Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Reviews of Eccleston Square Hotel

4.5 out of 5
Eccleston Square Hotel
37 Eccleston Square, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 263 out of 451 reviews" "
Rating 8 - Good. 130 out of 451 reviews" "
Rating 6 - Okay. 38 out of 451 reviews" "
Rating 4 - Poor. 12 out of 451 reviews" "
Rating 2 - Terrible. 8 out of 451 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bed ive had in a hotel. And the best nights sleep ive had in a long time
Stayed 1 night in Feb 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Eccleston Square Hotel Team on 11 Feb 2024
Dear Jenna,Thank you for your glowing and kind review! We are delighted that you had an enjoyable stay at Eccleston Square Hotel and services provided met your expectations.We will make sure to proudly share your kind feedback with our team members. We sincerely hope that we welcome you again soon.Wishing you all the best!Kind regards,

10/10 Excellent

Ellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was unique. One of the best stays I’ve had. Will definitely be returning and for longer
Stayed 1 night in Jan 2024
Response from Eccleston Square Hotel Team on 23 Jan 2024
Dear Ellie,Thank you for taking the time to review our hotel and providing us with such glowing feedback!We are glad to hear that you entirely enjoyed your stay with us and that the services provided met your expectations. We are delighted to be informed that we managed to create memorable, unique experience during your recent visit.We’ll proudly share your feedback with the whole team, and we hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel.Kind Regards,

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay in a Fabulous Boutique Hotel
An amazing stay in a lovely boutique hotel in a very smart and quiet part of London. We received a very warm greeting on arrival and our request for a slightly earlier check-in was accommodated without question. Our only (minor) constructive criticism was that the downstairs space was on the warm side, making it uncomfortable to spend any time there.
Stayed 1 night in Dec 2023
Response from Eccleston Square Hotel Team on 30 Dec 2023
Dear Christopher,We wish to thank you for taking the time to review our hotel. All our guests' comments are extremely valuable to us.We are glad to hear that you enjoyed your stay with us and that the services provided met your expectations, especially our customer service. Our sincerest apologies for the inconvenience you experienced with the temperature downstairs throughout your stay. We always encourage our guests to contact the front desk for any concern during their stay with us.We’ll proudly share your feedback with the whole team, and we hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel.Kind Regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Absolutely superb stay! From the friendly staff who really made a difference and couldn’t do enough to fabulous ultra modern and quiet room. Brilliant central location not only for the station but to walk to the main areas in London. The food was excellent too. We will definitely go back.
Stayed 2 nights in Nov 2023
Response from Eccleston Square Hotel Team on 22 Dec 2023
Dear Ian,Thank you for taking time to review our hotel and providing us with such a glowing feedback!We appreciate you had a memorable stay, enjoyed all aspects - our staff, location, food options and room features.We’ll proudly share your comment with the whole team, and we hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel.Kind regards,

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Eccleston Square Hotel Team on 17 Dec 2023
Dear Lee,We wish to thank you for taking the time to review our hotel. All our guests' feedback are extremely valuable to us. Our sincerest apologies for the inconvenience you experienced with throughout your stay. We always encourage our guests to contact the front desk for any concern during their stay with us.We will incorporate your feedback into improving the services at our hotel and we hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel.Kind Regards,

10/10 Excellent

Athol

Stayed 2 nights in Nov 2023
Response from Eccleston Square Hotel Team on 22 Dec 2023
Dear Athol,Thank you for taking the time to review our hotel. We are glad to hear that you entirely enjoyed your stay with us and that the services provided met your expectations. We’ll proudly share your feedback with the whole team, and we hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel.Kind Regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Eccleston Square Hotel Team on 15 Nov 2023
Dear David,Thank you for you glowing and kind review! We are delighted that you had an enjoyable stay at Eccleston Square Hotel. We will make sure to share your feedback with our team members. We sincerely hope that we welcome you again soon, please do not hesitate to contact us directly for any future stay.Wishing you all the best.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous small hotel Pimlico
Gorgeous boutique hotel in quiet square in Pimlico. Beautiful interiors. Good shower, l’occitane priducts, very clean.
Stayed 2 nights in Nov 2023
Response from Eccleston Square Hotel Team on 18 Nov 2023
Dear Patricia,Thank you for taking time tom review our hotel.All our guests' comments are extremely valuable to us.We are pleased to hear that you enjoyed your stay-especially the in-room experience.We’ll proudly share your comment/feedback with the whole team, and we hope to welcome you back soon!Kind regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Really enjoyed my stay at this hotel. Very close to Victoria tube/coach station. Really nice decor, lovely and comfortable room. Staff very friendly and always helpful.
Stayed 1 night in Nov 2023
Response from Eccleston Square Hotel Team on 15 Nov 2023
Dear Paul,We wish to thank you for taking the time to place such a glowing review of our hotel. We are glad to hear that you have entirely enjoyed your stay, especially the room and interactions with our staff. We will make sure to share your kind comments with our team members. We sincerely hope that we welcome you again soon, please do not hesitate to contact us directly for any future stay.Wishing you all the best.

