Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Grande Kloof Boutique Hotel

3.5 out of 5
Grande Kloof Boutique Hotel
69 Kloof Road, Fresnaye, Cape Town, Western Cape

Reviews

8.0

Very good

Rating 10 - Excellent. 37 out of 79 reviews" "
Rating 8 - Good. 20 out of 79 reviews" "
Rating 6 - Okay. 11 out of 79 reviews" "
Rating 4 - Poor. 5 out of 79 reviews" "
Rating 2 - Terrible. 6 out of 79 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Van

Disliked: Staff & service
Hotel cancelled upon my arrival without notice. Issue was between Hotels.com/Expedia and the nightly fare difference, though as the customer I was left with a cancelled reservation even after fully paying for it. Rather stressful experience to find alternative accommodation at the very last minute.
Stayed 8 nights in Nov 2023

2/10 Terrible

Bilal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Management on 28 Apr 2020
Good day Please note that your reservation was made on the same date as your stay date. Your cancellation was made 4 days later on the 30th of March. The lockdown was enforced on the 26 March. As such we only got confirmation then on the exact details on how trade could take place and as such resulted in no trade allowed. We do apologize the inconvenience this have caused you to have unfortunately it was out of our control due to regulations. We will be happy to host you in the future when operations can return to normal. Kind Regards Management

6/10 Okay

Derek

Liked: Cleanliness, staff & service, room comfort
Quiet, Comfortable Stay
It was a reasonably priced, clean and comfortable stay. However, if you are looking for a place with atmosphere and to socialize with other travelers, it left much to be desired. Megan, the bartender, was very welcoming, hospitable and accommodating. She ensured that I had a great night that would have otherwise been a rather dull last evening in Cape Town. Keep her around!
Stayed 1 night in Mar 2020
Response from Grande Kloofe Boutique Hotel on 21 Mar 2020
Dear Derek Thank you for your very kind Review. We are happy to hear that you enjoyed your stay with us. Regarding the atmosphere, we are busy with new ideas to create a much more open vibe atmosphere. We look forward to you returning soon.

4/10 Poor

Vincent

Business traveller
Disliked: Staff & service, room comfort
Stayed 3 nights in Feb 2020
Response from Management on 19 Mar 2020
Good day Vincent We do apologize that you did not enjoy your stay with us. Please note that the Hotel is now under new management and we are hard at work to improve hotel operations and cleanliness.

2/10 Terrible

michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Misled. This is not a hotel its a hostel
The booking was misleading. It said it was a hotel. It was a hostel. It was noicey and uncomfortable
Stayed 1 night in Dec 2019
Response from Zie on 18 Jan 2020
Hey Micheal, thanks for your review. I'm sorry to hear you had a bad night's sleep because of the noise from other guests. I wish you would have addressed this with us as we do offer free earplugs at the front desk which could have helped. Hope your stay in Cape Town was otherwise enjoyable and hope to see you back some day.We do take all feedback seriously, and sincerely regret that we did not meet your expectations.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Gideon on 7 Oct 2019
Good day, I trust that you had a good stay & looking forward to welcoming you back at the hotel.

10/10 Excellent

osman, mitchelsplain

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service and room sizes are good and well maintained.
Stayed 1 night in Sep 2019
Response from Gideon on 29 Sept 2019
Good day, Thank you for your review & the positive message. Looking forward to welcoming you back in the near future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Spectacular Views
We had the pleasure of enjoying 4 nights at this beautiful property. The room was incredibly spacious and had two walls of floor-to-ceiling windows that provided exceptional views and light. It was terrific to have the attention of the hotel owner who ensured we were taken care of from check in to check out. Additionally, every staff member was top notch; professional, helpful and friendly. And we mustn't forget to mention the breakfast... a delicious way to start our days exploring beautiful Cape Town. Highly recommended.
Stayed 4 nights in Oct 2018

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anthony and his staff were welcoming, kind and super helpful about directions and the local area. A couple of huge plus points about the hotel are the breakfast, the access to MyCiti BUs public transport - super convenient for airport transfer to and from, restaurants and stores nearby, the fresh ocean breezes and pleasant neighborhood. I would definitely recommend and revisit myself. 8^)
Stayed 2 nights in Oct 2018

