not at all anything like the room it was so bad it should be illegal to put pics of a room like that online and then put me in a room so gross i had to sleep on top of the blanket with my clothes on DISGUSTING GROSS TERRIBLE
Stayed 1 night in Oct 2023
Response from Manager Donna Berwin on 11 Oct 2023
I'm very sorry your stay was not up to our standards

8/10 Good

Douglas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were excellent
Stayed 1 night in Oct 2023
Response from Manager Donna Berwin on 9 Oct 2023
Thank You for the review

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient check in, restaurant on site
Stayed 1 night in Oct 2023
Response from Manager Donna Berwin on 9 Oct 2023
Thank You for the review

10/10 Excellent

Maigan

Stayed 1 night in Sep 2023
Response from Donna Berwin Manager on 24 Oct 2023
Thank You for the review we hope to see you again

10/10 Excellent

Claire

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was clean but worn. Bathroom fixtures had rust. Bathtub needs new grout and silicone. Linens were spotless and bed was comfortable.
Stayed 1 night in Sep 2023
Response from Manager Donna Berwin on 9 Oct 2023
Thank You for the review

8/10 Good

Manpreet

Stayed 1 night in Sep 2023
Response from Donna Berwin Manager on 24 Oct 2023
Thank You for the review we hope to see you again

8/10 Good

Brandon

Stayed 2 nights in Sep 2023
Response from Manager Donna Berwin on 18 Oct 2023
Thank You for the review

4/10 Poor

Guillaume

Stayed 1 night in Sep 2023
Response from Manager Donna Berwin on 26 Sept 2023
Thank You for the review

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from Donna Berwin Manager on 19 Sept 2023
Thank You for the great review

8/10 Good

Garnett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 19 Sept 2023
Thank you for review

6/10 Okay

Thomas

Stayed 1 night in Sep 2023
Response from Manager Donna Berwin on 26 Sept 2023
Thank You for the review

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Old property but very clean
Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 2 Sept 2023
Thank You for the review we hope to see you again

10/10 Excellent

Nigel

Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 29 Aug 2023
Thank You for the great review we hope to see you again in the future

6/10 Okay

Seanagh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly, helpful staff with good service. It was clean but needs an upgrade. The physical condition is rundown.
Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 29 Aug 2023
Thank You for your review hope to see you again

2/10 Terrible

Bernie

Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 23 Aug 2023
I'm very sorry your stay wasn't good

10/10 Excellent

Erisel

Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 19 Sept 2023
Thank You for the review

6/10 Okay

Gwendolyn

Travelled with group
Liked: Cleanliness
Disliked: Amenities
This is a clean but well-worn property. Check-in was fine, but checking out was not. With wildfires' proximity, we had to cancel our further plans and asked if the front desk could contact the next Sandman for us but we were told to do it ourselves. The woman was in the yard with coffee and smoking with a 'friend', and just asked for the key to the room. Not very caring or helpful in a stressful situation.
Stayed 2 nights in Aug 2023

6/10 Okay

Dustin

Travelled with family
Liked: Cleanliness
Old, but clean and quiet
Came in late and the night bell didn’t work. I called the phone number on the door and someone came fairly quickly and had a quick check in and some water bottles given for the family
Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 21 Aug 2023
I'm glad you enjoyed your stay

10/10 Excellent

Pat

Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 17 Aug 2023
Thank You very much we hope to see you again

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 15 Aug 2023
Thank You for the great review we hope to see you again in the future

10/10 Excellent

Devlin

Liked: Cleanliness, staff & service
Place could use some work, needs a reno. Clean and cared for though, friendly staff so all good.
Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 14 Aug 2023
Thank You for your review hope to see you again in the future

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable
Stayed 1 night in Aug 2023
Response from Manager Donna Berwin on 11 Aug 2023
Thank You for your review hope to see you again