6/10 Okay
sandra
Travelled with family
13 May 2024
Liked: Amenities
Hectic & unorganized. stay was extended using Ivy. We were told to check out and check back in for the additional days when doing so we became locked out of our room and were told we would have to relocate even when the request was to remain in the room as we were with a wheelchair, bound person, and moving would cumbersome. We opted just to end our trip and head home. the Reps NyOsha & Jasmine were helpful but received little support from their supervisor who suggested we travel to & from the front desk w/ a person in a wheelchair to accommodate their inability/willingness to come to the Havana tower
sandra
Stayed 1 night in May 2024