Jubilee Square St Georges Street, Simon's Town, Cape Town, Western Cape
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Roshana the lady at reception was friendly and accommodating. I turned up at 11pm steaming and was offered sherry which helped me sleep! She was so nice and made the stay all that more special. Special compliments to her. Peter
Great hotel with superb staff!
Unfortunately the water supply was lost during the last two days of our stay. No showers or toilets working - the staff did all they could to help.
Perfectly located with a well trained staff. Nice welcome in this quiet hotel. I recommand.
Eric
Stayed 2 nights in Nov 2023
8/10 Good
Mona
19 Oct 2023
Liked: Cleanliness, staff & service
The night manager who checked us in was very helpful, courteous, and friendly.
The room was clean but smelled too much of cleaning fluids.
Beautiful views.
Absolutely stunning view of the harbor! The staff is incredible from reception to housekeeping. Our room was ready early and they were so kind and helpful. The hotel is located just above what Sauvers, which became our favorite restaurant from the first night. Definitely recommend the boat company whale tour if you have a chance. Just across the street at cafe Pescado we had one of the best burgers (house made patties). We will definitely recommend to anyone and look forward to coming back.
The hotel itself is ideally located and the staff are super helpful and can’t do enough for you. What let’s it down is the state of disrepair, particularly the fact that the key card machine is broken so every time you want to access your room a member of staff has to let you in.
Work
Stayed 7 nights in May 2023
10/10 Excellent
Frances
17 May 2023
Liked: Cleanliness, staff & service, room comfort
Good value for money
Perfect location, central, easy walking with restaurants nearby. View was spectacular. Wonderful helpful and friendly staff. Definitely worth a visit.
Had a lovely one night stay at Simon's Town Quayside Hotel. The hotel is very conveniently located near the dock where all tours leave from - kayaking, shark diving, etc. - as well as several restaurants. Staff was friendly upon arrival and room was comfortable with a view of the harbor.
I would say it was pleasant but not exceptional again a stop over.
Jan
Stayed 1 night in Jan 2023
Response from GM on 17 Feb 2023
Thank you for completing a post stay review. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon.
Loved our stay here. From the moment we arrived we were welcomed by the two lovely ladies on reception.
The room was modern and ours had a balcony with great views over the ocean.
It's located right in the centre of Simon's Town with lots of restaurants and cafes very close.
A 5 minute drive to Boulders beach where you can see all the penguins. Definitely recommend and pay the little extra for the balcony room.
Verified traveller
Stayed 2 nights in Feb 2023
Response from GM on 17 Feb 2023
Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you again!
From the minute we arrived we were greeted by wonderful staff. Their friendly professional attitude was just delightful. The room we had was with a balcony and couldn’t be better. Views to love. I really can’t rate this place higher and 80% was due to perfect staff. Thank you, we will return.
Patricia
Stayed 4 nights in Jan 2023
Response from General Manager on 25 Jan 2023
Thank you for taking the time to post a review and write down your additional positive feedback after your recent stay with usI am delighted to hear that the STAFF were so friendly and efficient. Your commendations of are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you again soon. With Kind RegardsTamaryn du Toit
Had a fantastic time. Load shedding caused some issues but we were prewarned
Dae
Stayed 1 night in Jan 2023
Response from General Manager on 25 Jan 2023
Thank you for taking the time to post a review and write down your additional positive feedback after your recent stay with usGUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you again soon. With Kind RegardsTamaryn du Toit
6/10 Okay
Francois
Travelled with family
15 Jan 2023
Liked: Cleanliness, staff & service
The view is incredible. The staff so wonderful and on top of everything. The lovation is incredible. The furniture in the room was old and worn. The bed was quite hard. There was no hot water pressure in the shower on our floor (3).
Francois
Response from General Manager on 25 Jan 2023
Thank you for taking the time to post a review and write down your additional positive feedback after your recent stay with usI am delighted to hear that the STAFF were so friendly and efficient. Your commendations of are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you again soon.With Kind RegardsTamaryn du Toit
Loved the view from our bedroom.Breakfast was amazing!
Caren
Response from General Manager on 25 Jan 2023
Thank you for taking the time to post a review and write down your additional positive feedback after your recent stay with usGUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you again soon. With Kind RegardsTamaryn du Toit
Loved our stay! The room was nice and the view was very lovely of the harbor! The staff was incredibly accommodating and fun to interact with! Even gave us special honeymoon bottle of wine and treats! We did see a baboon on the deck which was an added bonus! :) highly recommend!