10/10 Excellent

HYOUNGJOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
everything was fine
Stayed 3 nights in Aug 2018
Response from Anthony on 21 Sept 2018
Thank you HyoungJoo

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Teisha, Bronx, NY

Liked: Staff & service, room comfort
Disliked: Cleanliness
The staffs were pleasant. However, the room was not swept for the time we were there; they only made the bed. The was comfortable and the breakfast was excellent.
Stayed 4 nights in May 2018

10/10 Excellent

Yvette Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely go back and staying
Amazing staff and service excellent room wonderful people Very private and secure to stay
Stayed 2 nights in May 2018

6/10 Okay

Jo, London

Liked: Cleanliness, staff & service
Nice hotel, noisy room and manager rude to staff
Overall, I had a good experience of the hotel. It is well located, friendly reception staff, easy to access and off road parking (although the parking lot was full 2 of the 4 nights, but easy on road parking. The breakfast was lovely, and the night guard and restaurant staff were all really friendly and competent. I have two gripes: My room was right by the front door and adjacent to the reception. It was REALLY noisy, even with the windows shut. The noise from the reception started at 7am on the dot each day, with it ending after midnight all 4 nights. Some soft furnishings and better steps to soundproof the room are really necessary. Secondly, on the final morning there was a manager in the restaurant who had not been there on other days. He was really rude to the staff. He called them lazy, told them to wake up and use their eyes, rushed around them saying "hurry up hurry up hurry up!" "the guests are complaining" (we weren't) "stop being lazy", he then told one set of guests "I don't know whats happening here today, they obviously drank too much last night" He shouted at the staff, told them to stop talking back to him when they tried to explain, humiliated them in front of the restaurant. Honestly, it was much better before he arrived. His behaviour was rude and demeaning and made the situation quite unpleasant. Several other staff members witnessed it, but noone did anything to stop him from causing a scene.
Stayed 4 nights in Apr 2018
Response from Gill on 6 May 2018
Hi, Thank you for taking the time to give us your constructive criticism. I have just taken over as GM and appreciate all the feed back I can get. It would be wonderful to host you again so that you can experience for yourself how we are improving on things. Please contact me directly so that I can give you our wonderful repeat guest discount. Regards, Gill

6/10 Okay

Gerrit

Liked: Cleanliness, staff & service
Disliked: Room comfort
Breakfast is only available after 7:30....very disappointing
Response from Jaun du Preez on 1 Apr 2018
Unfortunately yes, cold breakfast at 7 am and kitchen for hot breakfast only opens from 8 am.

2/10 Terrible

Cas

Disliked: Cleanliness, property conditions & facilities, room comfort
Backpakers - Not a Hotel
I booked a hotel room. This is a backpackers. Drywall division between rooms. Shared toilet facilities. Not impressed. Showers smelled extremely bad.
Stayed 1 night in Mar 2018
Response from Jaun du Preez on 15 Mar 2018
Good day We apologise that you were not impressed, if I look at what you have booked, via what we have received, this is exactly what you have booked. Our rooms in the Hotel is much bigger and much nicer, unfortunately you booked the budget rooms with a shared bathroom. Would recommend that next time you book, please ensure to look at the room type description.. We will definitely look into the "smell of showers" that you refer too. Regards Jaun du Preez General Manager

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant part of Cape Town
Situated in the higher part of Seapoint, close to Bantry Bay, it is an area I know well and can find my way easily to other parts of wider Cape Town from there. I was pleasantly surprised as I had not stayed there before. However, as I mentioned to the manager when I was leaving, I was unhappy at not being able to contribute to water saving during the drought by catching shower water for recycling as Capetonians I know are doing - and as I was asked to do in Stellenbosch. The only sacrifice I was asked to make in this respect was to use my shower towel at the swimming pool. Breakfast good, roomy bedroom with efficient aircon.
Stayed 5 nights in Mar 2018
Response from Jaun on 11 Mar 2018
Thank you for your review! We are glad to hear that you enjoyed your stay. We hope to welcome you back in the future! Regards Jaun du Preez General Manager

8/10 Good

Abu, London, England.

