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Reviews of Axel TWO Berlin - Adults Only

Axel TWO Berlin - Adults Only
Bundesallee 31a, Berlin

Reviews

8.4

Very good

Rating 10 - Excellent. 367 out of 857 reviews" "
Rating 8 - Good. 322 out of 857 reviews" "
Rating 6 - Okay. 103 out of 857 reviews" "
Rating 4 - Poor. 42 out of 857 reviews" "
Rating 2 - Terrible. 23 out of 857 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ranjeeth kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Ashraf

Disliked: Cleanliness, staff & service, property conditions & facilities
I had one of the worst hotel experiences I've ever. Stayed from Friday - Monday. Here is what happened: Check-in. was told I could use the spa whilst waiting for the room, soa is downstairs. I went downstairs found the spa but realised I needed a card to access it so back up again to ask for a card which should have been given. Down again but couldn't find the changing rooms. Up asking fir direction. Down again and still couldn't find it so back up pleading to the staff to come and show ne but they refused. Down again and found the changing room but realised i needed money for the lockers. Up again to get money (again something that they should have mentioned). Down again to realise towels should be oicked uo at reception. Back up again to ask fir towels. 5 times up and down all of which a professional staff could have helped me easily avoid. Room on 6th floor. Only one working elevator for the entire hotel that fits 2 people maximum Air conditioning broken in the room so it was 24 degrees in the room constantly even though it was not summer. Very little sleep at night Noisy, I could hear the restaurants closing up, moving bags of glass bottles and so on Telephone in the room was broken I could not call reception or room service - not fun when only one working elevator for the entire hotel that only fits 2 people When complained about the above issues with the room i was told to take the stairs and sleep naked. I complained to expedia since hotel did nothing but expedia did n
Stayed 3 nights in Mar 2024
Response from Nereida Rodríguez on 12 Apr 2024
Dear Ashraf,Thanks a lot for sharing your comments about your stay with us.Your opinion is very helpful to us as it makes as improve our quality and services every day.We would like to apologize if something was not of your liking. Two Axel hotel Berlin put a 24hours reception at the disposal of our guests so any request or query can be made at any time guest feels like. We have taken note of your comments and have passed them to the right departments, so we can improve, even more, our services. Kind regardsNereida R.

10/10 Excellent

Danny, Great Yarmouth

Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazing and a cheeky upgrade.
Stayed 4 nights in Feb 2024
Response from Nereida Rodríguez on 12 Apr 2024
Dear Guest,We greatly appreciate the magnificent reviews and the confidence you have placed in us as.We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels.Hope to see you soon.Kind Regards,Nereida R.

10/10 Excellent

Daniel, Watton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, large room, staff helped where they could. Rooms are modern, tube stop just outside, 25 min walk to Zoologister garden
Stayed 4 nights in Feb 2024
Response from Nereida R. on 22 Feb 2024
Dear Daniel, We greatly appreciate the magnificent reviews and the confidence you have placed in us. Also thank you for your comments which help us to improve more. We always try to offer the best service and quality to our guests, and we are delighted that you value our efforts; please, we invite you to repeat your trip and be part of Axel hotels. Bob really appreciates your comments. Hope to see you soon! Kind Regards, Nereida Rodriguez Front Office Manager

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nereida Rodríguez on 9 Jan 2024
Dear Robert,Thank you very much for staying with us and for taking your time to rate us. Your feedback is very important as it help us offer our guests the best quality and personalized service. Nothing is more important for us than the well-being of our customers. Please, we invite you to visit us in the short future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience, the spa features were an added bonus. Rooms were good size with amenities and enough space for clothes. Staff was very friendly.
Stayed 2 nights in Oct 2023
Response from Nereida Rodriguez on 14 Nov 2023
Dear Zachary, We greatly appreciate the magnificent reviews and the confidence you have placed in us. Also thank you for your comments which help us to improve more. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Gay Hotel
This hotel was great easy to get to from the airport, Its close to the subway so you can get anywhere you need to. Thanks to Bob at the front desk for being so helpful and great
Stayed 4 nights in Oct 2023
Response from Nereida Rodriguez on 7 Nov 2023
Dear Michael, We greatly appreciate the magnificent reviews and the confidence you have placed in us. Also thank you for your comments which help us to improve more. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

10/10 Excellent

Angel

Stayed 3 nights in Sep 2023
Response from Nereida Rodríguez on 26 Oct 2023
Dear Angel Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

8/10 Good

Yuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, good traffic, clean room and public area, and helpful hotel staff
Stayed 3 nights in Sep 2023
Response from Nereida Rodríguez on 28 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Nereida Rodríguez on 28 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small but it really worked
Stayed 1 night in Sep 2023
Response from Nereida Rodríguez on 28 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