Steph
Stayed 2 nights in Nov 2022
Response from General Manager on 25 Jan 2023
Thank you for taking the time to post a review and write down your additional positive feedback after your recent stay with usWe arranged the baboon as a special treat for you :-)GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you again soon. With Kind RegardsTamaryn du Toit
Would stay again, but longer
Staff
Balcony
View
View from bed is nice when chilly out
TV
Room, outstanding
Bath
Mini fridge
Location for restaurants, shops, ATM
Bed
Will hold luggage before check in
-
A bit of noise at night, people, cars
Rolling black outs, but not a big deal
Difficult to control water temperature in shower
John
Stayed 2 nights in Sep 2022
Response from General Manager on 12 Oct 2022
Thank you for taking the time to post a review after your most recent stay.We do hope to have you back again- for longer period :-)With Kind Regards
Very nice place, excellently located for all Simon's Town's attractions. The harbour is a stunning view. The beds are very comfortable and the room nicely appointed. Highly recommend. There are plenty of restaurants nearby serving all day and the hotel is about a 10 minute walk to Boulder's Beach for the penguins
Tara
Stayed 5 nights in Aug 2022
Response from General Manager on 5 Sept 2022
Thank you for the wonderful review, we are simply delighted to hear that you had such a fabulous time with us.We do look forward to hosting you again in the future.Best RegardsSTQH Management
6/10 Okay
Harald
29 Jun 2022
Harald
Stayed 1 night in Jun 2022
Response from General Manager on 13 Jul 2022
Thank you for your valued review and feedback.
Best Regards
Tamaryn du Toit
Thank you for the great review, we are delighted you had such a fabulous stay.
Best Regards
Tamaryn du Toit
10/10 Excellent
Carl
22 Apr 2022
Carl
Stayed 2 nights in Apr 2022
Response from GM on 6 Jun 2022
Thank you for the review, we are delighted to know that you had such a fabulous stay with us.
We do hope to be able to welcome you back to the hotel in the future.
With Kind Regards
Tamaryn du Toit
General Manager
We had a nice stay at aha Simon's Town. The rooms were clean and had the usual toiletries and water you would expect, and the breakfast downstairs was good.
The only issue about our stay was we booked a double room via Hotels.com (selecting either double or 2 x single beds at checkout) which was just a preference. When we arrived, there were only twin rooms available.
To add more confusion, the hotel's own literature in the room says that all rooms have kingsize beds?
More clarification needed over beds and just to make aware you may get twin beds when booking double.
Leanne
Stayed 2 nights in Jan 2020
Response from ShavonneC on 29 Jan 2020
Dear Leanne,
Thank you for taking the time to rate and review your recent stay at aha Simon's Town Quayside Hotel.
Please accept my sincere apologies for the oversight around your bed configuration and request. This is not the experience we wish to leave our guests.
We do offer some rooms with twin beds as we found this to be a huge market.
I have addressed your feedback with the reservations team to ensure all requests are acknowledged to ensure 100% guest satisfaction!
I have noted your bed preference to your guest profile and will ensure your request is acknowledged should you return for another visit.
With kind regards,
Shavonne Coetzer
General Manager
aha Simon's Town Quayside Hotel
Dear Ramin,
Thank you for taking the time to rate your stay at aha Simon's Town Quayside Hotel.
We appreciate your 8 out of 10 score.
I hope we will have the pleasure of welcoming you back again soon.
With kind regards,
Shavonne Coetzer
General Manager
aha Simon's Town Quayside Hotel
Waterfront location with beautiful view at the heart of town. Breakfast was perfect (made hot upon order).
Verified traveller
Stayed 1 night in Dec 2019
Response from Shavonnec on 29 Jan 2020
Dear Anonymous,
Thank you for taking the time to review your stay at aha Simon's Town Quayside Hotel and provide your feedback.
I am delighted our views and location met and exceeded your expectations. The breakfast offering is indeed perfect, offering guests a really nice variety.
I do hope you will have another opportunity to return and enjoy aha Simon's Town Quayside Hotel again.
With kind regards,
Shavonne Coetzer
General Manager
aha Simon's Town Quayside Hotel
6/10 Okay
Meagan, Thorndale, Ontario
Travelled with family
26 Dec 2019
Liked: Staff & service
This place was nice but shows much nicer in photos. We were somewhat disappointed when we arrived as it was pretty old/dingey. Our mountain view room had all old windows that rattled so loudly all night, and the a/c unit is way too small for the room. The people were lovely though and it's a great location.
Meagan
Stayed 2 nights in Dec 2019
Response from Shavonne Coetzer on 27 Dec 2019
Dear Meagan,
Thank you for taking the time to review your experience at aha Simon's Town Quayside Hotel.
I am so sorry to read that the pictures did not match your expectation and we will review the images for our Mountain Facing Rooms.
