Triple Split Level Studio | In-room safe, desk, soundproofing, iron/ironing board

Reviews of Space Apart Hotel

Space Apart Hotel
36-37 Kensington Garden Square, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 78 out of 208 reviews" "
Rating 8 - Good. 94 out of 208 reviews" "
Rating 6 - Okay. 23 out of 208 reviews" "
Rating 4 - Poor. 8 out of 208 reviews" "
Rating 2 - Terrible. 5 out of 208 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AG on 25 Mar 2024
Thank you

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, amenities
Very convenient location. The area is also quiet and safe. Love the kitchen and the brightness of the room. However, as a family of three staying for 6 nights - we were only given 60ml of shampoo and 1 toilet paper roll for 6 days. The hotel refused to replenish the supply. The head board above the bed fall off the wall and fortunately it did not hit us. When we told the receptionist, he didn't apologize.
Stayed 6 nights in Mar 2024
Response from AG on 18 Mar 2024
Hi Sophia,Thank you taking time to revies us. We provide shampoo on daily basis as our guests request also toilet paper same. Sorry to hear that head bord fall down while you where there. Our receptionist clearly apologize to you about it.

10/10 Excellent

kousar

Clean room. However they don’t provide cleaning services if you staying for longer duration
Stayed 5 nights in Mar 2024
Response from AG on 18 Mar 2024
Thank you for taking time to review us. We are glad you have enjoyed your stay with us. All the best from all of us at Space Apart Hotel.

10/10 Excellent

Neil

Liked: Cleanliness, room comfort
Excellent experience
Excellent location, ideal for a long weekend. Staff very polite. Outstanding value for money.
Stayed 3 nights in Jul 2022
Response from Avni on 16 Jul 2022
Dear Neil, Thank you very much for sharing your positive impression. I hope your business or just a leisure opportunity will bring you back to us on a next occasion, so that we will try to let you have an even better experience. Best Regards from the entire team.

8/10 Good

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

6/10 Okay

John B

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room was spacious but the Airconditioning did not work. Hotel admitted that it was broken waiting on parts The bed was in a loft without room to sit on the bed. It was hot that close to the ceiling
Stayed 4 nights in May 2022
Response from Avni on 31 May 2022
Hi John, Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us. Kind regards, Avni

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love the area and this was our 5th trip staying in London and also the longest we've stayed. We ALWAYS stay in this area, there is so much near by, very walkable everywhere, close to 2 tube stations. We loved having an apartment this trip!
Stayed 15 nights in Apr 2022
Response from Avni on 26 Apr 2022
Hi Roger, Thank you very much for sharing your positive impression. I hope your business or just a leisure opportunity will bring you back to us on a next occasion, so that we will try to let you have an even better experience. Best Regards from the entire team.

10/10 Excellent

Shirley

Liked: Amenities, property conditions & facilities
Located in a quiet and safe neighborhood , but short walking distance to Bayswater and Queensway stations where there are lots of restaurants, convenient stores and drug store. The room was as described. There's even laundry machine inside the room. The mini kitchen is a plus if you don't want to eat out. Great for budget travelers like myself.
Stayed 4 nights in Apr 2022
Response from Avni on 25 Apr 2022
Hi Shirley, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best regards, Avni Gashi

10/10 Excellent

Siu Yan

Liked: Cleanliness, property conditions & facilities
Great stay at a great location. The room is not large but it has everything I needed.
Stayed 19 nights in Jan 2022
Response from Avni on 24 Jan 2022
Dear Siu Yan, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards,

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very kind, and very helpful. Very straightforward and easy check in, and easy ti navigate. The rooms very comfortable, and gave a decent amount of space for a single occupant.
Stayed 6 nights in Dec 2021
Response from Avni on 6 Jan 2022
Dear Sara, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards, Avni

10/10 Excellent

Ashraf

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Very clean room. Hotel staff named Zeev was very friendly and helpful. Will stay here again when I’m in London :)
Stayed 1 night in Dec 2021
Response from Avni on 20 Dec 2021
Dear Ashraf, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Constance C

Liked: Cleanliness, property conditions & facilities
Clean and quiet property. Wish there were more options for housekeeping perhaps trash collection every other day and kitchen/bathroom cleaning twice a week. I like making my own bed and keeping a tidy kitchen. Would have been helpful to have instructions for microwave use since it was a rather sophisticated utility, I eventually figured it out. Very convenient location less than 10 minute walk to Royal Oak, Queensway and Bayswater tube station also lots of bus lines. If you travel light and take Paddington Express from Heathrow you can get a bus from Paddington station that stops 1 block the hotel. Nice little organic supermarket on Westbourne Grove and short walk to Waitrose.
Stayed 13 nights in Sep 2021
Response from . on 27 Nov 2021
Dea guest, Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
Great room & location
Stayed for 3 nights. Kitchen is well equipped with a dish washer, washer and drier in the room, good sofa bed in addition to the main bed, large windows and high ceilings. We were on the 1st floor and round the noise from street (rubbish collection vans and other traffic) were noticeable, but all in all we had a very comfortable stay. They were also very accommodating with our luggage and check in/out times, etc.
Stayed 3 nights in Oct 2021
Response from Sylvian7 on 19 Oct 2021
Good afternoon. Thank you for taking the time to leave a review of your recent stay with us. I am glad that you enjoyed your time with us and hopefully we will see you again in the near future. Kind regards, Philip.

