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Reviews of Melbourne House

3 out of 5
Melbourne House
79 Belgrave Road, Pimlico, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 231 out of 597 reviews" "
Rating 8 - Good. 271 out of 597 reviews" "
Rating 6 - Okay. 70 out of 597 reviews" "
Rating 4 - Poor. 17 out of 597 reviews" "
Rating 2 - Terrible. 8 out of 597 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Antoinette

Business traveller
Liked: Amenities
Friendly family business. Very helpful and room clean, good size and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Lyndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were kinda hard and uncomfortable
Stayed 3 nights in Apr 2024

10/10 Excellent

Chansa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The room couod have done with extra beddings,vam an extremely cold person and the heaters weren't hot enough
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great value. My single room was quite small but I knew that going in. It was very clean and the staff was great. I love the location, it was close to the station and plenty of food and coffee options in the neighborhood. On top of that the Tate Britain was quite close.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bartlomiej

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner/manager was unfailingly helpful and polite. He gave me very clear directions for where I wanted to go and even printed out a map for me. He was also kindly and friendly and easily entered into conversation. I felt that the premises were safe and secure. The room, though small of course (since it was for a single traveller), was very comfortable and spotlessly clean. Though I was on the ground floor, just around the corner from the reception desk, it was surprisingly quiet and peaceful. I would certainly stay here again. Thank you for a good stay in London!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! It’s very close to many sites of interest. The staff was friendly and helpful. It was a very reasonable price for our layover in London.
Stayed 1 night in Jan 2024

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay for a short trip to London
Stayed 1 night in Dec 2023
Response from Lauren on 12 Dec 2023
Thank you Nina for the review.

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2023
Response from Lauren on 10 Dec 2023
Thank you Melissa for the lovely review.

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property owners and staff went above and beyond to make our stay wonderful. The hotel was very clean. We enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Lauren on 10 Dec 2023
Thank you Elaine for the lovely review.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you value service stay here
Great Hotel! Location is good and perfectly between 2 Underground Tube stations. Room was great for the price and the service was outstanding. Absolutely would stay again :)
Stayed 3 nights in Nov 2023
Response from Lauren on 16 Nov 2023
Thanks for the great review Justin, please come back anytime!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff but very tiny room. Ok for 1 night but too small for longer stay in comfort.
Stayed 1 night in Nov 2023
Response from Lauren on 15 Nov 2023
Thank you for the nice review John

10/10 Excellent

Jeffrey, Boyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Melbourne House Hotel conveniently located close to good restaurants, and transit. It was our first visit to London and the Innkeeper and hotel owner (family business) was full of ideas for Restaraunts, places to see, and provided information on best way to get there. His advice turned out to be good throughout our visit. The hotel itself is on a quiet street. The room we had was not large, but was simple, clean, quiet and comfortable. We slept well. We would definitely stay at the Melbourne House hotel again.
Response from Lauren on 15 Nov 2023
Thank you for your lovely review Jeffrey, we hope to see you back soon

10/10 Excellent

Tim

Stayed 1 night in Nov 2023
Response from Lauren on 15 Nov 2023
Thank you for the great review Tim

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very nice staff.
Stayed 3 nights in Oct 2023
Response from Lauren. on 6 Nov 2023
Thank you James for the review.

8/10 Good

Serene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lauren on 27 Oct 2023
Thank you for score.

8/10 Good

John

Stayed 5 nights in Oct 2023
Response from Manuela on 15 Oct 2023
Thank you John for the nice score.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, well run, close to metro and Royal attractions. Would definitely stay here again on a future visit to London
Stayed 5 nights in Oct 2023
Response from Lauren on 9 Oct 2023
Thank you Sean for your nice review. You are more than welcome back any time

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Lauren on 7 Oct 2023
Thank you Desiree for your kind review. We hope to see you again!

10/10 Excellent

Liz

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from John on 19 Sept 2023
Thank you Liz.

