4/10 Poor
Athila, Dorchester
20 Jun 2024
Disliked: Cleanliness, staff & service
I spent two nights and overall wasn’t a good experience. I had to work remotely- internet didn’t work. I paid 30BRL (fee to get a high speed internet) and it simply didn’t work. It affected my work performance. Housekeeping didn’t replace towels even though I left it on the floor. Robe offered smelled bad. Called receptionist and request water - it took them 2 hours to deliver it - I called multiple times inquiring about it. They said that because I had “do not disturb on they would not knock on the door”. Why wait 2 hours and multiple requests to say that? Not to mention that the day before during my work meeting someone knocked on the door (with the do not disturb sign on) to deliver a food that I DIDN’T EVEN REQUESTED! Charge high rates and poor customer service.
Athila
Stayed 2 nights in Jun 2024