Liked: Cleanliness, staff & service
Nice hotel with friendly staff and good breakfast
Hotel is situated not far from beach and well linked to public transport. Staff were extremely friendly and even informed me about hot breakfast when they realised I wasn't having any as I didn't know there was the option to order a complimentary hot breakfast too. Breakfast itself was excellent and served til 11am which is good for late risers. I was in a budget room so I can't complain about its size but I would say it's very good value for money. Shared bathroom (for the budget room) were clean and tidy at all times so kudos on that.
Stayed 3 nights in Jan 2018
Response from Jaun on 17 Jan 2018
Dear Abu, Thank you for the review. I am happy to hear that you enjoyed your stay with us. Hope to see you again in the future. Best Regards Jaun du Preez GM

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Decent but be careful about untrustworthy billing!
Good location, decent rooms and nice building. Friendly staff but the gripe was with the really poor mismanagement. Overcharged by an extra 50% upon arrival, had to wait for refund for that. Then had another huge discrepancy upon payment for the rooms bill for the week, charged for 2 loads of laundry which should have been 1 (4/5 T-shirts) and then charged for the wrong wine (red instead of white) that was not even on the menu and R220 per BOTTLE. Upon the stay I had to received 2 refunds for overcharging and was then asked if I would like to give a "Christmas Tip" for the workers upon leaving.
Stayed 7 nights in Nov 2017
Response from Tendayi Muchena on 16 Dec 2017
Dear Traveller Thank you for your review. Allow me to comment on what you reviewed us on- There was a communication error on our behhalf regarding your final payment on checkin, we do apologise for that. Luckily we refunded you straight away when the mistake was discovered. As the staff explained to you, laundry service is offered on request, and we charge per load. This was clearly explained to you on checkin which you agreed on. We gave you the wine for free, after you could not remembered that you had so many bottles of wine. The price of all our wine is listed on our bar menu, which was presented to you everytime you ordered wine. We strive to give all our guests the best possible service, and we will continue doing that. Regards Jaun du Preez General Manager

6/10 Okay

Jane, london

Liked: Staff & service, property conditions & facilities
A short drive to all the main attractions
An easy drive to some lovely beaches as well at the centre of town and table top mountain. The rooms are quite basic and call me old fashioned but I do like a door on my bathroom! The pool and garden were quite pleasant although next to a busy road. The breakfast was ok. The staff were very friendly and helpful.
Stayed 3 nights in Nov 2017
Response from Jaun GM on 16 Dec 2017
Thank you for the review! We looking forward to your next visit! Regards Grande Kloof team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017
Response from Tendayi Muchena on 16 Dec 2017
Thank you very much for the 5 stars! Hope to see you again in the future! Regards Grande Kloof Team

10/10 Excellent

Steve, Maputo, Mozambique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly and welcoming
The staff went out of their way to hlep us -whether a flat tire, clothes needing washing, tourisr information etc. We were well taken care of.
Stayed 5 nights in Sep 2017
Response from jaun on 4 Oct 2017
Dear Guest Thank you for your review! We hope you enjoyed your stay and that we can welcome you back in the future! Regards Grande Kloof Team Cape Town

10/10 Excellent

Masilo Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, awesome service.
Stayed 3 nights in Sep 2017
Response from Tendayi Muchena on 4 Oct 2017
Dear Guest Thank you for your review! We hope you enjoyed your stay and that we can welcome you back in the future! Regards Grande Kloof Team Cape Town

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017
Response from Tendayi Muchena on 6 Sept 2017
Thank you very much for the review! Hope to see you again in the future! Grande Kloof Team

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Grande Kloof
The tram upgraded our room and we extremely attentive. Went out of their way to make our stay comfortable.
Stayed 1 night in Aug 2017
Response from Tendayi Muchena on 3 Sept 2017
Dear Ryan Thank you very much for your review! We appreciate it alot and hope you welcome you back at Grande Kloof soon. Kind Regards Jaun du Preez General Manager