8/10 Good

Geoffrey

Liked: Cleanliness
Stayed 5 nights in Sep 2021
Response from Philip. on 4 Oct 2021
DearGeoffrey, We are glad that you enjoyed your stay with us. Thank you for taking the time to leave us a guest score and hopefully we will see you again in the future. Kind regards, Philip.

10/10 Excellent

Benedict

Stayed 8 nights in Dec 2020

6/10 Okay

Clive

A quick stop during covid, waiting to go to France. Convenient location.
Stayed 3 nights in Dec 2020

8/10 Good

Rose Lee

Travelled with family
Liked: Cleanliness
This stay was a bit “off”
This was our 5th or 6th stay at SpaceApart over the years. In fact, we delayed the London portion of our holiday until we could book our stay here. Sadly, this time, the stay was “off.” We finally rated the largest room in the hotel, or so we were told, but it had a lot of irregularities. To start, even though the room was not ready when we arrived, when we returned later that evening to check-in, the third bed was not prepared for a third guest. None of our electrical converters worked; we called reception, and were told to use the two international outlets adjacent to the toaster and kettle. Throughout our entire stay, the plugs kept slipping out of the sockets. The biggest issue was the lack of hot water. Every single morning, the hot water lasted for one of three showers—and not for very long. For the first few days, we waited around in hopes that the hot water heater would do its job, but it was not to be. Perhaps I am accustomed to staying longer, but I seem to remember someone coming in to remove the trash midweek and refreshing towels. It never happened during our six-night stay. We had to request more toilet paper, and were handed one roll. I requested a box of tissues; that never materialized. Abdul tried his best to be helpful, but most of these issues were beyond his control. I used to love food shopping at Marks & Spencer, and now it is gone. However, there is a new Waitrose that is quite good. It’s still a great neighborhood for shops, restaurants, and transport
Stayed 6 nights in Jan 2020
Response from Zeev on 14 Jan 2020
Dear Rose, I am truly very sorry to hear the negative experience that you had with us on your last stay. Electrical suckers. All our rooms feted with two international sockets on the kitchen wall we never had the problem with guests private electrical appliances however we keep at reception portable adapters and you should been given them. Room clean. We do not enter and service guests rooms for guest’s staying for less than seven days, towels can be given on request. Also we provide the toilet paper as much as need. Hot water. Each room is feted with hot water cylinder which is more than ample to four guest. Each cylinder is fitted with two heating elements. We now find out that one element has been broken down and I am very grateful for your feed back in that matter. I apologise that the problem has not been fix it as it should have during your stay. Kind Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great location, convenient. There are like 5 grocery stores around the area. One downside was bathroom was tiny. But overall, great place for the price
Stayed 3 nights in Dec 2019
Response from Zoltan on 25 Jan 2020
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Zoltan

10/10 Excellent

Terry Dixon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value 4 money
Stayed 1 night in Dec 2019
Response from Zoltan on 25 Jan 2020
Dear Terry, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Zoltan

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Awful
Very noisy every morning from staff office next door. Very uncomfortable bed. Very hot, air conditioning seemingly doesn't work.
Stayed 2 nights in Dec 2019
Response from Zoltan on 25 Jan 2020
Dear Guest, I'm truly sorry to hear that you did not enjoy your stay with us. Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us. I will do my best to improve on the negative points you have highlighted out for us. The air condition system is not set up for cooling during the winter time as it would be quiet cold in the rooms. I really hope that we can accomodate you in the future, please get in touch with me, and I can assure you that you will be well looked after. Kind Regards, Zoltan

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Zoltan on 25 Jan 2020
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Kind Regards, Zoltan

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Zoltan on 25 Jan 2020
Dear Guest, I appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Kind Regards, Zoltan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at the apartment. It was clean, kitchenette well stock with essential utensils including salt and pepper. Abdul, the staff at hotel was also helpful and prompt in attending to our requests.
Stayed 5 nights in Nov 2019
Response from Abdul on 2 Dec 2019
Thank you for your review. It was a pleasure having you.

