2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of InterContinental Melbourne The Rialto, an IHG Hotel

5 out of 5
InterContinental Melbourne The Rialto, an IHG Hotel
495 Collins Street, Melbourne, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1003 reviews" "
Rating 8 - Good. 229 out of 1003 reviews" "
Rating 6 - Okay. 67 out of 1003 reviews" "
Rating 4 - Poor. 55 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, excellent service, modern and clean, and I enjoyed the breakfast buffet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Intercontinental is special. From the ambiance to the way you’re treated as a guest is always impeccable. It truly makes a special getaway.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew Paul, Adelaide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying at the intercontinental and it was amazing. Breakfast is better than first class. The room could be made darker than dark and was almost silent. Highly recommend
Stayed 2 nights in Mar 2024

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was showing significant signs of wear - arm rests on chair split and open. Vanity pack in bathroom had already had some items open and they were still in box. After telling reception items were just thrown into box loose and not sealed in any way - could have easily been off the floor. Had to wait for several breakfast items to be replenished. Staff were all very pleasant and made us feel welcome but hotel was not what we expected.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vanessa, auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service and great location
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really good and I loved the rooftop pool. The dining options were good too. My ground floor room was very comfortable and quiet.
Stayed 4 nights in Feb 2024

10/10 Excellent

Hoang Khanh Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just great. Breakfast can be improved with more diversity and Asian orientation.
Stayed 1 night in Feb 2024

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. Rooms was clean and comfortable, loved the pool & hot tub. The pool needs a handrail, however to get down the stairs. We will stay here again for sure.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Zerlinda Von

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a good hotel. It was clean and comfortable, the neighborhood felt very safe. The staff was the very best part of the stay.
Stayed 4 nights in Jan 2024

8/10 Good

Kenneth, Sydney

Stayed 4 nights in Jan 2024

8/10 Good

George

Stayed 1 night in Jan 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the staff were friendly and helpful. Rooms were kept clean and tidy. Breakfast was great with plenty of options. Will definitely stay again.
Stayed 3 nights in Jan 2024

2/10 Terrible

Sawan

Stayed 5 nights in Dec 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Charles

Stayed 1 night in Dec 2023

10/10 Excellent

Clare

Stayed 6 nights in Dec 2023

10/10 Excellent

ruizhi

Travelled with family
Liked: Amenities
Stayed 3 nights in Dec 2023

4/10 Poor

Hock Lee

Business traveller
Disliked: Staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay with The Rialto. The quality of the hotel, cleanliness and staff attentiveness were second to none. We were provided lounge access as part of our stay due to a mishap with the elevators, which was lovely. The pre-dinner drinks/afternoon/happy hour in the lounge was lovely. We had breakfast in the lounge once, but would have to say the buffet breakfast was much much better with a wide selection of breakfast foods, including juice bar to make your own juices. That was just our preference though. We found the location a ways out from the CBD but we didn’t mind the walking. Overall, LOVED our stay and definitely would stay again and recommend to family & friends.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kapil

Liked: Cleanliness, staff & service, property conditions & facilities
Eccellent hospitality and excellent room.
Stayed 4 nights in Dec 2023

6/10 Okay

Glen

Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
My 6th long stay this year and pleased to report it's as good as always. The service is just consistently excellent and the facilities superb. Special shout out to Hanna, one of the amazing breakfast team, who always remembers me and the most incredible detail about what I was doing during the previous visit! Looking forward to my next stay alredy!
Stayed 9 nights in Nov 2023

10/10 Excellent

KOON SOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located within a walking distance to tram stops, Flinders station and Southern Cross station. Another important factor is the hotel is just 3 minutes away from Immigration Museum where most tours like Great Ocean Road, Philip Island etc will pickup and drop off here.
Stayed 8 nights in Nov 2023

