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Reviews of Aruna Hotel

4 out of 5
Aruna Hotel
Cankurtaran Mah. Ahirkapi Sok No:28, Sultanahmet, Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 149 out of 385 reviews" "
Rating 8 - Good. 106 out of 385 reviews" "
Rating 6 - Okay. 51 out of 385 reviews" "
Rating 4 - Poor. 32 out of 385 reviews" "
Rating 2 - Terrible. 47 out of 385 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Zarzhnga

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great but that's about it! The property is very old and needs a lot of repairs. The lady at reception is VERY LOUD! They don't consider the time and when people are sleeping. She would be yelling at 1am . We asked several times for our rooms tvs to be fixed but that never happened. I really wish I had read the reviews before booking. I would pay a bit more and get a better hotel.
Stayed 9 nights in Feb 2024

6/10 Okay

Prachi

Liked: Property conditions & facilities
The hotel is located in a decent neighborhood, not too far from Sultanahmet and all the tourist places. Breakfast was less than exciting and there was no room cleaning service for the 4 days I stayed. Not sure if I had to explicitly ask them for it. Overall, not bad for the price.
Stayed 4 nights in Mar 2024

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Nov 2023

8/10 Good

samer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Sep 2023
Response from ramo on 3 Feb 2024
thank you

2/10 Terrible

Asif

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel you can ever book. Please trust me and never book this hotel. This hotel stinks so bad, have mold and disgusting rooms. The restroom have the galley opening with no locks. No security at all .
Stayed 2 nights in Nov 2023

2/10 Terrible

Riyad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You will be lucky if you got hot water for a shower. No heating in dining areas. Bath tubs need replacing. Very noisy at night in reception. If you did not ask for fresh towels, they would not be changed.
Stayed 4 nights in Nov 2023

2/10 Terrible

Shazia

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hi guys, Nice hotel, Good location, near blue Mosque and lots of restaurants and shopping area. Good value for money.
Stayed 4 nights in Nov 2023

2/10 Terrible

Rehman Khalil Malik

Stayed 8 nights in Nov 2023

2/10 Terrible

Shaban

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Natalia

Travelled with group
Disliked: Cleanliness
The room was not properly cleaned
Stayed 3 nights in Oct 2023

4/10 Poor

safdar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023

2/10 Terrible

Mustapha

Travelled with family
Beware of deceitful pictures on their website!
This hotel is a complete mascarade! What you see on their website (which looks great and cozy), reality is "it is awefully filthy". The misleading 8.5 rating might have been correct when the hotel launched. Now I would not advise anyone (family, big or small) to go there. We took 2 rooms. One was assigned to us de facto and it was so bad that we decided then to go to another hotel (we had alread paid $1000). It had a terrible smell, a mix of cooking and unhealthy moisture. Unbearable! We demanded to change and we got another one and got bit by mosquitos every night, My kids got bit and kept scratching where it itched the whole day. We gave them some medicine. The shower was filthy. The picture shows an elevator. It does not function! (It was one of the criteria to select this hotel: grandma cannot take stairs.) We skipped all breakfasts because it was bare minimum, served on a plate ahead of time by someone, and in an obscure room in the open courtyard with 4 or 5 cats running all over. An unleashed black dog sits on the already dirty couches and - although harmless - scared my kids every now and then whenever popping from nowhere. The smoking area is right at the front door, thus letting all the smoke get in. We could smell tobacco smoke from the rooms on the same floor. The only positives that must be stated: a nice receptionist who apologetically changed the rooms for us twice, and the proximity to the sea shore at a walking distance from the hotel. True rating? Barely 2.
Stayed 5 nights in Sep 2023

2/10 Terrible

john

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
On arrival the rooms that we booked were not available, we were given different accommodation at nearby hotel, the accommodation was dirty, old furniture, mouldy bathroom, next day we got told we have to be moved again as the accommodation is booked, we were given another place a small apartment that was in worse condition then the first one, and we didn't have any saying on where they are moving us. we booked to rooms in Aruna hotel not moving every day in different accommodation, we chose Aruna hotel on the base of 4 stars, but our accommodation was not even 2 stars.
Stayed 5 nights in Sep 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff they were very helpful with everything including transportation, and Tours! Great location!
Stayed 10 nights in Sep 2022