Due to the historical nature of the building, we unfortunately cannot change the window frames on our Mountain Facing Rooms; however our Sea Facing Rooms offers a more modern Juliette doorway, and if you are looking for something more modern, this is the room option we would recommend.
I do hope you will have another opportunity to return and experience the rooms facing the sea.
With kind regards,
Shavonne Coetzer
General Manager
aha Simon's Town Quayside Hotel
This hotel is in a charming and beautiful spot near the penguin colony at Boulders Beach. Our room overlooked the harbor and was comfortable and clean. Very nice place to stay.
Verified traveller
Stayed 1 night in Dec 2019
Response from Shavonne Coetzer on 27 Dec 2019
Dear Anonymous,
Thank you for taking the time to review your experience at aha Simon's Town Quayside Hotel and provide us with your feedback.
I am delighted to receive your 5 out of 5 score and have commended the TEAM for making your stay with us a memorable experience.
I trust you will have another opportunity to return soon.
With kind regards,
Shavonne Coetzer
General Manager
aha Simon's Town Quayside Hotel
Hotel is in a fantastic location, beautiful views and the room is great. If there was an elevator it would be absolutely perfect.
Sarah
Stayed 2 nights in Dec 2019
Response from ShavonneCoetzer on 18 Dec 2019
Dear Sarah,
Thank you for your 5 out of 5 rating and review following your recent stay at aha Simon's Town Quayside Hotel.
An elevator would be perfect; however due to the age of the building, it has been difficult to have this approved through the historical council.
Our TEAM at the desk are however available 24 hours to offer assistance with luggage.
I do hope you will have another opportunity to travel again and return for another amazing stay.
With kind regards,
Shavonne Coetzer
General Manager
aha Simon's Town Quayside Hotel
the room is pretty decent with a fantastic Harbour and sea view. reception is very friendly, breakfast is awesome, a very convenient place that near to the Boulder’s beach. Very value for money.
Chew
Stayed 1 night in Dec 2019
Response from ShavonneCoetzer on 18 Dec 2019
Dear Chew,
Thank you for your 10 out of 10 rating and review following your recent stay at aha Simon's Town Quayside Hotel.
Our Sea Facing Rooms do offer the most amazing views over the False Bay Marina!
I have commended the TEAM for looking after you so well during your stay and trust we will have another opportunity to welcome you back again.
With kind regards,
Shavonne Coetzer
General Manager
aha Simon's Town Quayside Hotel
Fantastic hotel and staff in a very quaint seaside village.
The breakfast at the hotel restaurant Savoir was also excellent. I highly recommend this property if visiting the Cape of Good Hope area.
BrianT
Stayed 1 night in Nov 2019
Response from ShavonneC on 13 Nov 2019
Dear BrianT,
Thank you for taking the time to review your recent stay at aha Simonstown Quayside Hotel.
I am delighted to read your experience met and exceeded your expectations and thank you for your high recommendation.
I trust you will have another opportunity to visit Simon's Town again and choose aha Simonstown Quayside Hotel for your return visit.
With kind regards,
Shavonne Coetzer
General Manager
I have a sometimes unfortunate habit of just searching for major chains when I'm looking for hotels. Having strayed from this on occasions I have found some outstanding places on my travels particularly the Pavilion in Cambodia and Bodhi Serene in Chiang Mai. Now adding this place to my list. Friendly and helpful staff, beautiful rooms overlooking the quay side. Fabulous views, Rooms are well equipped with some nice extras, clean and comfortable
PHIL
Stayed 1 night in Sep 2019
Response from Shavonne Coetzer on 7 Oct 2019
Dear Phil,
Thank you for taking the time to provide us with your feedback following your recent stay at aha Simonstown Quayside Hotel.
I am delighted to make your list of favourite hotels across the globe and have commended the TEAM for another job well done!
We do look forward to your next visit and trust we will not have to wait too long.
With kind regards,
Shavonne Coetzer
General Manager
Great stay. Easy location to travel from for local touring.
Beautiful area with nice restaurants on lower level waterfront.
DONALD
Stayed 1 night in Sep 2019
Response from Shavonne Coetzer on 7 Oct 2019
Dear Donald,
I am delighted your stay at aha Simonstown Quayside Hotel was very nice and met your expectations.
We hope you will have another opportunity to visit us again when you are next in Simonstown.
With kind regards,
Shavonne Coetzer
General Manager
Dear Anonymous,
Thank you for your 4 out of 5 rating following your stay at aha Simonstown Quayside Hotel.
We hope we will have the opportunity to welcome you back soon.
With kind regards,
Shavonne Coetzer
General Manager
Dear Anonymous,
Thank you for your 10 out of 10 rating of your experience at aha Simonstown Quayside Hotel.