8/10 Good

Marie-Jose P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and a great central location!
Stayed 1 night in Aug 2017
Response from Tendayi Muchena on 3 Sept 2017
Dear Marie-Jose P Thank you very much for your review! We appreciate it alot and hope you welcome you back at Grande Kloof soon. Kind Regards Jaun du Preez General Manager

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good adress
Good experience
Stayed 1 night in Jul 2017
Response from Tendayi Muchena on 6 Aug 2017
Dear Garard, Thank you for the review! Hope to see you again in the future! Regards Jaun du Preez General Manager

10/10 Excellent

Tami, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot tub for relaxing
This hotel is one of the few I have found in Capetown with a hot tub. I enjoy it immensely.
Response from Grandekloof on 10 May 2017
Dear Tami thank you for staying at Grandekloof Boutique Hotel & We are very happy that you haved enjoyed for your stay we looking forward to Accommodate you for your next visit i mother city

10/10 Excellent

Shane, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Close to downtown and tablemountains. Staff were great. Great breakfast too. Only downside is that the room was small-but that could just be capetown.
Response from Richard on 5 Mar 2017
Dear Shane thank you for your big support we are looking forward to see you once you Visit Cape Town Again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and friendly
Great staff and nice breakfast Good location 10 mins from city centre on bus route
Response from Richard on 5 Mar 2017
Thank you for your big support We are looking foward to accommodate when you come to Vist Come Cape Town again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Definitely NOT 4 Star
This is NOT worthy of a 4* status hotel. 3* maybe. holes in towels, dirt and dust under bed, flies on exposed breakfast buffet items.
Response from Tendayi Muchena on 17 Sept 2017
Thank you very much for the review! Hope to see you again in the future! Grande Kloof Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tendayi Muchena on 17 Sept 2017
Thank you very much for the review! Hope to see you again in the future! Grande Kloof Team

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & clean hotel
Very pleasant small hotel offering all the basics that you need with a staff that was always extremely helpful & friendly.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
Lovely warm welcome from Staff. Convenient to Promenade at Sea point.Room very comfortable and bright, with a nice view of sea from Balcony. Bathroom was huge. Breakfast was served by very friendly staff. Our 3 x days/nights were very enjoyable.

8/10 Good

Lauren, Paarl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backyard tourists
We have an annual city appointment. We like to take some time and stay in the vicinity of the city, enabling us to enjoy our own tourists attractions and meet interesting people who are along for the ride. This hotel served well for this function. It was comfortable and friendly. We were not there much, but enjoyed the hearty breakfasts.

10/10 Excellent

Chane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Moss, Harare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cossy hotel close to the beach, shops & restaurant
I was received at the airport and transferred to the hotel by the hotel shuttle. I had a hassle free check-in. My expectations as per the internet information were met; nothing less. The staff were very helpful and friendly. they helped us with all the information we required about Cape Town. Breakfast was served in a clean dining area. The environment around the hotel is serene. Its really value from money. The rooms on the upper floor have a nice view of the beach. I recommend it for family, holiday or business. The building is a modern design using modern fittings. I can't wait to go back for my next holiday!!!
Response from | Grande Kloof Management | on 17 Aug 2016
Dear valued traveler On behalf of the Grande Kloof Boutique Hotel Team, we would like to thank you for leaving us with such kind words. I am most pleased to find that you enjoyed your time here with us to such an extent. We hope to see you again soon. Kind Regards Grandekloof Management

6/10 Okay

Maryke

Liked: Cleanliness, property conditions & facilities
Response from Tendayi Muchena on 11 Jun 2016
Thank you so much Maryke Appel, for giving us your rating! We look forward to welcoming you back to Cape Town in the near future. Warmest wishes, from the Grande Kloof Team

8/10 Good

aldertonhalll, london uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand place to stay for Cape town
good service, ideal location. Pity they did not offer Rewards for Hotels.com booking

8/10 Good

Fanie Viljoen, North West

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was exceptional, breakfast fantastic and we slept like babies. Will visit them again!
Response from General Manager on 17 Aug 2016
Dear Mr. Viljoen, On behalf of the Grande Kloof Boutique Hotel Team, we would like to thank you for your positive guest feedback, we value and appreciate the time you took in writing to us.We hope to see you again soon. Kind Regards Grandekloof Management

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
the accomodation and distance to town centre
The room was crammed and not comfortable at all in fact claustrophobic. The refreshments were not replaced that had been used. The open plan toilet shower did not lend itself to any sort of privacy. The staff was friendly and helpful. The breakfast was good. We felt that the rates were too high for what we received after finding out that the going rate in the area was R950.00. The location was not as close as we anticipated to the town center. In conclusion we will not be using this facility again.

