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"Just the right hotel to stay in before flying back to Canada. Front desk staff were very welcoming and friendly- always a nice way to end a trip abroad. If you are staying here perhaps just ask if you will be close to the service elevators- we didn’t know it, at the time, but these elevators are not overly quiet. We were right beside these elevators (room 5036 I think) - other than that- comfy beds, lots of space and a place I’d return to. It cost 10 pounds to take the van (you pre-book on a check in machine in the lobby) Back to Heathrow terminal. I picked the time and there were zero issues- was at the airport in ten minutes. "

"Best airport hotel"

"Staff were helpful and professional beds very comfortable"

"Very nice room- 202 may have been Accessible because it was pretty spacious, and the bathroom as well. Friendly desk staff, even helped me look for something I'd mislaid in the airport and found it! The hallways were imho confusing- groggy in the morning had trouble finding the lift, they could use better signage. It was quiet except for a couple of random times there were steps or luggage trolley or something that the sound travelled through the framing of the building in a sudden strange way. Did not hear any other guests though. Super comfortable bed- best night's sleep ever. Water bottles were nice, shampoo conditioner body soap and lotion fine, lots of towels and huge pillows. Room lighting was adjustable to just some ambient light which was soothing. It was worth being on the spot for my AM flight. Terminal 3 was adjacent but still a decent little walk to get to from the Aerotel, and Gate 36? Delta? was allll the way at the end. It was a lot of walking around Heathrow and the boarding pass machine had left part of my barcode blank which necessitated hauling all the way back into the checkin line to get a paper ticket and then back to the gate. In future I'll allow extra time for Heathrow. The part of the airport that the Aerotel was in, had a nearby grocery shop with excellent snacks and meals and fruit- it was open until 10 or 11pm fyi. No room fridge but decent coffee packets and a kettle. Thanks Aerotel!"

"Everything was great"

"The room was clean, the bed comfy , the shower nice and hot. The breakfast had quite a few options. The staff was courteous and helpful."

"only spent one nite. all staff and room were very good."

"Great location that is literally on the doorstep of the pod for terminal five. Excellent staff and reasonable price food with massive portions. Additionally, we arrived at about 13:00 and were check-in to a room straight away at no extra cost. There is also a McDonald’s restaurant about 200 yards away and an excellent pub about a quarter of a mile away in the other direction."

"Helpful staff "