We look forward to making more memories when you are next in Simon's Town.
With kind regards,
Shavonne Coetzer
General Manager
10/10 Excellent
Jordan
Business traveller, Travelled with family, Travelled with group
The hotel was very clean and the room was plenty big and updated. The location can’t be beat, right on the water and short walking distance from anywhere in town. The breakfast was included, delicious and was provided by the restaurant below. The staff were all very friendly and willing to go above and beyond. I would absolutely stay there again and would recommend it to others.
Jordan
Stayed 1 night in Aug 2019
Response from Shavonne Coetzer on 6 Sept 2019
Dear Jordan,
Thank you for your amazing review following your recent stay at aha Simonstown Quayside Hotel.
I am delighted to read we exceeded your expectations. I have commended the TEAM for their continued friendliness and for going the extra mile during your stay.
We do look forward to your return and thank you for your recommendation.
With kind regards,
Shavonne Coetzer
General Manager
aha Simonstown Quayside Hotel
Absolutely loving the entire experience. Everything is super clean and hygienic, the staff are lovely, the room is stunning and spacious with an excellent view. I would definitely recommend Aha Simon's Town Quayside Hotel and I look forward to my next visit.
Verified traveller
Stayed 1 night in Aug 2019
Response from Shavonne Coetzer on 6 Sept 2019
Dear Anonymous,
Thank you for your positive review following your stay at aha Simonstown Quayside Hotel.
I have congratulated the TEAM on receiving your 5 out of 5 review and thanked them for their continued hospitality to our guests.
Thank you for your recommendation and we welcome your next visit.
With kind regards,
Shavonne Coetzer
General Manager
aha Simonstown Quayside Hotel
Arrived on a sunny winter day and we were able to enjoy our deck for a picnic lunch overlooking the harbor.
Enjoyed the sun rises too.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Shavonne Coetzer on 6 Sept 2019
Dear Anonymous,
I am delighted to read your review following your visit in July. I am thrilled to see that you were also lucky with our winter weather and able to enjoy your balcony picnic and sunrises - which can be spectacular!
I do hope you will have another opportunity to travel to aha Simonstown Quayside Hotel again and choose to spend some more memorable moments with us.
With kind regards,
Shavonne Coetzer
General Manager
aha Simonstown Quayside Hotel
Beautiful hotel, centrally located. Excellent service. A truly 4* plus hotel.
Zanele
Stayed 1 night in Jun 2019
Response from Shavonne Coetzer on 12 Jun 2019
Dear Zanele,
Thank you for your top score review following your stay at aha Simonstown Quayside Hotel.
We value your feedback and proud to offer the excellent service to our clients.
We trust you will have another opportunity to experience our hospitality.
With kind regards,
Shavonne Coetzer
General Manager
The Hotel is right on the water at the marina. The views of the boats coming and going were fantastic. The morning breakfast was fabulous with a cook ready to make omelets and more! There are shops and restaurants on either side and across the street. It has a very relaxed atmosphere and we had a very safe and restful stay. We would definitely recommend it!
AbbeyDale
Stayed 4 nights in Mar 2017
Response from Shavonne Coetzer on 7 May 2019
Dear AbbeyDale,
Thank you for your recommendation following your recent stay at aha Simonstown Quayside Hotel.
I have commended the team for another amazing job.
We would welcome another opportunity to accommodate you when you are next in Simonstown.
With kind regards,
Dear Anonymous,
Thank you for taking the time to score the hotel following your recent stay with us.
We appreciate your feedback and look forward to welcoming you back to aha Simonstown Quayside Hotel.
With kind regards,
It was a a wonderful stay. The staff were friendly and was a pleasure to stay there without any problems. A wonderful quiet surrounding right by the sea. The breakfast at the Saveur Restaurant was outstanding.
Gary
Stayed 2 nights in Apr 2019
Response from Rooms Division Manager on 11 Apr 2019
Good Day,
Thank you for posting your review after your recent stay with us. We are delighted to hear that you enjoyed your stay with us and found the staff so friendly.
We do hope to be able to welcome you back to the hotel in the future.
Kindest Regards
Location was good. Lovely room. Attractive room excellent shower.. Hard pillows. Walking distance to Boulders Beach and penguins.
Verified traveller
Stayed 1 night in Feb 2019
Response from Rooms Division Manager on 5 Mar 2019
Good Day,
Thank you for taking the time to post your review after your recent stay at the hotel.
We are glad to hear that you enjoyed your stay at the hotel and found the location so convenient.
We do hope to have the opportunity to welcome you back to the hotel in the future.
Kindest regards