Arlington Heights Trip

We had a lovely room with a very comfortable couch and sitting area, a functional kitchen, and a bedroom. The view was amazing. The staff were so friendly and helpful, particularly Mar. we could walk to some great restaurants and had free parking. Definitely recommend this place!

Excellent as always and a super attentive staff!

pet friendly, staff were friendly and helpful, hotel was centralized and convenient.

The Mark Spencer is not what it was. We have stayed here I think four times and the most recent visit likely will be our last. First kudos to the staff for being solicitous and very helpful. However our room was not cleaned well. We found an old soap wrapper in the bathroom, some lost headphones under the bed, and a spent coffee packet in the coffee maker filter basket. We didn't dare use any of the mugs or glasses in the room, some of which were visible dirty. Apparently the booking included a bottle of wine, which no one offered us. We didn't miss it but the principle of the matter is indicative. The breakfast options were nice to have but would have been better if the advertised fresh fruit had been available. We enjoyed a tasty breakfast sandwich but received it on an English muffin instead of the requested croissant. Not a huge deal but again, indicative of the attention being paid to details. Top notch drip coffee from Peru and a very good espresso helped. From check in to check out the staff uniformly were helpful and courteous. John greeted us out front upon arrival and when he learned that we were running late he most graciously helped us get our bags to our room, as we had to park across the street due to the garage being full. Easy parking which was nice. It saddens me to see what was a home-away-from-home fail to meet the standards we used to appreciate at this handsome old hotel.

Great location, close to a nice waterfront walk. Valet parking was very nice. Enjoyed our breakfast at the onsite restaurant.