LYNN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and comfortable accomodation
Stayed 9 nights in Sep 2023
Response from Nereida Rodríguez on 15 Sept 2023
Dear Lynn Thanks for the nice reviews and the confidence you have placed in us. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing we stayed for 5 nights. Bob was amazing he checked us in and gave us advice on bars in the area and things to do. Thanks Bob from the two Bahamian guys.
Stayed 5 nights in Aug 2023
Response from Nereida Rodríguez on 7 Sept 2023
Dear Kenny,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! Great option when you want gay/Hetero friendly option in Berlin
Stayed 3 nights in Aug 2023
Response from Nereida Rodríguez on 14 Sept 2023
Dear Greg, Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

10/10 Excellent

Darko

Liked: Amenities
Super
Stayed 2 nights in Jul 2023
Response from Nereida Rodríguez on 4 Aug 2023
Dear Darko,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodriguezFront Office Manager

8/10 Good

DANIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Nereida Rodríguez on 4 Aug 2023
Dear Dania,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodriguezFront Office Manager

10/10 Excellent

Thomas F

Liked: Cleanliness, staff & service, property conditions & facilities
There is nothing that I did not like. I will stay here again the next time I am in Berlin. What I liked most is that everyone who works there was friendly and approachable
Stayed 7 nights in Jun 2023
Response from Nereida Rodríguez on 13 Jul 2023
Dear Thomas,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodríguezFront Office Manager

10/10 Excellent

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located, great friendly staff, good service and clean rooms.
Stayed 5 nights in Jun 2023
Response from Iván Rivero on 3 Jul 2023
Dear MikhailThank you very much for your wonderful review on behalf of the whole Axel Hotel Two Berlin. Your opinion is very important to us, as it helps us to always improve the experience we give to our guests and give you an experience based on service excellence.We are very happy to read that you had a great experience and that everything was to your liking. As you say, Axel Hotel Madrid is located in the heart of Berlin, so it is perfect to visit our wonderful city and at the same time enjoy all the services we offer.We hope to see you soon in Berlin and that you can continue to enjoy this incredible feeling and culture.Best regards,Ivan RiveroFront Office Manager

4/10 Poor

Ricardo

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was nice, plenty of windows with lots of light. No king bed, 2 beds together The service at the hotel is very below par. There was a strict check in at 3pm. I arrived at 1pm but wasn't allowed to check in. Not a problem, but I have been to many hotels and they allow you to check in if the room is ready. You are able to leave your suitcase at reception which was handy. Even two days after check out. SERVICE, I contacted the hotel before I arrived as the credit card co I booked with was shutting down. They weren't particularly helpful & said there were too busy to check if everything was ok. I followed up with an email to address the issue, they ignored it. I then received an email from them saying to check in ahead to save time, this link didn't work, I also contacted them again via email. Once again ignored it. I recently stayed at another hotel & soon as I arrived there was a warm welcome. I was asked if I had been to the place before and was given a tour book with lots of different things to see as well as hotel discounts if booked with them. A very different service approach. The iron, there are no irons in the room, I called to ask for one, they said its with someone else, not a problem. I asked if they could let me know when its available. They initially said no, I should call them. The desk isn't always manned, I said well I would appreciate if you can let me know. They did call, told me to collect as he is the only one at the desk. €30 hold for one.
Stayed 3 nights in Jun 2023
Response from Oliver Böhme/ Hotel Manager on 22 Jun 2023
Hello and thank you for your recent stay. I m sorry that we didnt met your expectation in terms of Quality and Service .I will take this review to the next staff meeting to talk about.Again i m sorry for the experience.Best regards

8/10 Good

Khaled M, Cambridge

Stayed 1 night in Jun 2023
Response from Nereida Rodríguez on 13 Jul 2023
Dear Guest,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodríguezFront Office Manager

8/10 Good

Mitra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Oliver Böhme/ Hotel Manager on 22 Jun 2023
Thank you so much for your recent stay in the Two Hotel and your review on expedia.We hope to see you soon.Best regards

4/10 Poor

Noor

Disliked: Cleanliness
Location is awful. Really nothing around. Hotel name is confusing since there is another Axel hotel in the area where there are things to do. The Two Hotel is in the middle is suburbs. Have to take train everywhere or Uber. TV did not work in the room - so as you enter the lobby there is a big pink settee/ couch, freaking dirty with stains on it. Ugh
Stayed 4 nights in Jun 2023
Response from SG on 6 Jun 2023
Dear Noor, we are really sorry that we couldnt meet your expectations. Its true, we have two hotels in Berlin. Yes and there is a nice orange couch in the entrance area which should feel our guests welcome.

