Exterior

Reviews of Queensway Hotel, Sure Hotel Collection by Best Western

3 out of 5
Queensway Hotel, Sure Hotel Collection by Best Western
147-149 Sussex Gardens, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 123 out of 1000 reviews" "
Rating 8 - Good. 382 out of 1000 reviews" "
Rating 6 - Okay. 325 out of 1000 reviews" "
Rating 4 - Poor. 125 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

HL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - I am a business traveller and my room was clean, cosy and convenient for travelling. I would recommend.
Stayed 1 night in Apr 2024
Response from Binto on 11 Apr 2024
Hi,Greetings of the day!!!!!Thank you so much for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay, and we appreciate your feedback about the accommodation. Our staff works hard to make sure that every guest has a comfortable and memorable visit. It means a lot to us to know that we were able to meet your expectations and provide you with a great experience. We hope to have the pleasure of welcoming you back to our hotel in the future!Thank you.Kind regards,Binto Benny

8/10 Good

Marcelo, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Binto on 11 Apr 2024
Hello,Greetings of the day!!!!!!Thank you so much for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay, and we appreciate your feedback about the accommodation. Our staff works hard to make sure that every guest has a comfortable and memorable visit. It means a lot to us to know that we were able to meet your expectations and provide you with a great experience. We hope to have the pleasure of welcoming you back to our hotel in the future!Thank you.Kind regards,Binto Benny

4/10 Poor

Per

Stayed 3 nights in Jan 2024

2/10 Terrible

Bo

Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculously overpriced for what you get
On arrival we asked a few questions to the reception guy but he was not the friendliest and really didn’t want to take time to speak to us Every time we popped to reception the staff were outside the front door smoking We expected a cooked breakfast, instead we had damp cereal that had clearly been in the tub for a long while and hard croissants Room was tiny
Stayed 1 night in Dec 2023
Response from Theo on 8 Dec 2023
Good morning,I'm sorry to hear that your recent stay at our hotel did not meet your expectations. We deeply apologize for the negative experience you encountered during your interactions with our reception staff. and we will address this matter with the utmost urgency. Our goal is to ensure that every guest feels welcomed and receives the assistance they need, and we apologize for falling short of that standard in this instance.We only serve buffet continental breakfast and costs only 6/person/night, as advertised on all OTA's.These are Victorian houses converted into hotels and most hotel in this area has similar room sizes.We hope that you will give us another chance to provide you with a better experience in the future.Thank you and have a great day.Kind regards,

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for our needs, easy for us to get to and having stayed there before we knew it would be ideal for our stay in London.
Stayed 3 nights in Nov 2023

4/10 Poor

Emilie

Stayed 1 night in Nov 2023

8/10 Good

Karen

Stayed 1 night in Nov 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

camilla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished rom, very clean. Welcome from reception staff was excellent.
Stayed 1 night in Oct 2023

8/10 Good

Margaret, Pittsburgh

Travelled with group
Rooms were nice but extremely small shower. Also need another desk or place to put the tea pot and supplies

6/10 Okay

Margaret, Pittsburgh

Disliked: Staff & service
Great location, old hotel

6/10 Okay

Ann-Charlotte

Stayed 3 nights in Oct 2023

4/10 Poor

Phaedra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was so small I had to leave it to change my mind. While everything was clean, it was hard to move around and the best was very hard. Location is fab and staff lovely but rooms leave much to be desired.
Stayed 1 night in Oct 2023
Response from Theo on 10 Oct 2023
Dear Phaedra,Thank you for sharing your feedback about your recent stay with us. We apologize that we did not meet your expectations on several aspects of your visit. Sorry to hear you didn't like the cosy double room. Since the hotel was full, we were unable to upgrade your a room. We agree that the cosy room sizes are relatively smaller than standard room.Your acknowledgment of our fantastic location and lovely staff is greatly appreciated.We look forward to the opportunity of welcoming you back and providing you with a more satisfactory experience of a standard double room.Sincerely,

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
clean hotel, friendly staff, great location, close to restaurants, the underground (tube), Sainsbury local, bed was comfortable
Stayed 6 nights in Sep 2023

10/10 Excellent

Bengt

Stayed 3 nights in Sep 2023

8/10 Good

Sammy

Stayed 4 nights in Aug 2023

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023

6/10 Okay

Jan

Stayed 3 nights in Aug 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Paddington Stn, restaurants, pubs and shopping nearby. Numerous choices for transport within minutes walk. Courteous staff.
Stayed 2 nights in Jul 2023

8/10 Good

michelle

Liked: Cleanliness, staff & service
Nice area
Nice cozy room at the top of the building, the hotel emailed us in advance to warn us it is a small room! NIce area and easy walk to Paddington station and Hyde Park. Clean and mostly comfortable room, but the window handles were falling off / had fallen off the frame and so it was not easy to close them. Also the pillows were really firm which did not suit us.
Stayed 1 night in Jul 2023

6/10 Okay

MR HOLLY M PERCIVAL

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Mediocre
My mother in law and I stayed here for a one night stay. We were greeted by a nice receptionist and check in was smooth and easy. He explained the directions to our room and off we went. We had to go down a set of very steep stairs to get to the ground floor, en route there was hotel items crammed into every corner, behind doors, in the corridors. There was a very narrow corridor which you would struggle to get a suitcase through. Upon entering the room, I was disappointed to see it was very outdated (think 90’s decor). The bathroom isn’t for for purpose, poor layout, and absolutely NO room for you to place down your toiletries. The sink took a dry long time to clear, when you were washing your face or rinsing your teeth. The shower was powerful though.
Stayed 1 night in Jul 2023

10/10 Excellent

Rolf

Stayed 3 nights in Jul 2023

4/10 Poor

John

Travelled with partner
Disliked: Staff & service
This room is unbelievably small including the tiny, tiny bathroom. It really is only for one person not two. Any interaction with staff was rude. Would not stay here again.
Stayed 2 nights in Jul 2023

8/10 Good

ANA MARIA

Stayed 4 nights in Jul 2023

8/10 Good

PAULA

Stayed 2 nights in Jul 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
friendly reception, convenient location
Stayed 3 nights in Jul 2023

8/10 Good

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Really clean. Super small room that gets pretty hot. Nice staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jul 2023

10/10 Excellent

Satvear

Stayed 1 night in Jul 2023

4/10 Poor

Claire

Stayed 1 night in Jul 2023

6/10 Okay

Gun Ingrid

Travelled with family
Stayed 4 nights in Jul 2023

4/10 Poor

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small rooms and bathroom.. No aircondition in the rooms and the elevator does not cover the entire floor.. have to climb some stairs which can be very narrow and steep to get to some of the rooms. Very difficult to maneuver with large suitcases. Bathrooms, very cramped without a vanity area to rest toiletries etc. The first day wifi was spotty and needed to go into the corridor to connect but as soon as returned to the room it would drop..However, this was fixed the following day after talking to the front desk.
Stayed 4 nights in Jul 2023

6/10 Okay

Jay

Stayed 1 night in Jul 2023

8/10 Good

Maximilian

Stayed 1 night in Jul 2023

8/10 Good

Angela

Stayed 2 nights in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Bed & pillows to hard but you can’t please everyone
Stayed 2 nights in Jul 2023

8/10 Good

Daniel, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for a one night stay. Unfortunately the bathroom smelled like smoke. Otherwise everything was fine: simple and as expected. A good night of sleep and a strong shower.
Stayed 1 night in Jul 2023

4/10 Poor

Eivind

Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Joanna

Stayed 1 night in Jun 2023

8/10 Good

Guillermo

Stayed 5 nights in Jun 2023

6/10 Okay

John

Travelled with partner
Disliked: Property conditions & facilities
The room is ok but no air conditioning . We had to open the window and curtains in order to get cool air. But there was a window across from us seem to be a hotel staff living quarter. They can see us inside our room. I had to shut off the light to get a little privacy. I will not return nor recommend to anyone.
Stayed 2 nights in Jun 2023

6/10 Okay

Ka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location, very close the railway and underground station
Stayed 3 nights in Jun 2023
Response from Theo on 16 Jun 2023
Good Morning,Thank you for taking the time to share your feedback about your recent stay with us. We are grateful for your honest review and appreciate your feedback as it helps us improve our services.We are sorry to hear that your experience did not meet your expectations and we understand that you expected more from us. If you could mentioned what didn't went well during your stay.We hope that you will give us another chance to serve you better in the future. Please do not hesitate to contact us for any further assistance or feedback.Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely,

10/10 Excellent

Susan

Stayed 1 night in Jun 2023
Response from Theo on 16 Jun 2023
Dear Susan,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to read that your experience with us was nothing short of amazing and that we exceeded your expectations.It is our highest priority to provide our guests with exceptional service and to make sure their stay with us is as comfortable and enjoyable as possible. We are delighted to hear that we achieved this during your stay.Thank you for choosing to stay with us and for giving us the opportunity to serve you. We look forward to welcoming you back on your next visit.Warm Regards,

10/10 Excellent

Andrea

Stayed 1 night in May 2023
Response from Theo on 16 Jun 2023
Dear Andrea,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to read that your experience with us was nothing short of amazing and that we exceeded your expectations.It is our highest priority to provide our guests with exceptional service and to make sure their stay with us is as comfortable and enjoyable as possible. We are delighted to hear that we achieved this during your stay.Thank you for choosing to stay with us and for giving us the opportunity to serve you. We look forward to welcoming you back on your next visit.Warm Regards,

10/10 Excellent

Rodolfo

Travelled with partner
Excellent stay and service, congrats!
Stayed 1 night in May 2023
Response from Theo on 16 Jun 2023
Dear Rodolfo,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to read that your experience with us was nothing short of amazing and that we exceeded your expectations.It is our highest priority to provide our guests with exceptional service and to make sure their stay with us is as comfortable and enjoyable as possible. We are delighted to hear that we achieved this during your stay.Thank you for choosing to stay with us and for giving us the opportunity to serve you. We look forward to welcoming you back on your next visit.Warm Regards,

8/10 Good

Susan

Stayed 1 night in May 2023