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Reviews of Whiteleaf Hotel

2 out of 5
Whiteleaf Hotel
66-68 Inverness Terrace, London, England

Reviews

4.8
Rating 10 - Excellent. 12 out of 250 reviews" "
Rating 8 - Good. 32 out of 250 reviews" "
Rating 6 - Okay. 65 out of 250 reviews" "
Rating 4 - Poor. 80 out of 250 reviews" "
Rating 2 - Terrible. 61 out of 250 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

2.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appallingly
On arrival at the whiteleaf hotel we found it to be closed down and looking like a building site. The telephone number is invalid and hotels.com were no help at all. We had nowhere to stay and had to find a last minute hotel. We are still trying to get our money back and absolutely disgusted with the lack of customer service aftercare.
Inside the whiteleaf hotel
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not great
No breakfast as advertised. Generally decor very tied although some evidence of maintenance underway. Mattress wad so far overdue replacement
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to be like for this property.... even the tube closeness def. is not a + point.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
The only good think about this hotel was location, close to tube station, shops and restaurants. With walking distance to Kensington Palace. Rooms were below standards, Room and bathroom were dirty and all you could smell was bleach. In the fridge were damp and juice which must have been there for weeks! Hotel is advertised with breakfast served, when we arrived it turned out that they do not serve breakfast since 6 months! That was the only reason why we picked this hotel. Overall very disappointing stay for the price we have payed. I do not recommend
Stayed 2 nights in Nov 2019

4/10 Poor

Oscar

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019

2/10 Terrible

Ala

Stayed 2 nights in Nov 2019

4/10 Poor

Mohamed Isbandi

Disliked: Cleanliness, property conditions & facilities, room comfort
if you looking for budget stay.. thats the place bt if you lookin for comfort..look for other hotel,overall cleanliness was ok..room was small with ensuite toilet.. shower was too small n sometime no hotwater.. not convenience if u bring lots of luggage coz no lift.. stairs all the way.. location was good, near 2 underground station, bayswater n queensway,restaurants open till late.
Stayed 2 nights in Dec 2018

8/10 Good

Daniele, malta

Liked: Cleanliness, staff & service, room comfort
Great
Great location. Reception and breakfast staff very nice. Room was great. Only downfall is that we had no hot water for over 3 nights of our stay.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is filthy, broken shower, no hot water, dirty walls, ripped stair carpets and general disregard. Appalling place... do not book this hotel
Stayed 2 nights in Dec 2018

2/10 Terrible

Stewart

Dirty room , poor check in-you need photo identification which I was not told about before. Breakfast was awful. I will stay with the bigger chains in future
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading
The pictures here on the app where misleading. The room my wife and I stayed in was not in the best condition. The room was not shown in any pictures posted on the app.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I took a single room with shared barhroom. Room was ok, but toilets and shower in a diferent floor. Shower's condition, very poor, small, not clean. I would not recommend this hotel. Paid way too much for what it offers.
Stayed 2 nights in Oct 2018

2/10 Terrible

James, Cambridge

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was supposed to be a superior room, unfortunately tje shower would only allow cold water to flow. After complaining about this 3 days in a row was told, they know theres a problem with the system but can't do anything about it. There was also no maid service, the bed was never made and the tea/coffee was never replenished. Very poor standard hotel.
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and needs complete renovation
Cheap but wouldnt recommend staying here. Dirty, tired, no hot water, collapsing bed, windows falling apart, mould in bathrooms, damp smell in corridors and room. Best avoided until refurbished.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The room was dusty and very damp
Stayed 1 night in Oct 2018

8/10 Good

Stephen

Liked: Staff & service
Budget Hotel In Great Location
The staff were friendly and helpful, but there was no lift so I could not carry my suitcase up to the third floor. Bayswater is a great location for food, drink and Kensington Gardens!
Stayed 1 night in Oct 2018

6/10 Okay

Yasser

Liked: Cleanliness, room comfort
Convenient, nothing exceptional,
convenient room - however in the basement, not the same room I booked online (the other one looked more spacious and special), wifi interrupts a lot
Stayed 1 night in Oct 2018

