Search Capsule Hotels in Ambala

"Yes"

"Great Stay"

"I stayed at BWP for 5 days. Without doubt I can say the staff here is the best hotel staff I have seen in over 40 years of travelling. The service orientation across the board from greeting staff, bell boys, reception, house keeping, room service, cafeterias, etc is unmatched. The amenities and the facility compares favourably with other hotels in the similar class. The service standards set them apart. Thanks to the BWP plus Mohali team for taking such great care of us. "

"Hi if you are other countrie citizens bring visa photos or oci photos otherwise can't check in overall hotel is very good 👍 "

"staff failed to offer a welcome drink at check the staff were not wearing their name badges at reception and some in the restaurant. the hotel has a very stringent policy on towels and toilet if we require additional towels etc there should be no quibble. The housekeeping was ok . The buffet breakfast was cooked to a very good standard as was the food we ordered in room service . Punit provided a great service in the restaurant Service with a smile . The rest of the staff gave the impression that they did not want to be there . More interested in google reviews . On the last night we decided to eat in the restaurant and this was so disappointing. The manager Mr Naresh failed to write down our order and got the order wrong . We had to endure a 30 min wait for the correct order. and it did not any soft drinks other than coke . It failed here. We saw him pacing up and down the Resturant but he failed to apologise and no other managers apologised . Very arrogant . Very rude young porter with a steely stare who wanted a tip ! Ramada do a mystery shop here please . customer service training . Hiring process ? "

"What made the hotel extra special was the staff. All exemplary, reception staff were a bit timid and probably could do with stronger personalities and better customer service skills bit rest of staff from doormen, luggage guys, security and especailally the dining room staff. Only real issur O had os that we had to keep clairifying our half board status, we had to clarify this at least 4 times even at check out which was quite embarrasing and extrememly annoying"

"Something else "

"Rooms and washrooms are very small. Rest is ok"

"Good stuff."