2/10 Terrible

Raphael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have stayed in my entire life! Don't believe the pictures you see in the hotel listings. Those pictures must have been taken 10 years ago. The hotel is in an awful shape! The bathrooms are run-down. Showers have old mold and broken shelves. We stayed in a basement rooms with shower cabins lifted up in almost 70 centimeters from the floor and it was very difficult to get into and out of them. The bedding was awful. Some pillows had no pillow cases and had old yellow stains all over them. Some pillows were stuffed with some uneven lumps of something. When we moved in my blanket was still wet. Also my wife's blanket had some dead insects in them. The towels are so old that they had holes in them. Some towels were just torn in half to be smaller. At one point we asked a cleaning person to take out several trash bags with food in them, and that person just left them outside our room on the floor. The elevator that is prominently pictured in one of the photos does not work. The place has dogs running around in the cafeteria and at the entrance. One big not pleasantly looking dog just spreads itself on the welcome mat and sleeps and you have to make sure you don't step over it! On the positive side, the staff was friendly and was trying to help. But still the condition were horrible and we were so glad we finally checked out of that place!
Stayed 4 nights in Aug 2022

2/10 Terrible

Mubashir

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had the worst experience there, the hotel staff is not helping at all, They show their hotel 4 stars, but in reality it is not even 1 star. we had total 2 rooms 4 night booking, but after just 1 night we decided to leave this bad hotel. there are no curtains in the rooms so everyone from other building can see you. the fridge & TV not working. not recommended at all, don't trust the photos these are all lies.
Stayed 1 night in Jun 2022

2/10 Terrible

joseph

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Harris

Stayed 4 nights in May 2022

10/10 Excellent

Misbah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good bed and breakfast. close to tourist location of visit
Stayed 2 nights in Mar 2022
Response from Ramazan Sagır on 24 Apr 2022
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Ajazulhaq

Stayed 1 night in Jan 2022
Response from Ramazan Sagır on 21 Feb 2022
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Ajazulhaq

Stayed 1 night in Jan 2022
Response from Ramazan Sagır on 21 Feb 2022
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAPPINESS
Great staff, friendly and hardworking, 👌👍😁Bravo
Cat lovers welcome😁
Stayed 4 nights in Nov 2021
Response from Ramazan Sagır on 9 Dec 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Ricardo, IRVING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing Many restaurants and small markets withing 2_3 min walking.
Stayed 1 night in Nov 2021
Response from Ramazan Sagır on 16 Nov 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2021

2/10 Terrible

Vincent

Stayed 2 nights in Oct 2021
Response from Ramazan Sagır on 17 Nov 2021
Dear Aruna Guest, Thank you for taking the time to share your feedback on ARUNA HOTEL following your recent stay with us. First of all, it was a great pleasure to meet you in person before you check out today and thank you again for giving us the chance to provide explanatory information. Once again, we would like to apologize regarding this inconvenience and inform you that there was an unfortunate misunderstanding from our side regarding the internal policy. As our valuable guests are the ambassadors of this property, sharing their experiences via visuals like photography or similar communication tools are one of the most important ways of inspiring travelers. Therefore I am again happy to inform you Aruna Hotel residents are always very much welcomed to take pictures to share their experiences by taking guest privacy into consideration. As we value every single experience and opinion of our valuable guests, please rest assured that we have already taken the necessary actions for bringing policy updates & training back up. Together with my team, I will be very happy to welcome you back again soon and provide you with the finest Turkish hospitality here at ARUNA HOTEL Istanbul. Yours sincerely,

4/10 Poor

Ulas Deniz

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not recommended
One of the worst
Stayed 1 night in Sep 2021
Response from Ramazan Sagır on 28 Sept 2021
1 nigth resevatıon and booked economy room cause of what not recomended ..

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Ramazan Sagır on 24 Aug 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely

10/10 Excellent

Hamza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good and comfortable Definitely will stay next time as well. I recommend.
Stayed 3 nights in Jul 2021
Response from Ramazan Sagır on 18 Jul 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

2/10 Terrible

Volkan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

JAMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is reasonable for the amount, the staff is nice and ready to help, without any doubt the best thing about the hotel was the wonderful Lilia and the polite Ramazan
Stayed 7 nights in Jun 2021
Response from Ramazan Sagır on 14 Jul 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day

10/10 Excellent

Joy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Wonderful stay. Welcoming and homely
Stayed 7 nights in Jun 2021
Response from Ramazan Sagır on 18 Jun 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival we were greeted by Liyila and she was a true host. Always greeting with a smile and super helpful and knowledgable. The rest of the staff was amazing too. Food, place and staff were top notch and the Aruna Hotel is really close to all the major places to visit. Thank you!
Stayed 2 nights in May 2021
Response from Ramazan s. on 2 Jun 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

2/10 Terrible

Akil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good hotel at all
Bad, dirty hotel Do not recommend to anyone to book this Hotel everything is old and broken
Stayed 7 nights in May 2021
Response from RAMO on 2 Jun 2021
Akil you use the rooms bathroom and make dirty too by yourself and you take pitcures after (even we came to check you room whıle you were in room you couldnt show anythıng cause nothıng , you have to be honest Akil + CRN

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in May 2021
Response from Ramazan Sagır on 19 May 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramzan&liliya thanks for everything...
Staff was lovely specially Ramzan and Liliya nice people, I enjoyed my stay a lot would be going back again for sure...
Stayed 10 nights in Apr 2021
Response from Ramazan Sagır on 19 May 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

6/10 Okay

Asif

Stayed 11 nights in Apr 2021
Response from Ramazan Sagır on 19 May 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

8/10 Good

Muhammad Uzair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2021
Response from Ramazan Sagır on 9 May 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely

8/10 Good

Omar

Liked: Cleanliness
The room wasn't available the day we arrived, apparently a double booking. They booked us in a nearby hotel. next day only after 14h we could check in to our room. The location is very historic in the old part of the city, surrounded by old buildings of Ottoman era. The stuff were very friendly and the hotel is quite and clean.
Stayed 6 nights in Mar 2021
Response from Ramazan S. on 3 Apr 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a very lovely place , amazing decor and very friendly stuff and the location is wonderful very near to public transportation
Stayed 2 nights in Feb 2021
Response from Ramazan Sagır on 22 Mar 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

4/10 Poor

Mohammed

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2021
Response from Ramazan Sagır on 22 Mar 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel so friendly staff,,
Stayed 1 night in Feb 2021
Response from Ramazan Sagır on 18 Feb 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

2/10 Terrible

Mosaab

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Ramazan Sagır on 22 Mar 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Aruna is one of the best hotels in Istanbul. The owners are extremely friendly and social, it really feels like home :) They are very flexible and willing to help with anything related to travel. Will definitely return some time soon :)
Stayed 5 nights in Jan 2021
Response from Ramazan Sagır on 13 Feb 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 3 nights in Jan 2021
Response from Ramazan S. on 27 Jan 2021
Dear Aruna Guest, Thank you for taking the time to share your feedback on ARUNA HOTEL following your recent stay with us. First of all, it was a great pleasure to meet you in person before you check out today and thank you again for giving us the chance to provide explanatory information. Once again, we would like to apologize regarding this inconvenience and inform you that there was an unfortunate misunderstanding from our side regarding the internal policy. As our valuable guests are the ambassadors of this property, sharing their experiences via visuals like photography or similar communication tools are one of the most important ways of inspiring travelers. Therefore I am again happy to inform you Aruna Hotel residents are always very much welcomed to take pictures to share their experiences by taking guest privacy into consideration. As we value every single experience and opinion of our valuable guests, please rest assured that we have already taken the necessary actions for bringing policy updates & training back up. Together with my team, I will be very happy to welcome you back again soon and provide you with the finest Turkish hospitality here at ARUNA HOTEL Istanbul. Yours sincerely,

10/10 Excellent

Maed, Washington Dc

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello brother Ramdan this Maed and I will see you again. Everything was perfect. I would recommend it to everyone very close to historical places and shopping places. Ramdan from the reception is very helpful and you can definitely ask anything you want to ask. I'll stay again when I come back to turkey hotels here, thank you for everything.
Stayed 2 nights in Dec 2020
Response from Ramazan S. on 27 Jan 2021
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Abdullah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff
We had a lovely stay at Aruna. The staff are friendly and helpful. The location is central and handy, just a fews minutes of walking from Tram and seaside.
Stayed 6 nights in Nov 2020
Response from Ramazan Sagır on 7 Dec 2020
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

8/10 Good

M.YAMAN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Ramazan Sagır on 26 Nov 2020
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Jan Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and welcoming hotel
We really enjoyed our stay here! The staff is so friendly and welcoming. We are backpackers and have stayed at hundreds of hotels but only a few stand out because of their hospitality and this is one of them. Whatever we needed, they were always willing to help. Even helped us print some documents we needed for the airport. Great stay, we would definitely stay again!
Stayed 3 nights in Nov 2020
Response from Ramazan Sagır on 26 Nov 2020
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ramazan S. on 2 Nov 2020
Dear ARUNA Guest, Thank you very much for taking the time to share your positive and motivating feedback on following your recent visit. First of all, we were delighted to be able to host you in our legendary hotel! It was a true pleasure for us to read your thoughtful comment. As we aim to provide a truly remarkable experience for our unique guests, we are really thrilled that we were able to exceed your expectations in overall. Together with my team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the ARUNA Hotel Istanbul. We wish you a nice day. Yours sincerely,