6/10 Okay

Clive

Disliked: Property conditions & facilities, room comfort
Ok just for 1 night literally as a base
Was ok just for the one night. Very shabby, curtains hanging off, room was scruffy. Were told that the door key card may not work as batteries on doors needed replacing and the maintenance guy had been called. We were lucky but there were others in the reception that couldn't get in their room!! Beds were extremely uncomfortable and pillows ere virtually non existant.
Stayed 1 night in Dec 2017

8/10 Good

Robin

Liked: Cleanliness, staff & service
WhiteLeaf stop over.
Room was small but adequate for three adults. Bathroom and linen super-clean and fresh, no stains, mould etc. Bed linen clean and fresh. Beds a little hard and pillows thin and not enough. Staff very friendly and helpful. Breakfast was excellent and plenty. Mix of Continental/American/British. On check out we asked to leave our bags and they immediately said yes. We collected it at around 3pm with no issues. If you want a luxury 4/5 star hotel that you can lounge around in, watch TV and ignore the sights of London then don't stay here. Somewhere to sleep have breakfast and spend the days sightseeing then it is a good place. Nearest tube 3/4 minutes walk, Hyde Park several minutes walk and from there Museums, Albert Hall therefore very close and Central London a pleasant walk through the Park as is Buckingham Palace.
Stayed 1 night in Oct 2017
Dear Guest, Thank you for your feedback. Kind regards,

4/10 Poor

michael, nyc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I need a penicillin shot after staying here.
So much terribleness. It’s rundown. Plaster separated from the wall stimuli on the tables. Dirty bathrooms with tons of rust. And the shower didn’t drain. I had to actually stop the shower to avoid it over flowing. When I checked out I sat in the lobby for about 45 minutes planning my day trip and heard 4 people complain about their rooms: 1- no light in the bathroom 2- dirty 3- the best (a literal hole in the ceiling next to the light fixture). Free breakfast and it was scrambled eggs toast etc... not bad at all.
Stayed 1 night in Oct 2017

6/10 Okay

Miriam

Stayed 3 nights in Sep 2017

4/10 Poor

Mike, London

Disliked: Property conditions & facilities
Hotel near Queensway
I object to the fact that although I paid by card in advance, the hotel insisted on photo ID which i had not been warned about and was in any case unnecessary, and then for my credit card details again. I was made to feel like a criminal. The room was pokey and breakfast started too late for me to have any.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Debashis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Enjoyed the stay
Rooms definitely needs refurnishing and repair. Lift required. Staff was friendly. Location excellent. Breakfast was adequate and nice.
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
You get what you pay for
Didn't vacuum the room prior to arrival nor at any point during the 5 day stay. Bedding is disgusting with hairs inside the bedding...beds are horrible nasty and trashy. Hot and cold water is very temperamental. Room just was not clean at all.
Stayed 5 nights in Jun 2017

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
Very comfortable room. The staff were very friendly and the breakfast was excellent. There was only one pillow in my room and it was very flat.
Stayed 1 night in May 2017

8/10 Good

kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, clean, just very muggy
We enjoyed it. It was a large room, large shower. The location was easy access and it was quiet.
Stayed 3 nights in May 2017

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, room comfort
Terrible hotel
Worst stay ive ever had in a hotel and if i had to give a price for the room per night I would say no more than £10 per night. Breakfast was awful and i have to say the only good thing about the stay was the politeness of the staff.

