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"Lovely stay thank you. Great location In York for sight seeing. Would definitl"

"At check in last Friday I explained that I had managed to park in the last disabled bay as 2 other vehicles parked there without blue badges. The receptionist just smiled and directed me to the machine to pay for parking. I was surprised at this but paid £54 on my credit card. A little while later I returned to reception to ask for a map of Harrogate and mentioned to the receptionist ( a different girl) that I had to pay to park despite having a blue badge whereupon she told me that I didn’t have to pay ! Furthermore she couldn’t do anything about it as it’s a private company and suggested that I send them an email. I immediately did this but have heard nothing since . Completely unsatisfactory. Incidentally if you’re paying to stay at the hotel I really don’t think that you should be paying at all. "

"A good hotel, better organisation around check in time would improve ratings, the bed was reasonably comfortable, however the pillows are as comfortable as a park bench , i didnt sleep very well at all, there were two pilliws each, but they were all rather firm. Breakfast was good, plenty choice from cereal , toast, fruit , full english cooked breakfast as well as pancakes etc from the table menu, but there was a 25min wait for those at our time of eating which was @ 9am. Fresh coffee was very nice. "

"Would recommend for a stay in York 20 minute walk into York centre. Leisure facilities are very good and well maintained. Food and bar areas very good."

"A very clean, well maintained hotel. The room was surprisingly large compared to other hotels I have stayed at in Europe. Everything in the room was spotless and very comfortable. It’s a great location and valet parking makes checking in very easy and convenient. I would recommend The Grand York and would stay again"

"Lovely room, very clean however no mention of no window when booked, but didn't spoil the stay."