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"Very poor Breakfast, location is good. "

"My grandfather used to have a house with Shimla so I am very familiar with the place for the last 50+ years. Willow Banks is absolutely the best value for money you can find in the city. Very clean, very well located right next to the iconic mall road, right next to the tourist lift and very good service and clean and large rooms. Also excellent food options either within the hotel or right next door. Perfect place to stay and enjoy Shimla."

"Access to the mall is the only plus. Furnishings in the rooms are outdated and dirty. I never sat in a sofa before that has no back cushions to support you. No convenient electrical outlets to plug electronics or bedside medical devices like CPAP. Breakfast is same old average tasting buffet. No parking. You may get locked out if you are a late night player. Turns absolutely dark at night even the walkways and stairwells to the rooms, so keep a flashlight on hand. I give 2-3 stars, only for the...

"This place is disgusting stay away...and hotels.com dsnt stand with their patrons !!! I recieved no refund for this health hazard !!! I did however become very ill w a respiratory infection for 3 days after leaving!!! Hotels.com said these pics are from a deluxe room!!! "

"Overpiced"

"Great hotel with lovely ambience and dedicated staff. Close to the viceregal lodge and mall road. "