10/10 Excellent

michelle

Stayed 6 nights in Oct 2023
Response from Eccleston Square Hotel Team on 29 Nov 2023
Dear michelle,Thank you for taking the time to review our hotel. We are glad to hear that you entirely enjoyed your stay with us and that the services provided met your expectations.We’ll proudly share your feedback with the whole team.We really hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel.Kind Regards,

6/10 Okay

Clyde

Travelled with partner
Liked: Cleanliness, staff & service
Over-engineering in some aspects - the room electronics - and under-engineering for human use in others - bathroom sink and floors - meant that the five-day experience was somewhat less than enjoyable for us. Some electrical defects reported to the front desk when discovered. None were addressed. Perhaps if the room designer were forced to spend a week in their creation, they may have made some system changes. Possibly they too would have grown tired of having the curtains open when attempting to turn on the bathroom lights... The Eccleston Square Hotel is a fine-looking establishment, but is probably aimed at a more specific clientele than a couple of boomers from Los Angeles. There is little warmth in the overall design - the floor tiles leading to our room were so optical they looked like something from the 1960's Prisoner or Avengers TV series. Google them for reference.
Stayed 5 nights in Oct 2023

10/10 Excellent

Epa

Stayed 1 night in Sep 2023
Response from Eccleston Square Hotel team on 3 Oct 2023
Dear Epa, Thank you for taking the time to review our hotel.We are glad you enjoyed your stay.Looking forward to welcoming you soon!Kind Regards,Eccleston Square Hotel.

10/10 Excellent

Rich

Stayed 5 nights in Sep 2023
Response from Eccleston Square Hotel Team on 22 Oct 2023
Dear Rich,Thank you very much for sharing your review with us.We look forward to welcoming you back.Kind Regards,

10/10 Excellent

Katherine Isacson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time in London and our choice of hotel was a big part of it. Great location...steps to excellent food and transportation. Huge shout out to Ibrahim at the front desk who was a key highlight and helped us with restaurant choices and area tips and tricks. We will be back! Thank you to the entire staff.
Stayed 3 nights in Sep 2023
Response from Eccleston Square Hotel team on 26 Sept 2023
Dear Katherine, Thank you for taking the time to review the hotel!We are glad you enjoyed your stay and the staff!We hope to welcome you again soon.Kind Regards,Eccleston Square Hotel Team.

10/10 Excellent

Athol

Business traveller
Another great stay
Stayed 1 night in Aug 2023
Response from Eccleston Square Hotel Team on 2 Sept 2023
Dear Athol, Thank you very much for you feedback.We are glad you enjoyed your stay! Looking forward to see you again soon.Kind Regards,Eccleston Square Hotel Team.

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect bijou hotel
Stayed 2 nights in Aug 2023
Response from Eccleston Square Hotel Team on 29 Aug 2023
Dear Suzanne, Thank you for taking the time to review our hotel. We are glad you have enjoyed yor stay in our botique hotel! We are looking forward to welcoming you again! KInd Regards,Eccleston Square Hotel Team.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent place to stay.
Great hotel with great dining options less than five minutes away on foot. Beds were very comfortable and the staff was friendly and responsive to all requests. Would definitely return.
Stayed 4 nights in Aug 2023
Response from Eccleston Square Hotel Team on 29 Aug 2023
Dear Tom, Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your stay with us and that the services provided met your expectations.We are looking forward to welcome you soon!Kind Regards,Eccleston Square Hotel team

10/10 Excellent

Stewart

Stayed 1 night in Aug 2023
Response from Eccleston Square Hotel team on 15 Sept 2023
Dear Stewart,Thank you so much for your review.That is very appreciated, we are looking forward to welcome you again soon!Kind Regards,Eccleston Square Hotel Team.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. The high tech stuff in the room was not needed including the tablet. The room was quite small and not a lot of room for storage.
Stayed 4 nights in Aug 2023
Response from Eccleston Square Hotel Team on 23 Aug 2023
Dear Richard,Thank you for sharing your feedback with us.We are glad to read that you have enjoyed the service provided by our staff. We are sorry to know that the technology in the room was not useful and you found your room quite small for your needs. We always advise to book our Signature King room to have more space.We hope that you will consider to stay with us again and wish you all the best.Kind Regards,