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Was ok but won’t be going back
It was ok. Noisy room to start with, people talking and smoking right outside the window in a basement courtyard. No cleaning or bins emptied for 3 days
Stayed 3 nights in Nov 2019
Response from Zoltan on 25 Jan 2020
Dear Guest, I'm truly sorry to hear that you did not enjoy your stay with us. Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us. I will do my best to improve on the negative points you have highlighted out for us. Regards to the cleaning, we are operating as a weekly cleaning service, however we do respond to requests accordingly, for example emtying bins, changing towels and so on. I really hope that we can accomodate you in the future, please get in touch with me, and I can assure you that you will be well looked after. Kind Regards, Zoltan

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Steven, Montreal

Travelled with partner
Disliked: Cleanliness
The bathroom wasn’t clean and neither were the common areas which made us doubt about the cleanliness of everything else. The bed was not comfortable at all.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time at the property and I loved it. Huge room with comfortable bed and great shower. I was fine not having daily maid service and I had more than enough towels -I didn't use the washer or the kitchen at all but it was great to know it was there. Two tube stops nearby including the Central line which is 24 hours on the weekend. Portablello Road and Notting Hill an easy walk. I can't say enough nice things about this property and this is my new go to hotel when I visit
Stayed 4 nights in Oct 2019

6/10 Okay

Duangjai, Bangkok

Travelled with family
Liked: Staff & service
Good: Great location and good staffs. Bad: The cleaning service is not provided daily. You have to request. The laundry machine can only wash, not dry.
Stayed 6 nights in Oct 2019

10/10 Excellent

Shelly, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space Apart Hotel is in a lovely neighborhood, near public transportation and plenty of shopping. I’m a woman and was staying there by myself but I always felt safe in the hotel as well as walking around the neighborhood. The room was clean and had so many unexpected luxuries! There was a towel warmer, a safe, and an adjustable bed, just to name a few. One of the few criticisms I can make is that the washer/dryer and the microwave controls were confusing, and instructions would have been helpful. Also, there was a communal dryer which worked very well, but the controls were up very high and difficult for a short person to see and reach. Otherwise my stay was perfect. I didn’t want to leave and I plan on staying there again on my next trip to London. I would not hesitate to recommend Space Apart to anyone.
Stayed 5 nights in Oct 2019

4/10 Poor

Peter

Disliked: Staff & service, room comfort
I do not recommend.
We were stuffed in a basement room that was too small for 2 people. This hotel provides room service only once a week but allows towel exchanges. I received a muted and cold stare when i asked for new towels. The only plus was it's convenientlocation near public transportation and restaurants.
Stayed 3 nights in Sep 2019

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & welcoming.
Stayed 1 night in Sep 2019

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Comfortable and quiet yet in a great location. Kitchen and bathroom very good standard. Reception very polite and helpful. small but excellent use of space.
Stayed 1 night in Sep 2019

10/10 Excellent

Victoria

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Aug 2019
Response from Zoltan on 11 Sept 2019
Dear Guest, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! Kind Regards, Zoltan

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Zoltan on 11 Sept 2019
Dear Guest, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! Kind Regards, Zoltan

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complete amenities. Clean and modern looking apartment. Easy access to shops and central. Plenty of eateries nearby. Friendly staff (living on top floor).
Stayed 1 night in Jul 2019
Response from Zoltan on 11 Sept 2019
Dear Guest, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! Kind Regards, Zoltan

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, shame about the air con
It was great, but on the hottest day of the year and the air con was faulty!
Stayed 1 night in Jul 2019
Response from Zoltan on 11 Sept 2019
Dear Guest, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. Apologies for the air-conditioning, however it was out of my control, but its all fixed now. We hope you'll come and see us again soon! Kind Regards, Zoltan

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was in an excellent location in quiet street but close to 2 tube stations and restaurants. Unfortunately, air conditioning was not working and apartment was very hot and stuffy. Outside deck gave access through windows so unable to leave them open. Apartment had good facilities but was in need of a little maintenance.
Stayed 4 nights in Jul 2019
Response from Zoltan on 11 Sept 2019
Dear Guest, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. Apologies for the air-conditioning, however it was out of my control, but its all fixed now. We hope you'll come and see us again soon! Kind Regards, Zoltan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, friendly staff. Would be happy to stay there again when I return to London.
Stayed 20 nights in Jun 2019
Response from Zoltan on 11 Sept 2019
Dear Guest, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! Kind Regards, Zoltan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position in Bayswater, close to shops restaurants and underground, large rooms, everything works well and good helpfull staff
Stayed 6 nights in Jun 2019

8/10 Good

Couple, Melbourne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was great, the apartment worked reasonably well. More attention to cleaning particularly the kitchen, bathroom was very good.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great stay (but not in the basement)
We had a great stay! It was extremely convenient to have laundry inside the room. (Note: the dryer is on the third floor behind the fire door--it doesn't say laundry or dryer, it's just past that door.) The only negative of our stay is that the rooms in the basement have no window and if someone is cooking in their room, the smells can't get out and it kind of smells like food in the basement.
Stayed 3 nights in Jun 2019

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location and extra storage space; not enough light.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are smaller than shown on the photos, but it was a comfortable stay with all nesessary kitchen appliencies. However, there were no kitchen cloth nor kitchen towels to clean a table and a worktop.
Stayed 2 nights in May 2019

6/10 Okay

SEAH

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good. Bed is too springy. Too soft not suitable for back problems guest. No change of towels. Its a service apt.
Stayed 6 nights in Apr 2019