Dear Isaac, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel. We appreciate you mentioning our convenient location and the excellent service provided by our front desk staff. We value your comments regarding the refrigerators and have taken note of them. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Joy, Thank you for taking the time to review our hotel. We are pleased to read you loved our location. However, we were disappointed that you felt the resort price did not meet your expectations. We make every effort to be priced competitively. We are also unhappy to read that you had some concerns with the size of your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Hotel Management

Dear Catherine, Thank you for the five-star review of Essex House by Clevelander. We are happy to read you loved our location and the hospitality we offer. We will surely share your compliments with Simon for a job well done. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear William, Thank you for the comments on your stay We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Hotel Management

Dear Eric, Thank you for choosing Essex House by Clevelander. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Hotel Management

Dear Corey, Thank you for taking the time to review our hotel. We regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans. Thank you again for choosing to stay with us; we hope to have the opportunity to welcome you again whenever your travels bring you to the area.Hotel Management

Dear Jeremy, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel. It is a pleasure to know we exceeded your expectations and that you had a great time at our well-kept property. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Richard, Thank you for being our guest. We are happy to see your rating. However, we are sorry for the inconvenience regarding the location of your room and due to the miscommunication caused. Your feedback is important to us as it helps to improve our guest experience going forward. We look forward to hosting you again soon at Essex House by Clevelander!Hotel Management

Dear Alysia, Thank you for posting a review of your stay with us. We regret any inconvenience you experienced regarding the distance to the beach area. We also apologize for any confusion or inconvenience regarding parking and the delay you experienced with our valet service and the impact it had on your schedule. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Additionally, we are sorry if our VIP program did not meet your expectations. We will review our offerings to ensure they align with the value we aim to provide to our loyal guests. We hope you will give us an opportunity to redeem ourselves in the future.Hotel Management

Dear Tracy, Thank you for the five-star review of Essex House by Clevelander. We are happy to read about your fantastic stay at our spotless property and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Maynor, Thank you for the feedback. We are sorry for the miscommunication regarding the pool and regret any inconvenience this caused. Please know the information is posted on our website so guests can know before booking with us. Thank you once more for your review, and we look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Hotel Management

Dear Michelle, Thank you for taking the time to review our hotel. We truly regret that your time with us was overshadowed due to the concerns you had with the pool access. We hope you will accept our apologies for this disappointment. We also apologize for the inconvenience you experienced with the concerns in your room. Our goal is always to provide a comfortable, relaxing stay; therefore, we appreciate you bringing these issues to our attention. We will address them appropriately and hope you will join us again so we can provide you with the flawless visit you deserve.Hotel Management

Dear Mark, Thank you for staying with us and for your review. Please accept our apologies for the noise disturbances you experienced. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues whenever possible. Moreover, we are genuinely sorry for the experience you had with our staff. We strive to provide excellent service from each team member, and we are grateful for feedback that helps us improve going forward. We have shared your concerns with the appropriate individuals, and we are very thankful for your patience. On a positive note, we are pleased you liked our location. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Hotel Management

Dear Kyle, Thank you for your continued patronage, and we appreciate your loyalty. While we are glad you appreciated some of our associates, we sincerely apologize for the unpleasant interactions you had with one of our front desk staff and the inconvenience it may have caused. We want every guest to be treated with respect and authentic, friendly service; therefore, we regret that this was not your experience. We will address your remarks with the appropriate individual. Thank you again; we hope you will stay with us again so we can show you the hospitality you deserve.Hotel Management

Dear Ann Marie, Thank you for choosing Essex House by Clevelander for your visit to Miami. We are delighted you had a great time at our well-kept property. We hope the next time you are in town, you will join us again.Hotel Management

Dear Ignacio, Thank you for your recent stay at the Essex House by Clevelander and for posting a review of our hotel and staff. We enjoy providing a relaxing retreat that offers the ideal combination of comfort and excellent service! We value your suggestion regarding the rooms and have taken note of them. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Janette, Your feedback is greatly appreciated, and we thank you for taking the time to share it. While we are happy to see your positive rating, we regret that your recent visit fell short of your expectations. Please accept our apologies for the concerns you had with your bathroom. We take your observations seriously and will use them in future plans for our property. We are also sorry about the problems with the air conditioning units and any inconvenience caused to you. Thank you for bringing this to our attention; we will address this appropriately. We are grateful for your patience and hope you will give us another chance the next time you visit the area. Hotel Management

Dear Melissa, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Hotel Management

Dear Fondya, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat, offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Albana, Thank you for the feedback. We apologize for the noise disturbances you experienced at the bar and for not meeting your expectations regarding the service. Please know our front desk staff is always available to try and resolve any issues whenever possible. Moreover, we are also sorry for the inconvenience you experienced with the bathroom, we appreciate your patience in this matter. We hope to have the opportunity to make your next stay with us outstanding in every respect. Hotel Management

Dear Brittany, Thank you for choosing Essex House by Clevelander. We were pleased that we exceeded your expectations during your visit. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Hotel Management

Dear Elyssha, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Andrea, We are delighted you enjoyed your stay at Essex House by Clevelander. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Hotel Management