8/10 Good

Robert

Stayed 3 nights in Aug 2023
Response from Eccleston Square Hotel Team on 22 Aug 2023
Dear Robert, Thank you so much for taking the time to review our hotel!We hope to welcome you soon!Kind Regards,Eccleston Square Hotel Team.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 2 nights in Aug 2023
Response from Eccleston Square Hotel Team on 31 Aug 2023
Dear Richard, Thank you for your feedback.Kind Regards,Eccleston Square Hotel Team.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved our stay — perfect for the overnight after our arrival to London. Great location and lovely hotel overall. Would come back!
Stayed 1 night in Aug 2023
Response from Eccleston Square Hotel team on 18 Aug 2023
Dear Matthew, I wish to personally thank you for taking the time to review our hotel. All of our guests' comments are extremely valuable to us as this helps us improve our offering and service. We are glad to hear that you enjoyed our services and the location! Looking forward to welcoming you soon! Thank you again for choosing Eccleston Square Hotel,Kind Regards,Eccleston Square Hotel Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service and great location!
Stayed 2 nights in Aug 2023
Response from Eccleston Square Hotel Team on 12 Aug 2023
Dear Guest,Thank you for taking the time to review our hotel.We are glad to hear that you enjoyed your stay with us and that the services provided met your expectations.Thank you again for choosing to stay at Eccleston Square Hotel and we hope to welcome you back soon!Kind Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Eccleston Square Hotel Team on 12 Aug 2023
Dear Paul,Thank you for taking the time to review your stay with us. and we are glad that the services provided met your expectations.We’ll proudly share your comment/feedback with the whole team, and I hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel.Kind Regards,

10/10 Excellent

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. It had such a historic London feel with high end amenities. The bed was comfy to boot!
Stayed 1 night in Jul 2023
Response from Eccleston Square Hotel Team on 12 Aug 2023
Dear Kaitlin,Thank you for taking the time to review our hotel.We are glad to hear that you enjoyed your stay with us and found our beds very comfy.We’ll proudly share your feedback with the whole team, and I hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel..Kind Regards,

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, premises and location were all great. I don’t recommend the breakfast though. Find a restaurant for breakfast.
Stayed 4 nights in Jul 2023
Response from Eccleston Square Hotel Team on 12 Aug 2023
Dear Melanie,We wish to thank you for taking the time to review our hotel. All of our guests' comments are extremely valuable.We are glad to hear that you have enjoyed the location and our staff met your expectations.We are sorry to hear that breakfast was not up to standards and we will incorporate your feedback to improve our servicesThank you again for choosing to stay at Eccleston Square HotelKind Regards,

10/10 Excellent

Ruiko

Stayed 2 nights in Jul 2023
Response from Eccleston Square Hotel Team on 12 Aug 2023
Dear Ruiko,Thank you for taking the time to review our hotel.We are glad to hear that you have enjoyed the stay with us.Thank you again for choosing to stay at Eccleston Square HotelKind Regards,

8/10 Good

Zoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in an amazing location
Beautiful hotel, extremely comfortable beds, lovely facilities. Only thing I would say, it would be nice to have some complimentary teas and milk available considering the price of the hotel per night.
Stayed 1 night in Jun 2023
Response from Eccleston Square Hotel team on 5 Jul 2023
Dear Zoya,Thank you very much for sharing your feedback with us.We are glad to read that you have enjoyed your stay. We would like to inform you that we have a tea station available for our guest by the Front Desk.We hope to welcome you back soon.Kind Regards,

10/10 Excellent

gabriele

Stayed 2 nights in Jun 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to both Victoria station and Victoria coach station. Very clean comfortable modern room with friendly helpful staff.
Response from Eccleston Square Hotel Team on 14 Jun 2023
Dear James,Thank you very much for your feedback.We are glad to read that you have enjoyed your stay.We look forward to welcoming you back.Kind Regards,

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Eccleston Square Hotel Team on 11 Jun 2023
Dear Giovanni,Thank you very much for scoring your stay at Eccleston Square Hotel.We hope to welcome you back soon.Kind Regards,