4/10 Poor

Veronica

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
The inside locks of my room were both fautly. The room was noisy due to old windows and poor furniture arrangement, bed close to window. TV improperly placed on wall, could not watch TV from bed due to screen reflections. The communal areas need refurbishment. No maintenance service during my stay. I had to carry all my luggages alone all the way up to the third floor.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jeff, Grosse Pointe, MI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The Whiteleaf Hotel
Where does one begin with a review of the Whiteleaf Hotel. Upon entering the building we were greeted with a 10 minute wait whilst the receptionist dealt with another guest. However, there was another employee there who was content to let us wait. The receptionist was very friendly and helpful. Upon ascending to our 3rd floor room it became apparent that perhaps we had not made the right choice with the Whiteleaf. Spiderwebs hung from light fixtures, threadbare carpets covered the stairs and the whole place just had a depressing look. Upon entering the room we were greeted by 2 twin beds and not much else. Only a few of the lights worked in the room and some of the fixtures were broken. There were no towels. Throughout the night there was the sound of water filling up some hidden tank. When we woke the cold water tap no longer worked and the toilet refused to fill up with water.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Fantas
Great stay

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Central location
central location . Beds are not conformtable .they have to replace the old ones

6/10 Okay

J.R.S., Dursley, Glos. God's own country.

Liked: Staff & service, room comfort
"You must go on. I can't go on. I'll go on."

4/10 Poor

Rina, MY

Disliked: Cleanliness, property conditions & facilities, room comfort
Its more like a motel..only good is the location
If you just need a place to sleep, its ok...the lobby looks fine but the rooms really need to be refurbish..wifi was good..bed was terrible you can even feel the spring & its not clean..water pressure was really slow & at times there are no hot shower..the housekeeping is by request only..the good thing is the location..but I wont recommend for single lady travelling alone

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No running cold water!!! Enjoy your stay!
The Cold water stopped running. I couldn't finishing rinsing my face during the shower I was taking. There was no water for flushing the toilet either! So I get dressed and collect my things as I've got to check-out and get to work. I complain at the desk and I'm told I should have told them. No apology!! If I'd have known that was the response. I would have told them, waited 5 mins, and then checked out! I know you get what you pay for, but no cold water, seriously? Terrible!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Reviews Were Accurate
The reviews on Orbitz were fair and accurate, but I feel that the photos of the hotel posted were somewhat misleading.
Railings
Railings 2

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station and access to downtown
This hotel was great for location. It is really close to Paddington station and two connects to the Tube. It is centrally located for quick transportation and a good price for the locatiom. I felt safe staying there and leaving my stuff which visiting the rest of town.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected
The room was very old ... there's a hole in the floor .. and dirt on the wall .. nearly NO room service ..you must ask to get the room cleaned
Behind the heater

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, dirty hotel
The location of this hotel is great, it's a 2 minute walk from Bayswater Tube Station, and about 5 minutes from Hyde Park. It's a very pretty area. However, the hotel itself is not ideal. It's quite shabby and run down. I booked a room with 2 single beds, and there wasn't room to swing a cat. The bedsheets didn't seem very fresh. There is a tiny TV in the room with pretty bad reception. There is also a kettle and supplied for coffee/tea which was nice, but I didn't use it. My main issue with the hotel was the shower. It looked as though it hadn't been thoroughly cleaned in a very long time. I am by no means a clean freak, but I felt icky getting into this shower. The shower curtain was disgusting. There is one towel on each bed and they feel like cardboard. So, overall, I was very happy with the location but I definitely will not be staying here again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location - Building could use some love
It is in a wonderful location to the park, underground, restaurants, grocery stores.. pretty much ideal. It's an older building that could use some love, as seen in the ripped up carpets, slanted floors and general wear and tear. However, that said; this is reflected in the price you are paying.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Traveller
The room was perfect for my first time as a solo traveller. I wasn't asking for much, just the basics - a roof over my head and a comfortable bed to sleep in. But the room was clean, I had my own shower, sink and toilet. Also a comfortable bed with clean sheets, with great wifi connection, a tv, a phone and also complimentary tea and coffee. The area itself was great, it was only a 2 min walk from the shopping district (for groceries, souvenirs that kind of thing) and the local underground stations for you to go about your day. The reception staff were really friendly and offered free breakfast every morning as part of my stay. All in all, I had a 3 night stay at the hotel which has made my first solo trip, a great experience. Would recommend for solo travellers or even travelling university students (which I am)

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Good location awful hotel
No water in the shower, no toilet paper. Dangerous staircases. Very shabby, but staff very friendly

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities