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Reviews of The Park Chennai

5 out of 5
The Park Chennai
601 Anna Salai Road, Near US Embassy, Chennai, Tamil Nadu

Reviews

6.0
Rating 10 - Excellent. 97 out of 548 reviews" "
Rating 8 - Good. 108 out of 548 reviews" "
Rating 6 - Okay. 124 out of 548 reviews" "
Rating 4 - Poor. 107 out of 548 reviews" "
Rating 2 - Terrible. 112 out of 548 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Kapilan

Liked: Staff & service
Disliked: Property conditions & facilities
Look like not 5star,not clearing
Stayed 1 night in Apr 2024

2/10 Terrible

Atyah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has got to be one of the worst experiences of hospitality and stay I’ve EVER experienced. Let’s start with our arrival-we had called multiple times prior to arrange a hotel car come pick us up on arrival at the airport. They had us send a what’s app message saying to send our flight details, confirming all was good, saying they will have a sign with my name. We land into chennai international airport, no one is there, we are calling the hotel, they keep putting us on hold, no one has any idea what’s going on. So we end up getting a Uber at 4:30Am after waiting an hour and being bombarded at the airport by local solicitors and get to the hotel. On arrival, the staff has zero remorse on what we just went through, just shaking their head, we asked to speak to a manager and he had nothing to say, just gave us a better room and said he can give us a “discounted” rate for breakfast when breakfast was already included. We get to the room-the suite they upgraded to- there are stains on the sheet, mold in the bathroom, it’s questionable is this is even safe to breathe in. After an 18 hour flight if you think you are getting some sleep, no way, they have 3 clubs and zero sound proofing provisions, our entire room was vibrating to the bass of the music, not to mention ZERO privacy because the balcony’s all connect & there were random people looking into our room, drunk people being sloppy all through the lobby, def nothing luxury or cute about that. Look on google for full review
Stayed 2 nights in Mar 2024

2/10 Terrible

Priyadarshini

Disliked: Cleanliness, property conditions & facilities
There was some tank cleaning in the hotel, resulting in dirty water in the shower. And the hotel did not compensate or even provide another room despite requesting many times.
Stayed 1 night in Jan 2024

2/10 Terrible

Nitesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had buffet at their restaurant, the buffet spread itself was impressive, featuring a wide array of delicious options. However, the service, or rather the lack of it, marred the dining experience. Requests for basic items like naan and drinks were met with delays, taking over 20 minutes to be fulfilled, despite repeated reminders. Water service was minimal, provided just once with no follow-up for refills. Additionally, the staff seemed more interested in their conversations, often engaging in chatter amongst themselves, which contributed to a noisy environment dominated by staff voices rather than the ambient din of dining guests. This not only detracted from the dining experience but also created an annoying atmosphere, making it hard to enjoy the meal. Overall, while the food at the buffet was good, the poor service and the staff's disregard for guest experience made for an unpleasant visit. A focus on improving service standards could potentially transform this into a recommendable dining destination.

8/10 Good

Pranav

Travelled with family
Liked: Cleanliness
Rooms are outdated a bit. Also when I checked they allocated me a room that wasn’t made up. This kind of mistakes can’t be allowed for a hotel rated as 5 star. Looks staff needs training. Some staff are courteous but some of them don’t know what they are doing
Stayed 3 nights in Feb 2024

2/10 Terrible

Milinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Ranjay

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Construction, old property
Stayed 1 night in Feb 2024

6/10 Okay

Rajasekhar

Travelled with family
Disliked: Amenities, property conditions & facilities
Seems less spacious for three people.ac was not up to the mark. Didn’t like feel comfortable in bathroom shower.
Stayed 1 night in Feb 2024

2/10 Terrible

Priya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dont stay here. This is not 5 stars. More like a 2/3 star hotel. Property is outdated. Phones, tv don’t work, bathtub leaks water on the floor. Elevators are slow and unreliable. Got stuck in the elevator myself. Although the staff tries their best to be accommodating they are aware this is an outdated, old hotel that needs a lot of repair.
Stayed 4 nights in Jan 2024

6/10 Okay

Varun

Travelled with family
Liked: Cleanliness, amenities
Won’t call this a 5-star. Elevators are super slow and very limited. Breakfast buffet was average. Rooms are OK, but can we bring back privacy in bathrooms though? Why the curtain to hide shower area is outside the bathroom? Not every room has to be intended for honeymoon.
Stayed 2 nights in Feb 2024

