Calle 12

I loved everything about this stay. The location, the staff, also the fast that the front security staff were super on top of making sure only guests came in. I would recommend to my friends and family.

A la carte dinners were fantastic, although the included house wine is very limited and not great. If you want a basic bottle of wine, you’re looking at at least 2000 pesos. Buffet was average at best. We have a gluten allergy in our family, and there were ample choices at the restaurants, however, always ask for the vegetarian menu as it has more gluten-free options than the regular menu. Gluten-free desserts were very limited. Service is fantastic. There are a few pool bartenders that looked annoyed when you ordered anything that would create a little more work for them, but generally the restaurant staff and the pool staff are absolute gems. The gym facilities are newly remodeled and pretty nice. Lots of good equipment and lots of space, never felt crowded even in the busy mornings. If you’re a teenager is into working out, but isn’t 18, you need to sign a waiver and an adult has to be with them while they work out. Super annoying if your kid plays high-level sports or is really into working out and you have to be with the whole time. Other high end resorts, like Moon Palace do not have the same ridiculous policies. They also don’t have any classes, so no yoga, no spin classes, etc. They do have daily activities in the pool like water cycle and aqua size, but they’re really poorly advertised and hard to find a daily schedule anywhere. If you’re lucky you’re there when it begins. Coffee shop is just OK. Pool is great. All around pretty nice resort.

Room was clean, staff was extremely friendly and helpful. Food was good. We had a wonderful Christmas here. They should take reservations for dinners and allow you to control the thermostat in the room, even if its just the fan on/off. Honestly, if i had been able to sleep well because it was cool enough I would give 5 stars!! Wait staff around the pool were amazing, especially JJ..wooaa wooa!!