Good:
Fantastic hotel worthy of the Four Seasons reputation. What I value the most are:
- The Four Seasons app: I travel a lot, accross a series of luxury hotels (Mandarin, etc.) and I can say without a doubt that the Four Seasons app is the most well thought and convenient thing I have seen in the hotel industry. You can order room service as if you were on deliveroo, without picking up the phone and having to look up a menu at the same time. You can costumize the pillows, mattress, etc. by the tip of your finger. You can ask for the room to be serviced, or for water bottles, and it gets done within 15mins. It is genuinely amazing.
- The « work at leisure » program: complimentary computer monitor, keyboard, mouse, printer, desk chair… They have anything you need. I now travel exclusively to Four Seasons for my holidays, as I know that if I need to work remotely, they will be able to deliver the same setup as I have at my office.
To be improved:
- Cleanliness was not so good. There was a stain in the carpet, as well as a cut fingernail under the desk when I first entered my room.
- The food was not up to what you would expect from a hotel of this standard. The classics (club sandwhich, pizzas, steak) were not that good. Food and beverages were way too expensive (especially for the quality, but also relative to the price of a night in the hotel).