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"Good beds, nice size room"

"Great location remember everything else charged separately including firewood.."

"This hotel was full of nostalgia & went above & beyond to make our stay top notch! I truly can't say enough about the quality of staff, hotel restaurants & food, quality drinks alcohol & non, cleanliness, activities offered, the pool area was incredibly clean, comfy & the backdrop of the mountains was breath taking!!! We have been to many hotels around the world but this one far exceeds!!!! "

"Great stay! "

"Our family had a spacious, clean suite with large, private bedrooms. Hotel has a beautiful structure and aesthetic. Staff dealt with issues instantly. Near the shops and restaurants of Banff town. Ideal place for a family ski trip. "

"Check in was quick and Emma offered to upgrade my room. The tower where I stayed was under renovation. The room was clean, bathroom is very small. "

"Construction was an annoyance but I knew it was there before booking"

"Friendly and helpful front staff. "

"The hotel rooms were pretty clean but the property itself is a little dated. What was the most disappointing was the pool experience. The water was ice cold! We booked this hotel so that our family could enjoy the pool area for the day but we couldn’t even get in. We watched dozens of people take at least 5-10 mins just to get into the pool. It was horrible! Little shivering bodies everywhere. We are so used to the temps at Mac Island in Fort McMurray that this was a huge deal breaker as to whether or not we would book here in the future, unfortunately…"