6/10 Okay

Troy

Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always wary about praising a hotel for fear the next time I go the place will be booked. However, the InterContinental deserves much praise and so I render it here. We showed up in the late morning and figured we'd have to drop our bags and check in later. But while we were being checked in the room became available. What providence after a 14 hr. flight. The staff could not be more accommodating and friendly, their concierge, always on duty to answer any Melbourne questions and to reserve transportation. The room was wonderful. Nice and quiet. Comfortable but not too soft bed. Great waterfall shower. We could really relax in the room. The hotel itself is beautiful and modern but not cold even though the Rialto itself is a very old building. There were many spots throughout the hotel you could just sit and have a glass of water after a long fruitful day in Melbourne. The location of the hotel is not to be understated. Fantastic location in the CBD for walking around Melbourne as well as for bus pick-ups for our pre-paid day trips outside the city. Safe. 100 percent entirely safe. And yet so close to the action. Within walking distance to Flinders St Station, Federation Square, popular laneways and a ridiculous amount of restos an bars. That said, the hotel resto Alluvial delivers a pretty delicious buffet breakfast. This is our place the next time we are in Melbourne. 5 Stars!
Stayed 7 nights in Nov 2023

6/10 Okay

rebecca, Brisbane

no
Stayed 3 nights in Nov 2023

10/10 Excellent

SIVA

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Nov 2023

10/10 Excellent

laurie, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast at the hotel was excellent, and worth including in the room fee.
Stayed 3 nights in Nov 2023

10/10 Excellent

stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality
Stayed 1 night in Nov 2023

10/10 Excellent

Nham

Stayed 4 nights in Oct 2023

10/10 Excellent

Douglas, Labrador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent venue and staff was absolutely no surprise to me as an IHG member. The Inter Continental Rialto exceeded all expectations, rooms clean comfortable and spacious and the staff couldn’t do enough. Pamper yourself with a stay here.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 3 nights in Oct 2023

8/10 Good

Adam

Stayed 1 night in Oct 2023

10/10 Excellent

N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023

10/10 Excellent

Elly Mo shi

The breakfast is outstanding better than I expected 👍👍
Stayed 2 nights in Oct 2023

8/10 Good

nathan

Liked: Staff & service
Nice but a bit run down for a 5 star hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Samantha Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited our purpose.
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne, Moonee Ponds

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is lovely. Very relaxed, central. Staff so friendly. Has an amazing girls night. Gorgeous bar and breakfast really good. So many options to choose from at breakfast and a chef who makes omelettes. Loved the bed. Mattress so comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Oct 2023

6/10 Okay

Kerrie

Travelled with family
Liked: Cleanliness, staff & service
Restaurant was terrible and expensive
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor, the use of the intercontinental club and the locality to all that Melbourne has to offer.
Stayed 1 night in Oct 2023

10/10 Excellent

Rosanna

Stayed 1 night in Oct 2023
Response from InterContinental Melbourne Reservations on 12 Oct 2023
Dear Rosanna. We are delighted to hear you had a memorable stay with us at the InterContinental Melbourne recently. We are always striving to provide our guests with an amazing luxury experience. We very much hope to welcome you back to our hotel in the near future.Warm regards,Reservations

6/10 Okay

Patricia

Travelled with partner
The hot water was very slow to come through to the shower. About 6 or 7 minutes of wasted water. The hand held nozzle did not provide hot water after initial flush. Visible Mould in corners of shower also not a good standard. This could be easily rectified with regrouting. Staff very helpful and attentive.
Stayed 3 nights in Sep 2023
Response from InterContinental Melbourne Reservations on 12 Oct 2023
Dear Patricia,Firstly allow me to apologise for the hot water issues you have experienced over your most recent stay. At the InterContinental Melbourne we endeavour to always provide great customer service to our guests and we are sorry we were unable for you. We will be closely assessing your feedback and strive to improve in these areas.Warm regards, Reservations

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying here and I absolutely LOVED it. The staff couldn’t do enough, the room was great and I just had a fantastic experience
Stayed 3 nights in Sep 2023

10/10 Excellent

Zoran

Stayed 4 nights in Sep 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Travelled with family
Liked: Amenities
Everything
Stayed 3 nights in Sep 2023