Lobby

Reviews of BYPILLOW Velázquez 45

3 out of 5
BYPILLOW Velázquez 45
Calle Velázquez 45-5, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 207 out of 405 reviews" "
Rating 8 - Good. 149 out of 405 reviews" "
Rating 6 - Okay. 31 out of 405 reviews" "
Rating 4 - Poor. 8 out of 405 reviews" "
Rating 2 - Terrible. 10 out of 405 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Arancha

Stayed 1 night in Oct 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in three stories of a building right in the middle of Salamanca. The rooms are small and clean, perfect for a few days in the city.
Stayed 5 nights in Oct 2022

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2022

10/10 Excellent

Arianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó bastante, lo unico malo fue que se fue la luz de madrugada de 12 am hasta las 2:30 am y no había generador electrico
Stayed 2 nights in Aug 2022

10/10 Excellent

marion

Stayed 2 nights in Aug 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk always had someone available to help /answer any questions ! Quick and easy checkin. The room was so nice and bed was so comfy ! The cute balcony and lobby was really nice for views too
Stayed 2 nights in Aug 2022
Response from El equipo de Velázquez 45 by Pillow on 18 Aug 2022
Dear Stephanie, Thank you for your review after your recent stay at Velázquez 45 by Pillow and we are glad that your experience was so positive. We look forward to welcoming you back on another occasion. Best regards from the Velázquez 45 by Pillow team.

10/10 Excellent

Hong

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. A great place to stay in Barrio Salamanca and not break the bank! Will return for sure.
Stayed 3 nights in Aug 2022
Response from El equipo de Velázquez 45 by Pillow on 18 Aug 2022
Dear Estefanía, Thank you for your review after your recent stay at Velázquez 45 by Pillow and we are glad that your experience was so positive. We look forward to welcoming you back on another occasion. Best regards from the Velázquez 45 by Pillow team.

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location, helpful staff. Good base to explore. The rooms are clean but simple, not ones you want to spend time in, but why would you whilst in the city.
Stayed 2 nights in Aug 2022
Response from El equipo de Velázquez 45 by Pillow on 18 Aug 2022
Dear Claire, Thank you for your review after your recent stay at Velázquez 45 by Pillow and we are glad that your experience was so positive. We look forward to welcoming you back on another occasion. Best regards from the Velázquez 45 by Pillow team.

10/10 Excellent

rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved stay here- for the whole month of July! Everyone was friendly, the rooms were clean, and the location was exceptional.
Stayed 9 nights in Jul 2022
Response from El equipo de Velázquez 45 by Pillow on 31 Jul 2022
Hello Rachel! From the Velázquez team we thank you for choosing our hotel to stay. we hope to see you again, Greetings, anyeli.

10/10 Excellent

MANUEL

Stayed 1 night in Jul 2022

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Equipo Velázquez45 by Pillow on 28 Jul 2022
Apreciado Michael, ¡Gracias por alojarte en Velázquez 45 by Pillow! Esperamos verte muy pronto. Recibe un saludo,

10/10 Excellent

Fatima

Stayed 1 night in Jul 2022
Response from Equipo Velázquez45 by Pillow on 28 Jul 2022
Apreciada Fátima, ¡Gracias por alojarte en Velázquez 45 by Pillow! Esperamos verte muy pronto. Recibe un saludo,

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable, clean accommodation, and helpful, obliging staff. No downsides, a very pleasant sojourn.
Stayed 1 night in Jul 2022

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing location. Super spacious bedroowms and the beds hugged you in your sleep. PRIME location
Stayed 1 night in Jul 2022
Response from Velázquez45 by Pillow Team on 5 Jul 2022
Dear Ana, Thank you for sharing your review. We are so very happy to know that your experience with us was absolutely satisfactory, We will be more than happy to welcome you on another occasion. Best regards from Velázquez 45 by Pillow team

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything fine except for the elevator that was broken and wasn't repaired during our stay. Rooms clean. Breakfast excellent and super location. 😊
Stayed 6 nights in Jun 2022
Response from Equipo Velázquez45 by Pillow on 5 Jul 2022
Apreciada Sandra, Muchas gracias por compartir tu valoración. Agradecemos sus comentarios tan positivos.. Estaremos encantados de recibirles en otra ocasión. Un afectuoso saludo del equipo de Velázquez 45 by Pillow

4/10 Poor

Fabian

Stayed 6 nights in Jun 2022
Response from El equipo de Velázquez 45 by Pillow on 3 Jul 2022
¡Gracias por alojarte en Velázquez 45 by Pillow! Esperamos verte muy pronto. Recibe un saludo,