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel with a beautiful private garden.
Stayed 3 nights in Apr 2023
Response from Eccleston Square Hotel Team on 4 May 2023
Dear Ian,Thank you very much for sharing your feedback with us.We are glad to read that you liked our hotel.We hope to welcome you back soon.Kind Regards,

10/10 Excellent

MAUREEN, FAIRFAX STATION

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel. The location was quiet but provided easy access to tourist sites. The decor was beautiful throughout the hotel, and the integrated room technology - tablets in each room for orientation and information - was fun to use. While the Eccleston has a modest menu, we loved the halloumi sandwich we had after a late night arrival. Ibrahim welcomed us and made us feel comfortable as we ate in the lovely lounge. On two mornings we enjoyed breakfast served by Ali, including the best Americano coffee of our trip. We would highly recommend the Eccleston Square hotel to friends and family.
Stayed 3 nights in Apr 2023
Response from Eccleston Square Hotel team on 4 May 2023
Dear Maureen,Thank you for taking the time to review our hotel. All of our guests’ feedback are extremely valuable to us. We are glad to hear that you enjoyed your stay with us and that the services provided met your expectations.We will incorporate your feedback into improving the services at our hotel.I’ll proudly share your comment/feedback with the whole team, and I hope to welcome you back soon!Thank you again for choosing to stay at Eccleston Square Hotel.Wishing you a lovely day.Kind Regards,Eccleston Square Hotel Team

10/10 Excellent

Gregg

Stayed 1 night in Apr 2023
Response from Eccleston Square Hotel Team on 4 May 2023
Dear Gregg,Thank you very much for scoring your stay at Eccleston Square Hotel.We hope to welcome you back soon.Kind Regards,

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice and clean hotel in good proximity to Vitoria Station. The neighborhood was safe and quiet. I would have preferred a seating area with a chair or too, but the room was not quite large enough for that. I just did not like having to sit on the bed.
Stayed 7 nights in Apr 2023
Response from Eccleston Square Hotel Team on 27 Apr 2023
Dear Sara,Thank you very much for sharing your feedback with us.We are glad to read that you have enjoyed your stay. We are also sorry to read that the size of your room did not satisfy your needs. However, we would like to inform you that we have larger rooms available with armchairs.We hope to welcome you back and wish you all the best.Kind Regards,

10/10 Excellent

Joselito, panorama city

Stayed 3 nights in Apr 2023
Response from Eccleston Square Hotel Team on 4 May 2023
Dear Joselito,Thank you very much for scoring your stay at Eccleston Square Hotel.We hope to welcome you back soon.Kind Regards,

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Eccleston Square Hotel London is known for its sleek, modern, and contemporary style, which is reflected in its decor, amenities, and overall atmosphere. The hotel offers a range of facilities and services that cater to the needs and preferences of its guests. However, there are some downsides to this hotel that are worth mentioning. One issue is having to ask for ice when served one of their £14 Gin and Tonics, which can be inconvenient and frustrating. Additionally, while the electric underfloor heating is a plus feature, we were unable to turn it off within the bathroom, which can be uncomfortable due to the fact that the AC didn't work. We also had to sleep with the curtains and window open, which can be bothersome for those who are sensitive to noise or when it's warm during spring temperatures. A final grievance was the cleaning of the room, which was way below the standard for this sort of hotel. Dirty coffee cups were left uncollected, and a cleaner's cloth was left in the shower. Overall, while Eccleston Square Hotel London offers a stylish and contemporary experience, guests should be aware of the limitations that could be encountered during their stay. Despite these drawbacks, the hotel is a chic and modern London experience and can only improve if people leave reviews.
Stayed 2 nights in Apr 2023
Response from Eccleston Square Hotel Team on 12 Apr 2023
Dear John, Thank you for choosing our hotel. We really appreciate you taking the time to share this feedback with us. We are happy to hear that you find our modern hotel to offer a stylish and high-standard experience. Please rest assured that we will do our utmost to investigate and sort out any issues that might affect our guests' stay. We appreciate your feedback and will take it into consideration, hoping to welcome you back to an exceptional hotel experience. Kind Regards,