Dear Kayan, Thank you for evaluating your stay with us. It is regrettable to learn about the wait time you experienced at our front desk upon arrival and the disturbances you endured due to other patrons at our hotel. Moreover, we are sorry you felt we were not as considerate as should have been to your concerns. We have shared your comments with the appropriate individuals, and we are grateful for your feedback as we continually work to improve our services and guest experiences. Furthermore, we are sorry you were disappointed with the lack of in-room amenities and for the issues you had with the bathroom. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will make necessary adjustments to ensure a consistent water temperature for our guests. We appreciate your patience and hope you will give us another chance to show you our devotion to providing relaxing accommodations and authentic hospitality. Hotel Management

Dear Stephanie, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Maynor, Thank you for the feedback. We are glad you enjoyed being convenient to all that our vibrant city has to offer! Located on Collins Avenue, we love that our guests are only two blocks from Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife. Thank you once again for staying with us at Essex House by Clevelander and for this generous review. We hope you will visit us again soon.Hotel Management

Dear Antonio, We are delighted you had an excellent stay with us. It is fantastic to know that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach! Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Brian, Thank you for your feedback. We are happy that our location was perfect for your needs and helped make your visit an enjoyable one. However, we were disappointed that you were not pleased with the resort charges. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We value you as a guest and look forward to the opportunity to exceed your expectations during a future stay.Hotel Management

Dear Kelvin, Thank you for the five-star review of Essex House by Clevelander. We are happy to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. We'll be sure to share your comments with the entire team and let them know you acknowledged their efforts. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Damian, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Hotel Management

Dear Afreen, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Hotel Management

Dear Stephanie, Thank you for taking the time to review your stay. We are pleased to know that you loved the service provided by our associates and exceeded some of your expectations. However, we never want to disappoint any of our guests, so we apologize for your concerns during your stay. We appreciate your business, and we look forward to welcoming you back soon.Hotel Management

Dear Shawna, Thank you for choosing Essex House by Clevelander for your visit to Miami. We are delighted you were able to experience our high level of service and take advantage of our excellent amenities. We enjoy providing a tranquil oasis from all the excitement on Ocean Drive! We hope the next time you are in town you will join us again.Hotel Management

Dear Antwon, Thank you for your kind review of Essex House by Clevelander. We are delighted to hear that you found our hotel to be very nice and appreciated its convenient location in the heart of Miami Beach. While we are indeed housed in a charming older building, we strive to provide comfortable accommodations for our guests. We appreciate your feedback regarding the amenities, and we will certainly consider your suggestion for future improvements. We look forward to welcoming you back for another enjoyable stay soon.Hotel Management

Dear Mr. Mohammad, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Hotel Management

Dear Nancy,We are glad you enjoyed being convenient to all that our vibrant city has to offer! Located on Collins Avenue, we love that our guests are only two blocks from Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife. Thank you for staying with us at Essex House by Clevelander and for this generous review. We hope you will stay with us again soon.Hotel Management

Dear Susan,Thank you for the kind words about our hotel and staff. We believe in our team and strive to make every guest feel at home, so it will be a joy to pass along your compliments to Michelle. It was a pleasure having you, and we hope to see you again soon at Essex House by Clevelander.Hotel Management

Dear Daejha,Thank you for staying at Essex House by Clevelander and for giving us such a great review. We are happy to read about your fantastic visit and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Tony,Thank you for staying with us. We are glad you enjoyed our spotless property, and our location is convenient to all that our vibrant city has to offer! Located on Collins Avenue, we love that our guests are only two blocks from Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife. Thank you again for visiting us at Essex House by Clevelander and for this generous review. We hope you will stay with us again soon.Hotel Management

Dear Karen,Thank you for choosing Essex House by Clevelander for your visit to Miami. We are delighted you were able to experience our high level of service and take advantage of our outstanding location. We also enjoy knowing you loved our well-appointed rooms as well! We hope the next time you are in town, you will join us again.Hotel Management

Dear Karen, We are glad you enjoyed being convenient to all that our vibrant city has to offer! Located on Collins Avenue, we love that our guests are only two blocks from Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife. Thank you for staying with us at Essex House by Clevelander and for this generous review. We hope you will stay with us again soon.Hotel Management

Dear Karen, Thank you very much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed our hotel's prime location and the captivating art deco ambiance of our property. At Essex House by Clevelander, we strive to provide a unique and memorable experience for all our guests, and it brings us immense joy to know that we succeeded in creating a memorable stay for you. We hope to have the pleasure of welcoming you back for another wonderful experience soon!Hotel Management

Dear Sara, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Danielle, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Essex House by Clevelander. We hope to have the pleasure of doing so again on your next visit to the area.Hotel Management

Dear Elayne,Thank you for sharing about your stay at our hotel. We regret that your experience was impacted by issues with our doors and TV during your stay. We apologize for the inconvenience and frustration this caused. Ensuring the quality and functionality of our property is a top priority for us, and we greatly appreciate you bringing this to our attention. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Hotel Management

Dear Sean,Thank you for the kind words about our hotel and staff. We believe in our team and strive to make every guest feel at home, so it will be a joy to pass along your comments to our team. It was a pleasure having you, and we hope to see you again soon at Essex House by Clevelander.Hotel Management