4/10 Poor

Miles

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property was fine for one night. We arrived after the reception was closed, and we were still able to enter. However, the room was extremely small and extremely hot. A tower fan was provided but the room didn’t cool off eventually. The wifi also didn’t reach to the room on the top floor which is unacceptable if you advertise as offering wifi. Overall extremely overpriced for what it is. Good for an emergency, but don’t spend a whole week here. Go somewhere better for the same price.
Stayed 1 night in Sep 2023
Response from John on 19 Sept 2023
Thank you miles for the bad review, yes the room was small and was our last room of the day, yes the FREE wifi has issues only on the top floor which we are addressing and yes the weather was hot on the day you stayed with us but to say its overpriced is unfair, may I remind you, you were in central London and location is partly why we price our rooms the way we do. Good luck, the next time you need a (better) hotel in London, don't be shocked to pay a lot lot more.As they say you can't please everyone.

10/10 Excellent

Jenny Vi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is very professional and super nice. I will definitely book again here…
Stayed 2 nights in Sep 2023
Response from John on 19 Sept 2023
Thank you Jenny for your nice review.

8/10 Good

Sagra

Travelled with family
Very good , only bad thing no elevator too hard if you have heavy luggage
Stayed 3 nights in Aug 2023
Response from John Desira on 5 Sept 2023
Thanks for the review

6/10 Okay

M

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location but VERY SMALL ROOM
One very positive statement is that the hotel is VERY WELL located to get anywhere you want to go in London. However, the room was EXCEPTIONALLY small, my dorm room in college was much larger and we had twin beds like this room The beds were very comfortable and clean. Bathroom also small. NO extra's provided like kleenex, only towels and small soap. NO NIGHT LIGHT, very dark if getting up at night. The side lamps on the side of the bed are VERY BRIGHT. No air conditioning only a small fan. LOTS AND LOTS OF STAIRS. NOT RECOMMEDED FOR OLDER INDIVIDUALS. NO ELEVATOR. Staff very friendly.
Stayed 7 nights in Aug 2023
Response from John on 27 Aug 2023
Dear M,Thanks for the review, in reply to your negatives, rooms in London of this type ( old victorian ) are generally small.if you wanted a elevator, air-conditioned room etc, there are many other hotels that offer these extras but be prepared to pay a lot more in the centre of London, we advertise on all websites that if you have issues with stairs to ask for a lower floor room or find alternative accommodation,we are a honest family hotel and want the best for all are guests so they will be happy on their visit to London.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay in the family room at Melbourne House. We found the location close enough to Victoria station to get anywhere in London. The staff was friendly and the room was clean and comfortable.
Stayed 4 nights in Aug 2023
Response from John on 26 Aug 2023
Thank you John for the review.

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Lauren on 23 Aug 2023
Thank you for the lovely score Lily. We hope you enjoyed staying with us!

10/10 Excellent

christine

Stayed 1 night in Aug 2023
Response from Lauren on 23 Aug 2023
Thank you for the great review Christine. We hope to see you again soon!

10/10 Excellent

Lloy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to transportation. Rooms are very clean. It’s a small hotel with many, many flights of stairs (great exercise).
Stayed 3 nights in Jul 2023
Response from John on 26 Jul 2023
Thank you for the review LLoy, the gym amenities is complimentary

10/10 Excellent

Raymonds

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Jul 2023
Response from Nikitra on 23 Jul 2023
Thank you for the review.

10/10 Excellent

Zebedee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the single bed room - super small, exactly as pictured, perfect as a base for being out and about. Clean and tidy. Quiet street and comfy bed meant I slept well.
Stayed 9 nights in Jun 2023
Response from John on 16 Jul 2023
Thank you

