Big Bend Hotels with Hot Tubs

"Nice"

"I am writing to formally express my extreme dissatisfaction with my recent stay at the Holiday Inn El Paso West - Sunland Park. My experience was plagued by unacceptable room conditions and a severe lack of professional customer service, both of which fall far below IHG’s advertised standards. 1. Substandard Room Conditions (Bi-Level Room) Upon checking in, we discovered that our room was in a state of neglect. Specific issues included: • Hygiene: The carpets and walls were visibly dirty, and the shower had not been properly sanitized. • Maintenance: The downstairs television would not power on, and the water pressure in the shower was extremely weak with no hot water available. • Safety/Security: The sliding door was stuck and could not be closed or locked properly, which is a significant security concern. • Service Failure: Despite calling to report these issues, no one was sent to assist us, and housekeeping failed to clean our room entirely during our stay. 2. Professional Misconduct & Service Failure The most distressing part of our stay occurred at 1:30 AM on May 4th 2026. After returning from a concert, our key cards failed to unlock the gate to our room. I called the front desk to request assistance, as we were carrying food and were exhausted from walking. The only male staff member at the front deskon duty was incredibly rude and dismissive."

"I wish I would have written down the names of the staff, everyone was so helpful. We were there for the BTS concert and the hotel made the experience extra special. The rooms were beautiful as well as the amenities provided. Thank you so much!"

"Great stay at the price point. "

"We came in for the BTS concert, I am so grateful my reservations were not cancelled , I so appreciate this hotel so much. This was happening to many all over EP. The rooms may not be updated but they were clean and super comfortable! The AC was super cold just like I like it. The commentary breakfast was super yummy and the staff was working so hard refilling everything for us lol. Thank you so much!!!!"

"We came in the night of a terrible thunderstorm and the roof leaked a bit but other than that it was a great stay for the middle of the dessert. If you don’t have kids I would not recommend this place because the indoor play ground and pool are a bit noisy and kids are everywhere. For us it was a great time for our little ones!"