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super modern and clean.
Stayed 1 night in Apr 2023
Response from Eccleston Square Hotel Team on 10 Apr 2023
Dear Patricia,Thank you very much for sharing your feedback with us. We are thrilled to read that you had an enjoyable stay and that you found the rooms to be modern and clean. We hope to welcome you back soon. Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel
We chose this boutique hotel as it was close to Victoria train station. Friendly welcome and informative staff. Although thier was a coffee machine in the room, there was no kettle to have a cup of tea. Otherwise happy with the room and location
Stayed 2 nights in Dec 2022
Response from Eccleston Square Hotel Team on 4 Apr 2023
Thank you for choosing our hotel and for taking the time to share your feedback with us. We are pleased to hear about the great service that our staff provided. We apologize for any inconvenience regarding the kettle. We do offer a good selection of complimentary tea and snacks at the reception for our staying guests. We appreciate your feedback and will take it into consideration as we strive to improve our guests' experience.We hope to welcome you back soon. Kind Regards,

10/10 Excellent

Daniel

Stayed 1 night in Mar 2023
Response from Eccleston Square Hotel Team on 4 Apr 2023
Thank you for sharing you feedback with us. We are delighted to read that you had an excellent stay. We look forward to welcoming you again, Kind regards

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities. Friendly staff
Stayed 1 night in Feb 2023
Response from Eccleston Square Hotel Team on 3 Mar 2023
Dear Esther,Thank you very much for sharing your feedback with us.We are glad to read that you had an enjoyable stay.We hope to welcome you back soon.Kind Regards,

8/10 Good

Anmar, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, the staff was amazing and the location is close to many walkable attractions. The bed massage is just useless
Stayed 2 nights in Feb 2023
Response from Eccleston Square Hotel Team on 21 Feb 2023
Dear Anmar,Thank you very much for sharing your great feedback with us.We are glad to read that you have enjoyed the hotel facilities and the service provided by our staff. Sorry to hear about the bed massage, please pass by the reception and give us a more detailed account of what happende and our team will do the utmost to sort it out. We hope to welcome you back soon.Kind Regards,

10/10 Excellent

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance from Victoria Station, quiet street with access to private garden/park, hotel had modern amenities, bedding was superbly comfortable. Staff were friendly and most helpful. Enjoyed a simple but good continental breakfast. Would definitely return.
Stayed 2 nights in Feb 2023
Response from Eccleston Square Hotel Team on 21 Feb 2023
Dear Rosane,Thank you very much for sharing your great feedback with us.We are glad to read that you have enjoyed the hotel facilities and the service provided by our staff.We hope to welcome you back soon.Kind Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location, just not so smart.
Great location near to restaurants and transport. Entrance and check in were hassle free and very easy. Room was nice, however a few of the smart gadgets were not working(curtain only one side worked, tv in shower room not working and all light setting seemed to do the same thing. Unable to turn room temperature down.) Lack of any where to get ready. No table in front of a mirror. Also why 3 coffee pods a day? As a couples room maybe 2 or 4 would be better and more milk. Also you can hear the water of upstairs shower at 7 in the morning.
Stayed 1 night in Feb 2023
Response from Eccleston Square Hotel Team on 19 Feb 2023
Dear Guest,We apologize for not meeting your expectations entirely. Please rest assured that we have addressed the issues to the Maintance Department to investigate them.In regards to the size of your room, we would like to inform you that we have different room categories that offer more space.We hope to welcome you back soonKind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Eccleston Square Hotel Team on 1 Feb 2023
Thank you for sharing you feedback with us.We are glad to read that you had a great stay. We look forward to welcoming you again.Kind Regards

8/10 Good

Doris

Stayed 2 nights in Jan 2023
Response from Hotel Management on 7 Mar 2023
Dear Doris, Thank you for your great feedback. We are glad that you have enjoyed your stay with us. We look forward to welcome you back soon. Kind Regards,

10/10 Excellent

jo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The electronic light system wasn’t fun but the room was clean and the lobby was very appealing and the hotel staff were very helpful.
Stayed 4 nights in Jan 2023
Response from Eccleston Square Hotel Team on 31 Jan 2023
Dear Jo,Thank you very much for sharing your feedback with us.We are glad to read that you had a good stay here at Eccleston Square Hotel.We hope to welcome you back soon.Kind Regards,

10/10 Excellent

Blake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Namrata on 28 Jan 2023
Dear Blake,Thank you for taking the time to respond to our online survey.We are delighted that you had an enjoyable stay with us. We have also taken note of all of your comments which are being shared with the team.We hope to welcome you back soon and wishing you all the best.

10/10 Excellent

Emer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Victor on 28 Jan 2023
Dear Emer,Thank you for taking the time to respond to our online survey.We are delighted that you had an enjoyable stay with us. We have also taken note of all of your comments which are being shared with the team.We hope to welcome you back soon and wishing you all the best.