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Owner is cheap and provides very little. Do Not Stay here. Pay a little more somewhere else, you will be glad that you did.
Stayed 3 nights in Jul 2023
Response from John on 13 Jul 2023
Dear Mr John Fee,I thank you for the nasty review but its does not surprise us all, as you were arrogant and rude to my night staff and myself, to call me cheap is the pot calling the kettle black, I will not go into detail but I hope the next time you book a room in a hotel you will take your own advice a spend a lot more so that there would be nothing for you to moan and complain about in the future.As they say in the USA, have a nice day.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wimbledon
Stayed here for convience to tennis, walk to train, eat in the area & ok price for central London
Wimbledon
Wimbledon
Wimbledon
Wimbledon
Stayed 2 nights in Jul 2023
Response from John on 16 Jul 2023
Thanks Brian.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel owners were helpful in keeping our stay comfortable. We were given a 3rd floor room but unfortunately the weather was very hot and we found it very uncomfortable as there is no air conditioning. There was a table fan, which helped, but it wasn't enough to circulate the air and we had the window open as well. The next day the owner offered us a 2nd floor room that became available and was slightly bigger. We were able to have a floor fan that provided more air circulation, plus we had a door that opened up to the balcony, which also provided more outside air. Rooms are small but clean, daily room service, neighborhood is quiet.
Stayed 7 nights in Jun 2023
Response from John on 3 Jul 2023
Thanks for your review. We wish to see you again.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful quaint property. Rooms were small but adequate and we weren’t in London to lounge in our rooms anyway. A big thank you to the staff for accommodating my needs. They were very caring. I would highly recommend.
Stayed 4 nights in Jun 2023
Response from John on 3 Jul 2023
Thanks for the wonderful review. We wish to see you again.

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel.
This is a great little hotel in a nice location with plenty of restaurants, pubs and convenience stores just a few minutes walk away. Close to both Pimlico and Victoria tube stations so easy to get from hotel to wherever we wanted to go. All the staff were friendly and welcoming and most importantly our room and communal areas all very clean and freshly decorated. Our room was quite tiny but it wasn’t really a problem for us as we were out and about most of the time. I wouldn’t hesitate to recommend this to friends and family and would defiantly stay there again.
Stayed 2 nights in Jun 2023
Response from John Desira on 27 Jun 2023
Thanks for your review. We are looking forward to meet you again.

8/10 Good

ron

Travelled with family
Liked: Cleanliness, staff & service
Good loco
Stayed 2 nights in Jun 2023
Response from John on 27 Jun 2023
Thank you

10/10 Excellent

Katherine

Stayed 2 nights in Jun 2023
Response from John on 16 Jul 2023
Thank you

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Great location
Stayed 2 nights in Jun 2023
Response from John on 27 Jun 2023
Thanks for your review.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Nikitha on 8 Jun 2023
Thank you

8/10 Good

Ellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Nikitha on 8 Jun 2023
Thank you.

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Lauren on 18 May 2023
Thank you Michael for the high rating.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - Friendly Staff - Good Value
We thoroughly enjoyed our stay. This is a residential area so very quiet at night. The family that runs the hotel was so helpful and friendly. We would stay here again and recommend it to others. Two things to note -- no breakfast is served at the hotel and there is no elevator, so we recommend it for those who can be flexible on these two things.
Stayed 2 nights in Apr 2023
Response from Lauren on 8 May 2023
Thank you Michelle for the lovely and honest review.

8/10 Good

Sherry

Travelled with family
Liked: Staff & service
It was in a great location. We walked to Buckingham Palace, Westminster Abbey, Big Ben and “The Eye” to name a few. There were restaurants and shops all around. It’s a great location
Stayed 4 nights in Apr 2023
Response from John on 26 Apr 2023
Thank you for your review.

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from John on 26 Apr 2023
Thank you for your rating.

10/10 Excellent

ANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed at reasonable price. Nice, pleasant family atmosphere
Stayed 2 nights in Apr 2023
Response from Lauren on 6 Apr 2023
Thank you Ann for the nice review.

6/10 Okay

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very pleasant and helpful.
Stayed 1 night in Mar 2023
Response from Lauren on 28 Mar 2023
Thank you.

10/10 Excellent

Frances G

Stayed 2 nights in Feb 2023
Response from Lauren on 28 Mar 2023
Thank you.

8/10 Good

Mark

Stayed 3 nights in Feb 2023
Response from Lauren on 28 Mar 2023
Thank you

4/10 Poor

Mr

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022
Response from Manuela on 4 Dec 2022
Thank you Mr.................. for the low mark, it seems that you were not satisfied with our efforts and hard work during you stay with us but don't worry, be happy.