8/10 Good

Caroline, Cork, Co. Cork, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, lovely, safe hotel.
All the staff at the grand kloof were very friendly and very helpful. When I asked for anything I was immediately helped. The hotel was small but was in good condition and it had amazing views. Our room was quite small which was the only negative but we got over that quite quickly as everything else was a high standard. The area felt very safe and was patrolled by a security guard. I loved my stay there and would definitely visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Very nice and modern hotel. Super friendly and helpful staff (especially the guy in the reception), giving that personal touch to the stay. The bottom floor rooms have an open bathroom which was not expected, very stylish but not so practical and if one stays with company they are going to hear everything and maybe even see it if they stay in the room when you use the toilet or shower. No aircon but a fan. Some disturbance from the road outside the hotel. Nice "spa"area with jacuzzi, steamroom and sauna, nice garden and pool. Safe and beautiful area but a bit off if you want to spend alot of time in central Cape Town.

8/10 Good

Nigel, UK, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart, modern, relaxed, freindly, excellent.
Very nice hotel. Friendly and highly professional staff. They appear to do the very best with ease and no fuss. We enjoyed our garden room. The toilets in the rooms have no door.... but then you will work something out. We did and extended our stay from 2 to 5 nights. Kloof road has some traffic during the day but no noise after 7pm. Great location with short walk into Sea Point with plenty of useful shops and services. Very easy drive into the City and excellent bus services from Sea Point (Check with the driver as there is a stop at Wtaerfront that appears to be the final destination when in fact it will, once it has turned round, continue on to the city centre). Good restaurants in walking distance and plenty more within a short taxi ride. There are loads of sights and things to do in the City and loads and loads of wonderful scenery on the Cape Peninsular. With its easy access and parking, this hotel could well be the base from which to see it all. Try Mama Africa on Long Street for a great night out. Eat at the bar to get the full effect. Enjoy!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic weekend away
We just stayed at the hotel for one evening... The staff was really friendly... The room was really comfortable and clean.. didn't really like the open bathroom idea to much. The view was spectacular... We used the jacuzzi facilities...water was a bit cold for a jacuzzi and the sauna was not very user friendly. The breakfast was great! Over all a good experience.

10/10 Excellent

Jac, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Cape Town
This Little boutique hotel was a gem in Cape Town, perfectly placed between Camps Bay and the Waterfront as well as being near to Clifton Beaches. Rooms were very clean and beatifully decorated and the staff were all excellent and very helpful. We would definitely recommend this hotel.

10/10 Excellent

Nick Maarten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

2/10 Terrible

GUSTAVO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience, with horrible management!
Terribe experience, I booked the hotel almost three months before and for my surprise at my check-in (3PM) my room had been sold to somebody else given all hotels in the city were full. The manager, Peter, allocated my wife and I in the very small room, which didnt have a key, was extremely dirty and the bathroom flooded. He promised us to give some courtesies which has never happened and give us our original room in the following day (we were going to stay for three nights). In the following day our original room had been sold to somebody else and just in the last night we were able to get the room we had paid for. He agreed to reimburse us the amount we had paid, however this has never happened, Peter is a big liar, we even asked if the hotel would exchange ZAR to USD and he said yes, but he would need to go to an exchange house and I found out later that Peter told us a different exchange rate that had actually been. Not to mention the breakfast is terrible, the rooms dirty and the pool very disgusting!!
Stayed 3 nights in Dec 2019
Response from Zie on 18 Jan 2020
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property.Please if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation,