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Rating 10 - Excellent. 1648 out of 2804 reviews" "
Area was safe. Hotel is so close to the London Eye, Thames River cruises and London Eye area. The hotel was also walking distance to so many areas and train.
Dear Patricia,Thank you for sharing this positive review. We appreciate our location just as much as you do. We hope you’ll stop by again soon when you’re in the neighbourhood. Kind regards,Kristine
Dear Jacklynn, thank you for your feedback. I am sorry to hear that the lightning was not according to your liking. I hope this will not deter you from staying with us. Best regards, Marylin
Dear Dean, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
Best location in London!! Accessible walking and public transportation. The VII lounge is quiet and very well kept. Would stay there again.
German
Stayed 1 night in May 2024
Response from Irene on 21 May 2024
Dear German, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
8/10 Good
Riya
18 May 2024
The staff was really nice.
Riya
Stayed 4 nights in May 2024
Response from Irene on 21 May 2024
Dear Riya, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
Great location for a central london stay! Great facilities, pool was lovely
Charlotte
Stayed 1 night in May 2024
Response from Irene on 21 May 2024
Dear Charlotte, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
The location is great. The rooms are really functional and well designed. Very comfortable bed, quiet rooms, and blackout curtains made for a great sleep.
Jeanette
Stayed 2 nights in May 2024
Response from Alina on 20 May 2024
Dear Jeanette, thank you for taking the time to write a review. We truly appreciate your nice comments towards our room facilities and location. We look forward to welcoming you back. Kind regards, Alina
Dear Angelo, thank you for your feedback. I am glad to read that you loved and enjoyed your stay with us. WE look forward to welcome you. Best regards, Marylin
Very centrally located. Walkable to almost everywhere
Shandeur Ann Marie
Stayed 1 night in May 2024
Response from Marylin on 17 May 2024
Dear Shandeur, thank you for your feedback. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Marylin
Dear Charles, thank you for taking the time to write a review. We truly appreciate your nice comments towards our room facilities and location. We look forward to welcoming you back. Kind regards, Alina
This hotel is a gem, it's so close to everything you need to see in London. My stay was phenomenal!
Humberto
Stayed 3 nights in May 2024
Response from Santa on 17 May 2024
Dear guest, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,
It is very convenient for sightseeing. The staff is friendly and hotel is cleaned.
Mickerlande
Stayed 7 nights in Mar 2024
Response from Marylin on 16 May 2024
Dear Mickerlande, thank you for your feedback. It is great to hear that you loved the location and the service our staff delivered. We look forward to welcoming you back. Best regards, Marylin
Thank you for taking the time to share your experience. We apologise for the inconvenience caused during your stay with us. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards, Kristine
Dear Alison, thank you for taking the time to write a review. We truly appreciate your feedback. We look forward to welcoming you back. Kind regards, Solari
Great hotel. And best location. Near of everything
JUAN
Stayed 8 nights in Apr 2024
Response from Olga on 9 May 2024
Dear Juan, thank you for taking the time to write a review. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Olga
Dear Robert, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari
Location is perfect, few mins walk from London Eye and the Big Ben. Very close to the tube.
Housekeeping is bad. Didn't expect such level of service from a 4 star hotel.
This is a superb hotel in an excellect location.
It can be busy and loud but well worth the stay. All staff that I encountered were helpful and seemed genuinely interested in making my stay comfortable.
The bar area was very busy and loud early evening with many people opting for food as well as drink but there was little wait for food which was of good quality and reasonably priced for a location in central London. Similarly, the restaurant at breakfast was very busy but extremely well managed by staff.
All in all, an excellent place to stay.
Doctor Michael Anthony
Stayed 1 night in May 2024
Response from Santa on 6 May 2024
Dear guest, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location and facilities. We also appreciate your nice comments towards our friendly and helpful team. Thank you for sharing your experience and we are looking forward to welcoming you back soon. Kind regards,
My first trip to London was wonderful! We were close to everything and it was easily walkable. Checkin was easy, staff was courteous and knowledgeable, Our room was perfect.
Thomas
Stayed 2 nights in Apr 2024
Response from Senami on 3 May 2024
Thank you Thomas for your feedback. We are thrilled you enjoyed your stay with us and also appreciate you pointing out the excellent service you received from the team. See you again! Kind regards, Senami
Room was just ok. Wear and tear and not cleaned well. Some garbage and areas were not cleaned prior to arrival. Outlets in room kept tripping when using provided hair dryer. Eco housekeeping was not well organized. We stayed 5 days and no replacement towels or coffee/tea replenished. When we enquired they said they were going to replenish on the 4th day? Several housekeeping calls/requests went unanswered or were not replied to or recorded. Great location, lobby bar and ambiance.
Nirmal
Stayed 4 nights in Apr 2024
Response from Senami on 3 May 2024
Dear Nirmal, thank you for your feedback. We deeply regret that certain areas fell short of expectations. We appreciate your feedback as this helps us improve our guests' experiences and we have shared it with the management team who will review it and take appropriate action. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Kind regards, Senami
Thank you Noelvis for your feedback. See you again soon! Kind regards, Senami
4/10 Poor
Othman
Travelled with family
1 May 2024
Liked: Cleanliness
Room was dark and need light switched on to see
Around the room
Totally dark
Othman
Stayed 3 nights in Apr 2024
Response from Santa on 2 May 2024
Dear guest, thank you for sharing your review. We are sorry to learn that your stay with us did not live up to your expectations. Please rest assured we are working diligently to deliver the most excellent experiences at all times, and we are saddened to read about your experience. Thank you for your feedback on your room's lighting and rest assured it will be raised to the attention of our designated team to review and ensure we meet guests’ satisfaction. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,