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
Very clean hotel with a delightful staff. Discovered AC was out after we were already settled for the night. They offered to move us, but we were to tired, so they gave us a fan and an upgraded room the next day. The sauna and steam room were great. We had no complaints.
Stayed 3 nights in May 2023
Response from SG on 6 Jun 2023
Thank you for your kind and lovely review - we hope to see you soon back in Berlin :)

8/10 Good

christopher

Liked: Cleanliness, staff & service, room comfort
Very Reasonable - but avoid the taxi trip
My girlfriend and I have just returned from this hotel. It was very reasonably priced. Good location, a little bit of a walk into the Zoo area but the hotel was very close to the U-bahn so easy to get to Zoological Garten and travel from there. The Hotel was nice, the room was comfortable and the bed was comfortable too. Nice and quiet too. The only downsides where that the room itself was small and there was some 'hot air' heating system that we didn't need. So we had to always sleep with the windows open. We only tried the breakfast once and it was very nice and reasonably priced. It was also nice to eat on their roof top terrace. It's a shame that we didn't have time to eat breakfast more often. ** TAXI PROBLEM - once booked we received an email from 'Welcome Pickups' and I booked and paid for them to collect us from the airport. Unfortunately our driver 'Sunday Chukwuemeke Ilide' didn't arrive to meet us. He was supposed to be parked outside the terminal with our name on a board but he wasn't there. We spoke with him by WhatsApp and he insisted that we was there but he still didn't come to meet us. He wanted us to find him despite us having followed the instructions. He wasn't parked with the other taxis outside the terminal. He doesn't drive a regular cab, rather a black toyota so he should have been easy to see. In the end we took a bus (X71) and a U7 tube and it was very easy and cheap to get to the Hotel. We decided to use the same route back to the airport
Stayed 7 nights in May 2023
Response from SG on 6 Jun 2023
Thank you for your kind and lovely review - we hope to see you soon back in Berlin :)

10/10 Excellent

Clair-Marie

Stayed 5 nights in May 2023
Response from Oliver Böhme/ Hotel Manager on 22 Jun 2023
Thank you for your recent stay and your review on expedia. We are all looking forward to see you soon.Best regards

10/10 Excellent

Shaun

Liked: Staff & service
Very welcoming reception by staff.
Stayed 3 nights in May 2023
Response from SG on 6 Jun 2023
Thank you for your kind and lovely review - we hope to see you soon back in Berlin :)

4/10 Poor

Guido

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelt like perfum was sprayed by the cleaners and it didn’t go away. The furniture where old and looked very used . The sheets were wrinkly and hart and not comfortable to sleep in .
Stayed 1 night in May 2023
Response from SG on 6 Jun 2023
Dear guest, we are really sorry that we didnt meet your expactations while your stay with us. We are on it to replace the furnitures step by step. We hope to welcome you again in TWO Hotel Berlin by Axel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable hotel in a good location
Stayed 5 nights in Dec 2022
Response from Sebastian Goldhagen // Front Office Manager on 30 Jan 2023
Thank you for this really kind review - we hope to welcome you again in our beautiful hotel.Kind regardYour TWO Hotel Berlin by Axel Team

2/10 Terrible

Mateusz

Stayed 2 nights in Dec 2022

10/10 Excellent

Ciaran

Stayed 5 nights in Jul 2022

10/10 Excellent

Ciaran

Stayed 2 nights in Jul 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable modern hotel. Good transport links. There wasn’t a great choice of eating or drinking venues close by.
Stayed 3 nights in Jun 2022

8/10 Good

Amanda, Kincardine

Liked: Cleanliness, staff & service
Staff were friendly and helpful. Room wasn't huge, but was clean and had everything that you need. Shower was fab, but I would definitely recommend for my fellow ladies to bring their own hairdryer as the one built in was useless. Nice location with a cool bar that plays live music just up the street. Have to admit, it's not the quietest hotel you'll ever stay in. If you're in Berlin for business or actually want to get some sleep, I wouldn't recommend staying here.
Stayed 3 nights in Jun 2022

4/10 Poor

Ricardo, Jacksonville

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful front-desk, with the nastiest creepy manager! Do NOT RECOMMEND.
Stayed 1 night in May 2022

8/10 Good

REGINEL

Stayed 3 nights in Feb 2022

8/10 Good

Suuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Blash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Hitel is centrally located, close to metro and walking distance to the center of town
Stayed 3 nights in Dec 2021
Response from Sebastian Goldhagen / Front Office Manager on 6 Jan 2022
Thank you for choosing TWO Hotel Berlin by Axel for your vaccation. We hope to see you back soon in our hotel. Best regards

