Exterior
Check availability

Reviews of Protea Hotel by Marriott Cape Town Sea Point

3 out of 5
Protea Hotel by Marriott Cape Town Sea Point
Arthur's Road, Cape Town, Western Cape

Reviews

7.8

Good

Rating 10 - Excellent. 83 out of 235 reviews" "
Rating 8 - Good. 83 out of 235 reviews" "
Rating 6 - Okay. 38 out of 235 reviews" "
Rating 4 - Poor. 22 out of 235 reviews" "
Rating 2 - Terrible. 9 out of 235 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Amenities
Staff all very helpful and friendly, remembering breakfast tea preferences without being asked. Lots of advice from front of house and doormen about various places of interest. Room clean, set up as single beds as I was lone traveller, but happy to make it into double as my preference. Bathroom clean, fresh towels every day, could improve shower curtain though to glass side instead. (My only complaint) again personal preference. Two minutes to sea front. Restaurant attached very cheerful, staff singing Happy Birthday to guests and occasional burst of line dancing, all good family friendly fun. I would certainly recommend and return.
Stayed 8 nights in Mar 2024
Response from PH Seapoint Management Team on 26 Mar 2024
Dear Susan, Thank you for your glowing review! We're thrilled to hear that our staff went above and beyond to ensure you had a pleasant stay, from remembering your breakfast tea preferences to providing helpful advice about local attractions. Your feedback about the shower curtain is duly noted, and we'll certainly look into improving that aspect. We're delighted you enjoyed the cheerful atmosphere in our attached restaurant – birthdays are always special occasions, and we're glad we could make them memorable. It's fantastic to know you'd recommend us and consider returning. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Feb 2024

6/10 Okay

Amanuel

Travelled with family and small children
Disliked: Amenities
We recently stayed at this hotel, and we had a mix feeling. On the positive side, the staff and service during breakfast were outstanding. We enjoyed the food and the friendly people working in the kitchen and serving, the likes of Pearl, Maureen, Sami, Kua.. (I forget her full name, but she works in the kitchen). However, on the downside, I must express our disappointment with the room service. Throughout my stay, I consistently encountered issues such as missing towels, shompoo, water bottle... etc. Regrettably, I found myself having to contact the reception almost every day to request room service. I had hoped that these concerns would be resolved promptly after my initial call, but unfortunately, this was not the case. Additionally, I expressed a desire to change room due to my dissatisfaction with the location, but this request was not fulfilled. The high hotel room fee does not align with the level of service provided. While there were positive aspects, the recurring issues with room service and the unmet room change request left a lasting negative impression on my stay.
Stayed 10 nights in Dec 2023
Response from PH Seapoint Management Team on 16 Jan 2024
Dear Amanuel, Thank you for taking the time to write about your recent stay with us. Our Operations Manager will be in direct contact with you to address your concerns raised. Kind Regards, PH Seapoint Management Team

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel that shines like a great diamond
This is a highly polished hotel set in a safe area of Cape Town. The staff do glisten in any light. Without exception they are all friendly and attentive - I know because I saw them interacting with other guests and we all experienced their polished service standards. They are well motivated and it shows. Be there to know that each feels part of the team striving to deliver a warm and friendly experience for their guests.
Stayed 5 nights in Nov 2023
Response from Caylene Davies on 18 Dec 2023
Dear Stephen, Thank you for your great review! It is always encouraging to hear positive feedback. Thank you for recognizing our associates - we will definitely share this with the rest of the team as a way of celebrating the great guest experiences delivered. Once again, we appreciate you taking the time to share your feedback.We look forward to welcoming you again soon!Sincerely,Hotel Management

10/10 Excellent

helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good - excellent staff
Stayed 1 night in Nov 2023
Response from Caylene Davies on 18 Dec 2023
Dear Helen, Thank you for an awesome review!We look forward to welcoming you back soon!Kind Regards, Hotel Management

2/10 Terrible

Tolulope

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn’t stay there
I couldn’t stay at the property because it was worse.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was our shower drain randomly gurgled loudly. Everything else was spectacular
Stayed 4 nights in Nov 2023

8/10 Good

Aleksandr

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and spacious. Staff friendly helpful.
Stayed 1 night in Sep 2023

8/10 Good

Umaru, Teaneck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. Staff was very considerate and helpful! The doorman Joel was always looking out for me since I was a single traveler and gave me guidance. Definitely Would stay again.
Stayed 3 nights in Sep 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Donna L

Travelled with partner
Liked: Cleanliness
After flying for 21 hours we were told the hotel was overbooked and we didn't have a room. Say what??? We had made our reservation 8 plus months in advance, so hard to understand. The good news is we were booked at a sister property, Fire & Ice. Not as nice a location, but we made it work. Lost of day of sightseeing due to having to transfer back to original property. The Front Desk was excellent at arranging our transportation to new property and back again, but change of hotel added unwanted stress to our vacation. The property is older and housekeeping was a little slow in cleaning room. Didn't show up at all on day 1. We had to dump our trash ourselves. The location is excellent, close to 2 grocery stores: Pick N Pay and Checkers. Pick N Pay better value for the money. 1 block from Hop On Hop Off bus stop. Liquor store 1 block away. Several restaurants nearby. 1 block from the beach. Overall, good value for price, but don't expect a fancy room because it is definitely dated.
Stayed 1 night in May 2023