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was disgusting with a broken toilet and water damage in the room over the walls. The towels were gray and the room had a strange damp smell.
Stayed 1 night in Jan 2024

6/10 Okay

Deepak

Travelled with family
Liked: Staff & service
The ambiance at the dining area was good. The rooms were not up to the mark for a five star hotel. We can hear people talking all night.
Stayed 1 night in Dec 2023

4/10 Poor

N

Stayed 1 night in Dec 2023

2/10 Terrible

N

Stayed 1 night in Dec 2023

10/10 Excellent

SIVAKUMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proximity to great eateries and shopping
Family had a relaxing time. The room service was pricey and breakfast option at the buffet were repetitive across the 3 breakfasts we had. Otherwise all good!
Stayed 1 night in Dec 2023
Response from Nakul on 4 Jan 2024
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

10/10 Excellent

N S Rani

Stayed 2 nights in Dec 2023
Response from Nakul on 4 Jan 2024
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

4/10 Poor

Shruti

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where very unresponsive, the property is old and dirty does not meet any standards for 5 star stay at all. The food is mediocre. I had booked this stay for my family and they had a bad experience with the stay
Stayed 2 nights in Nov 2023
Response from The Park Chennai Team on 13 Dec 2023
Dear Guest,Greetings!We are sorry to hear that we could not meet up with your expectations. We look forward to welcoming you back and ssure you of our best services.Best RegardsThe Park Chennai Team

10/10 Excellent

Gaurang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very comfirt and staff were very cooperative.
Stayed 4 nights in Nov 2023
Response from The Park Chennai Team on 13 Dec 2023
Dear Guest,Greetings!Thank you for your wonderful rating and feedback. We look forward to welcoming you back once again very soon. …Best RegardsThe Park Chennai Team

10/10 Excellent

Jasmine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to US Embassy
Stayed 1 night in Nov 2023
Response from The Park Chennai Team on 13 Dec 2023
Dear Guest,Greetings!Thank you for your rating and feedback. We look forward to welcoming you back once again very soon. …Best RegardsThe Park Chennai Team

10/10 Excellent

Sivanesan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really safe and calm
Stayed 1 night in Nov 2023
Response from The Park Chennai Team on 14 Nov 2023
Dear Guest,Thank you for your wonderful rating and appreciation. We look forward to welcoming you back once again very soon. …Best RegardsThe Park Chennai Team

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
The Pain Hotel
The Pain ! should be the name of the Hotel. Worst Service. To get non working Fridge replaced need 5 calls and > 30 mins. Room Service guy asking Cash / GPAY to settle bill on the spot. Ringing > 2200 hrs and sending Card Machine for bill payment for order placed at 1900 hrs. Absolute careless & superslow. No way near Star hotel.
Stayed 1 night in Oct 2023
Response from The Park Chennai Team on 14 Nov 2023
Dear Guest,We are sorry to hear that we could not meet up your expectations during your stay. We will certainly look into this and take necessary corrective measuresWe look forward to welcoming you back once again very soon. …Best RegardsThe Park Chennai Team

10/10 Excellent

Anu

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Park Chennai Team on 14 Nov 2023
Dear Guest,Thank you for your wonderful rating and appreciation. We look forward to welcoming you back once again very soon. …Best RegardsThe Park Chennai Team

10/10 Excellent

Raj Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it will be very attractive if you display classical photographs instead of movie phographs in entire hotel.
Stayed 2 nights in Oct 2023
Response from The Park Chennai Team on 14 Nov 2023
Dear Guest,Thank you for your wonderful rating and feedback. We look forward to welcoming you back once again very soon. …Best RegardsThe Park Chennai Team

4/10 Poor

Sai prasad

Stayed 1 night in Oct 2023
Response from The Park Chennai Team on 14 Nov 2023
Dear Guest,We are sorry to hear that we could not meet up your expectations during your stay. We look forward to welcoming you back once again very soon. …Best RegardsThe Park Chennai Team

8/10 Good

Durga Prasad Rao

Stayed 3 nights in Oct 2023
Response from The Park Chennai Team on 14 Nov 2023
Dear Guest,Thank you for your wonderful rating . We look forward to welcoming you back once again very soon. …Best RegardsThe Park Chennai Team

4/10 Poor

Thati

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nakul on 10 Oct 2023
Dear Guest, Vanakkam! We thank you for your feedback. We have made a note of The lapses faced during your stay with us and we are working on streamlining our processes to ensure an improvement We hope you will give us a chance to offer you a better experience at The Park Chennai.Warm regards,The Park Chennai

8/10 Good

Mukund

Travelled with family, Business traveller
Liked: Staff & service
Good staff
Stayed 1 night in Sep 2023
Response from Nakul on 10 Oct 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

4/10 Poor

Vishnu

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I was surprised that this was rated 5 star. The property is not managed properly. Room was not clean, had dirty stains and dust everywhere , was not ventilated at all due to which there was a weird smell. The staff were not customer friendly and sometimes didn’t even care to check.Completely disappointed.
Stayed 2 nights in Sep 2023
Response from Nakul on 19 Sept 2023
Dear Guest,Vanakkam,Thank you for taking the time to rate us on your visit to our hotel. Please accept our apologies for the inconvenience you have faced during your stay, we are very concerned that your experience at the hotel was not satisfactory. Rest assured this has been addressed with our concern management to look into the issue and takes necessary action to avoid such inconvenience. We request you to give us another opportunity to provide better experience.Warm regards,The Park Chennai

8/10 Good

Akshai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nakul on 19 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, dirty hotel with unresponsive service
Certainly not a 5 star hotel. Worthy of a 2 star hotel. Run down, horrible unresponsive service. Hope the star rating of this hotel is reviewed soon and appropriately downgraded to a likely 2 star hotel. Dirty, old toilets, super slow lifts. Prices of in room dining are that of a 5 star hotel but nothing else is.
Stayed 1 night in Sep 2023
Response from Nakul on 19 Sept 2023
Dear Guest,Vanakkam,Thank you for taking the time to rate us on your visit to our hotel. Please accept our apologies for the inconvenience you have faced during your stay, we are very concerned that your experience at the hotel was not satisfactory. Rest assured this has been addressed with our concern management to look into the issue and takes necessary action to avoid such inconvenience. We request you to give us another opportunity to provide better experience.Warm regards,The Park Chennai

10/10 Excellent

Kingslin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Sep 2023
Response from Nakul on 19 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

2/10 Terrible

Cecilia

Stayed 1 night in Sep 2023
Response from Nakul on 10 Oct 2023
Dear Guest,Vanakkam,Thank you for taking the time to rate us on your visit to our hotel. Please accept our apologies for the inconvenience you have faced during your stay, we are very concerned that your experience at the hotel was not satisfactory. Rest assured this has been addressed with our concern management to look into the issue and takes necessary action to avoid such inconvenience. We request you to give us another opportunity to provide better experience.Warm regards,The Park Chennai

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 1 night in Aug 2023
Response from Nakul on 14 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

2/10 Terrible

Shrikant Desai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a scam
Rooms were in pathetic condition. Services are not great reception folks were not attending customers. Rooftop restaurant menu sucks and staff was not willing to serve food. Over all bad experience don’t recommend
Stayed 1 night in Sep 2023
Response from Nakul on 14 Sept 2023
Dear Guest,Vanakkam,Thank you for taking the time to rate us on your visit to our hotel. Please accept our apologies for the inconvenience you have faced during your stay, we are very concerned that your experience at the hotel was not satisfactory. Rest assured this has been addressed with our concern management to look into the issue and takes necessary action to avoid such inconvenience. We request you to give us another opportunity to provide better experience.Warm regards,The Park Chennai

8/10 Good

HARINDRAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to mention at present
Stayed 3 nights in Sep 2023
Response from Nakul on 14 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

8/10 Good

Satyapal

Stayed 1 night in Sep 2023
Response from Nakul on 14 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

10/10 Excellent

HARINDRAN

Business traveller
Liked: Amenities
Good ambience, neat, cleaning staff and all other staff members are very good mannered. Front desk staff are well mannered and cooperative.
Stayed 2 nights in Sep 2023
Response from Nakul on 14 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

10/10 Excellent

Ashok Kumar, Redmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had pleasure working with Sayanth and he was really helpful!
Stayed 7 nights in Aug 2023
Response from Nakul on 4 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

10/10 Excellent

Srihari

Stayed 2 nights in Aug 2023
Response from Nakul on 10 Oct 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