8/10 Good

Bria

Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointing Noisy letdown
Booked executive suite but told none available at check-in. Given another suite opposite the lift. So noisy we asked to move and given a disabled room. Check in guy unfriendly and pretentious. Felt he was doing me a favour in spite of us paying for better room. Hotel is noisy due to poor flooring and street location. Bed was comfortable as were the pillows. Shower was powerful. Thought this was a gay hotel but more straight couples staying. Made to feel uncomfortable in lift by straight guy glaring at us. I thought Axel was a gay brand and would have never booked if we knew it wasn't. I would not return or recommend.
Stayed 3 nights in Oct 2021
Response from Sebastian Goldhagen / Front Office Manager on 7 Nov 2021
First of all, I would like to apologize to you for the difficulties in allocating the room to you. That kind of thing doesn't usually happen, but unfortunately we have been almost fully booked for the past few weeks. A room change is therefore always associated with some effort. Nevertheless, the satisfaction of our guests is of course important to us. And of course we are a gay brand. But we are also heterofriendly and not only accommodate gay people in all of our hotels. We would be delighted if you gave us another chance, not only as a hotel, but also for our Axel Hotels in general. Love from Berlin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend
Great service from staff, room was lovely and comfortable. Used the jacuzzi but the sauna was not on which was disappointing. The hotel restaurant was great the night we went and there’s a couple of nice places in the neighbourhood to eat as well as short walk to a shopping area with supermarket, deli etc. Location wise it’s is further from gay bars/clubs but then Berlin is very spread out so expect to use public transport or taxis to get around if you gonna party.
Stayed 2 nights in Oct 2021
Response from Sebastian Goldhagen / Front Office Manager on 7 Nov 2021
Many thanks for the kind and pleasent review - hope to see you soon back in our TWO Hotel Berlin by Axel. Best regards

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weight room was clean, with all new equipment to get a full workout. The sauna was nice and hot.
Stayed 5 nights in Oct 2021
Response from Sebastian Goldhagen / Front Office Manager on 7 Nov 2021
Many thanks for the kind and pleasent review, hope to see you soon again in TWO Hotel Berlin by Axel. Best regards

6/10 Okay

Frank

Travelled with group
Liked: Cleanliness, staff & service
The room was very small and no coffee/tea available in room. Staff very helpful and hotel very clean.
Stayed 6 nights in Sep 2021
Response from Sebastian Goldhagen / Front Office Manager on 7 Nov 2021
Hello Frank, unfortunetaly we offer coffee and tea only in our Junior Suites and Suites. Best regards

8/10 Good

Ole Johnny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Juliano

HOTEL WAS CLOSED!
I am unable to rate my stay at The TWO Hotel Berlin by Axel as unfortunately, hotels.com allowed me to book a room at this property - only to have the reservation migrated to The Axel Hotel Berlin (a much older property). The TWO Hotel Berlin by Axel was closed due to Covid19 - but taking reservations? The Axel Hotel Berlin, where I ended up, is in desperate need of remodelling and the unhelpful staff made the stay even more flawed. If, like me, you've been to other Axel properties in Europe - this is your warning: The staff has not been trained to provide an acceptable level of service -- or courtesy for that matter. I could go into comprehensive details, ranging from the level of cleaning to failure provide a simple wake-up call. In short, expect none of the "coolness" associated with an Axel property stay in, for example, Barcelona / Madrid / Gran Canaria. In Berlin - they are definitely not on the same page. I appreciate that Covid19 has put unprecedented pressure on the hospitality industry - but I've stayed at an unrelated property in Berlin, one week prior and it was terrific. In short: The Axel Hotel Berlin needs an overhaul and my overall experience was extremely disappointing.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Danleecan, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I have stayed at this hotel several times in the last few years and I have never been disappointed. This time I was outbooked to the other axel hotel in Berlin which is just as good. Great hotel chain and lots of fun to be had.
Stayed 3 nights in Aug 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna, lobby, luggage hold, friendly staff and near subway station.
Stayed 4 nights in Feb 2020
Response from Oliver Böhme Hotel Manager on 1 Mar 2020
Thank you for your review. Best regards from berlin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Oliver Böhme, Hotel Manager on 22 Feb 2020
Thank you for your recent stay and your review. Best regards from Berlin

6/10 Okay

Verified traveller

Disliked: Staff & service
Very dissatisfied with the service. They do not possess professional knowledge for a 4 stars hotel. The rooms are nice but not very clean.
Stayed 3 nights in Jan 2020
Response from Oliver Böhme, Hotel Manager on 7 Feb 2020
Thank you for you recent stay and your review . Best regards from Berlin