4/10 Poor

Ronnie and jenny

Disliked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
An excellent stay with good food and extremely helpful members of staff, always welcoming and happy to help.
Stayed 3 nights in Jan 2023

10/10 Excellent

Randle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2022

10/10 Excellent

Adina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Adina

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Seung You

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent to us

8/10 Good

Maria

Stayed 4 nights in Sep 2022

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

6/10 Okay

Kenneth

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We've stayed at this property several times in the past 10 years, the STAFF and the SERVICE are EXCELLENT! The hotel though is in disrepair and desperately needs a facelift, and appears to be having one (but they had the same signs up in 2019) and it's gotten ridiculous noisy outside the windows on the street side.
Stayed 4 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phone did NOT work during the entire stay. Their notice said they would fix it the same day. They did not. I was disappointed
Stayed 7 nights in Apr 2022
Response from guestrelations on 10 Jun 2022
Dear valued guest, Thank you for taking the time to share your feedback with us. We do sincerely apologies for the inconvenience during your stay, and we are pleased to advise that all technical issues regarding the telephone liens has been rectified. We hope to welcome you back soonest. Kind regards

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

4/10 Poor

Kenneth

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Gideon Claassen went beyond. Excellent service. He was helpful and made my stay enjoyable. Would recommend Protea Hotel Sea Point, Cape Town.
Stayed 6 nights in Feb 2022

10/10 Excellent

Fabrice

Stayed 4 nights in Jan 2022

10/10 Excellent

DR VG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

JR

Stayed 5 nights in Nov 2021

10/10 Excellent

THOKO Esther Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was for my mom she enjoyed herself.
Stayed 2 nights in Dec 2021

8/10 Good

Stan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was good
Stayed 1 night in Sep 2021

8/10 Good

Natanya

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Lovely place that needs more TLC
Our stay was very pleasant and place is very central to all amenities. I do believe that the room should have been vacuumed daily and that all surfaces wiped, especially during this COVID pandemic.
Stayed 8 nights in Dec 2020

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the Protea Sea Point. The only issue was the sliding door onto our balcony which needed maintenance as it was very difficult to open. Overall the stay was very nice.
Stayed 4 nights in Dec 2020

6/10 Okay

Sean

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended.
Overall the property is tired and the service is mediocre at best. I’m sure you could find better,
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Didn't think paying hotel guests should pay for parking!
Stayed 3 nights in Dec 2020

6/10 Okay

Hilton

Stayed 1 night in Nov 2020

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff are amazing at the hotel. Very helpful, generous in giving direction and going out of their way to make our travels easier with our 2 year old. The shower had an issue with the drain, which did take some time to resolve. Hopefully it is resolved for our next stay. We will be back. Great location BTW. Thanks, du Preez Family
Stayed 3 nights in Feb 2020

10/10 Excellent

LeeAnn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

HMaxwell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hotel in a great location. I only had one issue with the window shade not closing properly allowing a lot of light to pass through in the AM. I also believe breakfast should have been included. Otherwise the hotel was fine.
Stayed 3 nights in Jan 2020
Response from Chesna Mannel on 29 Jan 2020
Dear Maxwell We are delighted to have been your chosen hotel during your recent stay in Cape Town. Thank you for your feedback and bringing to our attention the issue you experienced the window shade. We sincerely apologise for the inconvenience caused. I have shared your feedback with the appropiate hotel team to ensure the necessary guidelines are put in place to prevent these issues from occuring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cape Town.

8/10 Good

Merle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for Seapoint
Nice hotel in a good area. Have stayed in better ,but this was good value for money, with good eating facilities nearby. The bar near reception could have been better, limited with drinks and service.
Stayed 8 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2019

10/10 Excellent

Eliyahu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!!
Stayed 1 night in Dec 2019
Response from Chesna Mannel on 31 Dec 2019
Dear Eliyahu Thank you for the 10/10 rating. We really value your feedback and we are delighted to know that you had a great stay with us. We hope to welcome you back in the near future. Wishing you a Happy New Year!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The room was terrible the toilet had a bad smell, the blinds were broken, the light never worked
Stayed 1 night in Dec 2019

10/10 Excellent

ivor, toledo ohio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, manager and staff helpful, friendly, i am a return visitor and have stayed there many times, reasonable price
Stayed 15 nights in Dec 2019
Response from Chesna Mannel on 24 Dec 2019
Dear Ivor Thank you for taking the time to reveiw our hotel and for the 5 star rating. We are pleased to hear that you enjoyed your stay with us. Thank you for being a loyal guest. We hope to welcome you back again in the near future! Kind regards Protea Hotel by Marriott Sea Point and TEAM

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 15 nights in Sep 2019

4/10 Poor

Cheryl

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed Guest
It was the smallest room ever, My husband and I was so On top of one another no space , The whole stay was just so Uncomfortable , I did try other Protea hotels , But the sea Point one was the worst experience , I wouldn't recommend anybody to try that one . The room service( no ways) No fridge , no Microwave.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and i enjoy my stay hoping to be back soon
Stayed 1 night in Aug 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enloyable stay. Thank you
Stayed 4 nights in Jul 2019