10/10 Excellent

Theertha

Stayed 1 night in Aug 2023
Response from Nakul on 4 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

6/10 Okay

Einstein

Liked: Cleanliness
Disliked: Staff & service
Staff Services could’ve been better, check in time took longer than expected. Also don’t expect a warm welcome, you would just queue up to check in during busy times. There is also some wait time to get hot water on the tap, wasn’t expecting that.
Stayed 1 night in Sep 2023
Response from Nakul on 4 Sept 2023
Dear Guest, Vanakkam! Thank you so much for choosing The Park Hotel, Chennai At the outset, please accept our most sincere apologies for the issues you faced during your stay with us. We have noted your concern, and ensure better service in future.Please give us an opportunity to provide better experience.RegardsThe Park Hotel

10/10 Excellent

Siddhartha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service with a smile!
Stayed 3 nights in Aug 2023
Response from Nakul on 4 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

8/10 Good

Rahul

Stayed 2 nights in Aug 2023
Response from Nakul on 21 Sept 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

8/10 Good

DEEPAK

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager - Rooms THE Park Chennai on 2 Sept 2023
Dear Guest,Thank you for choosing The Park Chennai.We are delighted that you had a wonderful experience with us and will share your appreciation of the hospitality and service with our teams . They will be thrilled to learn that they have made a difference.We value your recommendation and look forward to welcome you back at The Park Chennai. Please do contact us at tpch@theparkhotels.com if we can be of any assistance.Best Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not great.
Could be better. Hotel is old and dated.
Stayed 2 nights in Aug 2023
Response from Nakul on 31 Aug 2023
Dear Guest, Vanakkam! We thank you for your feedback. We have made a note of The lapses faced during your stay with us and we are working on streamlining our processes to ensure an improvement in this area. We hope you will give us a chance to offer you a better experience at The Park Chennai.Warm regards,The Park Chennai

6/10 Okay

santhosh

Travelled with family, Travelled with partner
Not as expected
Stayed 1 night in Aug 2023
Response from Nakul on 31 Aug 2023
Dear Guest, Vanakkam! We thank you for your feedback. We have made a note of The lapses faced during your stay with us and we are working on streamlining our processes to ensure an improvement in this area. We hope you will give us a chance to offer you a better experience at The Park Chennai.Warm regards,The Park Chennai

8/10 Good

Balaka

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel staff were extremely helpful and their service was excellent. The hotel was good though their system and some amenities can be improved considering it is a 5 star hotel
Stayed 1 night in Aug 2023
Response from Nakul on 31 Aug 2023
Dear Guest,Thank you so much for choosing The Park Hotel, Chennai As a valued guest, we appreciate your inputs and are delighted to hear that you had a great stay. We truly enjoyed serving you with the best of our spirit.We value your patronage and eagerly await the opportunity of welcoming you back soon.RegardsThe Park Hotel

8/10 Good

Dr Anuradha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near the US consulate. The staff were courteous and efficient.
Stayed 2 nights in Aug 2023
Response from Nakul on 16 Aug 2023
Dear Guest, Vanakkam! Thank you so much for choosing The Park Hotel, Chennai !Thank you for taking the time to share your positive review with us we really appreciate, we greatly value and appreciate your feedback, we are looking forward to welcome you back soon.Best Regards,The Park Chennai

2/10 Terrible

Maheshwaran, Austin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was quite old and beds are too small for large 6 feet plus size person
Stayed 2 nights in Aug 2023
Response from The Park Chennai on 7 Aug 2023
Dear Mr. Maheshwaran, Greetings from The Park Chennai!Thank you sharing the feedback. We will certainly look into this and take appropriate corrective measures.We look forward to your continued support and patronage.Thanking youWarm RegardsTHE Park Chennai

2/10 Terrible

Jayanth

Business traveller
Disliked: Property conditions & facilities
The worst hotel I've ever stayed at.The hotel's upkeep is deplorable.
Stayed 1 night in Jul 2023
Response from Nakul on 26 Jul 2023
Dear Guest,Vanakkam,Thank you for taking the time to rate us on your visit to our hotel. Please accept our apologies for the inconvenience you have faced during your stay, we are very concerned that your experience at the hotel was not satisfactory. Rest assured this has been addressed with our concern management to look into the issue and takes necessary action to avoid such inconvenience. We request you to give us another opportunity to provide better experience.Warm regards,The Park Chennai