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It couldn’t be more perfect
We couldn’t have been in a better place! We were 5 girlfriends and they treated like family!! Everything was spotless! Probably the only thing to complain was that the bathrooms are to small. We can’t wait to come back! The location more than PERFECT! Thank you for all the love and care!
Stayed 1 night in Jun 2022
Response from Velázquez45 by Pillow Team on 5 Jul 2022
Dear Mariela, Thank you very much for staying at Velázquez45 by Pillow and for sharing your wonderful opinion, which is very important to us. We appreciate your very positive comments and that everything turned out perfectly. We will be delighted to welcome you on another occasion. Best regards from the Velázquez45 by Pillow team

10/10 Excellent

Tam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property situated in the hearts of commercial district. Within walking distance, there are restaurants, boutiques shops and a lots more to offer. I will stay here again on my next trip to Madrid
Stayed 2 nights in Jun 2022

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from El equipo de Velázquez 45 by Pillow on 3 Jul 2022
¡Gracias por alojarte en Velázquez 45 by Pillow! Esperamos verte muy pronto. Recibe un saludo,

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

MARIA, MIAMI

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Everything is Terrible Expedia is too good to have this so called “hotel” The worse hotel we’ve been in Madrid in years. Expensive, not a hotel! Errase it from your list. Don’t go there
Stayed 1 night in May 2022

8/10 Good

Jeronimo

Stayed 2 nights in May 2022
Response from El equipo de Velázquez 45 by Pillow on 3 Jul 2022
¡Gracias por alojarte en Velázquez 45 by Pillow! Esperamos verte muy pronto. Recibe un saludo,

10/10 Excellent

Pilar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from El equipo de Velázquez 45 by Pillow on 3 Jul 2022
¡Gracias por alojarte en Velázquez 45 by Pillow! Esperamos verte muy pronto. Recibe un saludo,

8/10 Good

Andrew

Stayed 1 night in Nov 2021
Response from El equipo de Velázquez 45 by Pillow on 30 Dec 2021
¡Gracias por alojarte en Velázquez 45 by Pillow! Esperamos verte muy pronto. Recibe un saludo,

6/10 Okay

Silvana

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The internet was very bad and I couldn’t work and I had a lot of problems because of that.
Stayed 2 nights in Oct 2021
Response from Velázquez 45 by Pillow team on 8 Nov 2021
Dear Silvana, Thank you very much for your comments. We are currently enjoying a perfect wifi connection. We have adapted new systems and the coverage is total. We are sorry for any inconvenience during your stay. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from El equipo de Velázquez 45 by Pillow on 18 Oct 2021
¡Muchas gracias por alojarte con nosotros! Tu opinión es muy importante para nosotros. Un cordial saludo,

8/10 Good

Henal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from El equipo de Velázquez 45 by Pillow on 18 Oct 2021
¡Muchas gracias por alojarte con nosotros! Tu opinión es muy importante para nosotros. Un cordial saludo,

8/10 Good

Juan

Stayed 1 night in Jul 2021
Response from El equipo de Velázquez 45 by Pillow on 3 Jul 2022
¡Gracias por alojarte en Velázquez 45 by Pillow! Esperamos verte muy pronto. Recibe un saludo,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for a short stay, excellent location close to shopping and nice restaurants, safe neighborhood. Rooms are decent size, good bathrooms , all clean. Small elevators though, but that is normal in Europe. Very good option for the price , absolutely recommended. Next door is Mantequera, don't miss their jamon and wine, very friendly staff.
Stayed 3 nights in Jul 2021
Response from El equipo de Velázquez 45 by Pillow on 1 Aug 2021
Thank you for staying at our Hotel! Your opinion is very important to us

6/10 Okay

Verified traveller

Travelled with partner
Regular 3 star hotel.
Stayed 1 night in May 2021
Response from El equipo de Velázquez 45 by Pillow on 1 Aug 2021
Thank you for staying with us. Your feedback is very importan for us. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location! Clean, convenient and good value! Will repeat!
Stayed 2 nights in Jun 2021
Response from El equipo de Velázquez 45 by Pillow on 1 Aug 2021
Thank you for staying at our Hotel! Your opinion is very important to us. We thank you for the great rating you have given us. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from El equipo de Velázquez 45 by Pillow on 19 Feb 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Location is very good. Near Serrano and all restaurants
Stayed 2 nights in Dec 2020
Response from El equipo de Velázquez 45 by Pillow on 31 Jan 2021
Dear guest, Thank you very much for taking the time to share your experience! It is great to hear that you enjoyed your stay, overall of the great location. We will be waiting for you with new experiences in Velazquez 45 Bypillow. Best regards from Velazquez 45 Bypillow team

6/10 Okay

Alexandre

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from El equipo de Velázquez 45 by Pillow on 28 Jul 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020

10/10 Excellent

Pedro, Venezuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, specially frontdesk staff
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great rooms and staff helpful and very polite.
Stayed 2 nights in Mar 2020

10/10 Excellent

Ernesto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from El equipo de Velázquez 45 by Pillow on 19 Feb 2020
Un millón de gracias Ernesto por hacernos llegar esta magnífica puntuación. Nos enorgullece saber que su experiencia fuera excelente. Estaremos encantados de recibirles en otra ocasión. Reciba un afectuoso saludo.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Velázquez45 by Pillow team on 19 Feb 2020
Dear guest, Thank you so much for your feedback and your stay at Velázquez 45 by Pillow. We are pleased to read your positive experience. We hope to see you again as soon as possible. Best Regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for one person
The room was tiny but super clean and perfect for one person. The towels were changed out daily. Breakfast was 9 euro and lacking, like no toaster and lack of variety in breads and no cereals. The price makes this place worth it more than any other hotel in the area. I needed a wine opener but had to go to the restaurant next door to get my bottle opened since the hotel didn’t have one. I wish they offered face clothes for the shower. The bottle of water upon arrival was a nice touch.
Stayed 2 nights in Feb 2020
Response from Velázquez 45 by Pillow team on 19 Feb 2020
Dear Sarah, Thank you for knowing Velázquez 45 by Pillow and sending us your evaluation. We are happy to know that your experience was satisfactory highlighting the cleaning and the value for money. We hope you repeat visit in the future. Best regards

8/10 Good

Marco Alfredo

Travelled with group
Liked: Staff & service, property conditions & facilities
Good value for money
Stayed 1 night in Feb 2020
Response from Velázquez45 by Pillow team on 19 Feb 2020
Dear Marco, Thank you so much for your feedback and your stay at Velázquez 45 by Pillow. We are pleased to read your positive experience. We hope to see you again as soon as possible. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Velázquez45 by Pillow team on 19 Feb 2020
Dear guest, Thank you so much for your feedback and your stay at Velázquez 45 by Pillow. We are pleased to read your positive experience. We hope to see you again as soon as possible. Best Regards,

10/10 Excellent

brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price range
The hotel was clean in a great location close to all major stores. The service and staff were very helpful. For the price we paid it was a great experience I will definitely come back
Stayed 5 nights in Jan 2020
Response from Velázquez 45 by Pillow team on 1 Feb 2020
Dear guest, Thank you for your great review. We are very happy you enjoyed our hotel, services and facilites. We hope see you seen again. Sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Velázquez 45 by Pillow team on 1 Feb 2020
Dear guest, Thank you for your great review. We are very happy you enjoyed our hotel, services and facilites. We hope see you seen again. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a great location. Very friendly and helpful staff. There is breakfast available for a small price, and it is outstanding. Excellent value.
Stayed 8 nights in Jan 2020
Response from Velázquez 45 by Pillow team on 1 Feb 2020
Dear guest, Thank you for your great review. We are very happy you enjoyed our hotel, services and facilites. We hope see you seen again. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need somebody to help with the luggage As it is no Easy to can came from One elevador to the lobby
Stayed 2 nights in Jan 2020
Response from Velázquez 45 by Pillow team on 1 Feb 2020
Dear guest, Thank you for your great review. We are very happy you enjoyed our hotel, services and facilites. We hope see you seen again. Sincerely,

8/10 Good

ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel in a great location, nice lobby €7.50 breakfast buffet.
Stayed 1 night in Jan 2020
Response from Velázquez45 By Pillow team on 10 Jan 2020
Dear Ana, Thank you so much for your feedback and your stay at Velázquez 45 by Pillow. We are pleased to read your wonderful comments about our Hotel. We hope a new visit in the future. Best Regards,

10/10 Excellent

JuanCarlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice hotel! Will return when back in Madrid!
Stayed 7 nights in Dec 2019
Response from Velazquez 45 Bypillow team on 10 Jan 2020
Dear Juan Carlos, Thank you so much for your feedback and your stay at Velázquez 45 by Pillow. We are pleased to read your wonderful comments about our Hotel. We hope a new visit in the future. Best Regards,

10/10 Excellent

MUSTAFA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
Stayed 2 nights in Dec 2019
Response from Velazquez 45 Bypillow team on 10 Jan 2020
Dear Mustafa, Thank you very much for taking the time to share your experience! It is great to hear that you enjoyed your stay. We will be waiting for you with a new experience in Velazquez 45 by Ppillow. Best regards,