Waterslide

Reviews of Beach Palace Resort All Inclusive

4 out of 5
Beach Palace Resort All Inclusive
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 679 out of 1167 reviews" "
Rating 8 - Good. 275 out of 1167 reviews" "
Rating 6 - Okay. 118 out of 1167 reviews" "
Rating 4 - Poor. 55 out of 1167 reviews" "
Rating 2 - Terrible. 40 out of 1167 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fabuloso!!
Stayed 4 nights in May 2024
Response from Hotel Management on 28 May 2024
Dear Kerry!Thank you very much for giving us the opportunity to host you to create beautiful memories with your loved ones. We are pleased to know that your overall stay was fabulous!It was an amazing experience to have hosted you!Best Regards,Beach Palace All Inclusive.

8/10 Good

KAMIL, NORMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great service
Stayed 7 nights in May 2024
Response from Hotel Management on 28 May 2024
Dear Kamil,Thank you for choosing The Palace Company to enjoy a splendid vacation. It was an honor to welcome you at Beach Palace, we are very pleased to know that you enjoyed our facilities, services and especially the incredible attention of our staff. We will be thrilled to host you again any time in the future.Warm regards,Beach Palace All inclusive.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes above and beyond to ensure guests have a wonderful vacation.
Stayed 4 nights in May 2024
Response from Hotel Management on 27 May 2024
Dear Mrs. Lisa,We feel much honored with your comments and it’s wonderful to read that during this visit our staff always pampered you to make your stay a lifetime lasting memory.Thank you for choosing Beach Palace for this vacation, and we hope we can have you again for another wonderful vacation. Best regards,Beach Palace All inclusive.

10/10 Excellent

Andrea Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great minus we had no hot water every morning even though they came and “fixed it.”
Stayed 5 nights in May 2024
Response from Hotel Management on 25 May 2024
Dear Mrs. Marie,We want to express our sincere gratitude for taking the time to share your recent experience at Beach Palace. We are thrilled to hear that your stay was enjoyable!We look forward to welcoming you back for another memorable experience in the near future. Warm regards, Beach Palace All Inclusive.

10/10 Excellent

Angela, Lenexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re planning a trip to Cancun, stay at the Beach Palace. Everything about this property is incredible. We were absolutely spoiled all week by the most wonderful staff in every area from check-in process, cleanliness in our room, waiters/waitresses at every restaurant, entertainment staff was so much fun to play games with/workout with, Enfrain at the pool took good care of us, and the nightly entertainment was top-notch. Our family highly recommends this property. Already planning our next trip back.
Stayed 5 nights in May 2024
Response from Hotel Management on 25 May 2024
Dear Mrs. Angela,Thank you for your enthusiastic review of Beach Palace. We are delighted to hear that you had an incredible experience and felt spoiled by our wonderful staff in every area. Your kind words about our check-in process, room cleanliness, restaurant service, entertainment staff, and nightly entertainment mean a lot to us. We're especially pleased to hear that Efrain at the pool took good care of you.We look forward to welcoming you and your family back on your next trip to Cancun.Warm regards, Beach Palace All Inclusive

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exception staff and service at every part of property.
Stayed 4 nights in May 2024
Response from Hotel Management on 24 May 2024
Dear Mr. Andrew.We feel much honored with your comments and it’s wonderful to read that during this visit our staff always pampered you to make your stay a lifetime lasting memory. We hope it is not too long before we welcome you back.Best regards,Beach Palace Al Incluisve.

4/10 Poor

Brian

Travelled with family and small children
Very small resort. My suggestion save a bit more money and use it on a larger resort with more activates. Not a lot to do for kids or adults. Pictures of the resort online are deceiving making it seem like there things to do. 1 big pool down stairs with slide, 2 small pools on the rooftop and drinks.Service was mixed some people great some people really bad. Dinner waiters 2/3 did really bad with the food order and drinks. Did not try to accommodate us a big group. Food was pretty good.
Stayed 4 nights in May 2024
Response from Hotel Management on 22 May 2024
Dear Mr. Brian,First we would like to thank you for letting us host you during this vacation. We are deeply sorry to read that our resort didn’t meet your expectations. Here at Beach Palace, we strive to a certain level of quality and service and we’re very sorry to hear you we’re not able to experience it. Please be sure that measures are being taken to prevent this happening again. We hope we can have the opportunity to welcome you back to serve you as our Palace family knows best. Best Regards,Beach Palace All Inclusive.

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, amenities
Is outdated. Theater smells mold. Ac was broke for 3-6 hours. Room ac was not cooling enough. Shop in the hotel was expensive. Had to buy bugs spray that cost $24 dollars (normally cost $5.99 to $8.99). Service staff was excellent.
Stayed 5 nights in May 2024
Response from Hotel Management on 20 May 2024
Dear Mr. Sung.We are very happy to learn that your overall experience at Beach Palace was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Kindly,Beach Palace All Inclusive.

8/10 Good

Varun

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time spent at the resort
Stayed 4 nights in Mar 2024
Response from Hotel Management on 20 May 2024
Dear Varun,We're thrilled to hear that your stay with us was great! It's an honor to receive such positive comments and discover that you had an enjoyable vacation experience.We can't wait to welcome you back for another unforgettable stay with us. Best Regards,Beach Palace All Inclusive.

10/10 Excellent

Isela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented, staff is very friendly and accommodating. The pool area didn’t have a lot of seating but it was nice and fun.
Stayed 4 nights in May 2024
Response from Hotel Management on 27 May 2024
Dear Mrs. Isela,Thank you for sharing your magnificent comments and perceptions about your recent stay in Beach Palace. Your satisfaction is the most important to us and our main goal, and nothing pleases us more than learning it was successfully achieved during your visit. We will be thrilled to host you again any time in the future. Best regards,Beach Palace All inclusive.

10/10 Excellent

Viola Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had many dining options and everyone was extremely friendly.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 17 May 2024
Dear Mrs. Marie.Thank you for your kind words! We are more than happy to hear that you enjoyed our beautiful facilities, delicious food and drinks and the warmth that characterizes the Beach Palace Family.Our team will be delighted to serve you once again. Best regards,Beach Palace All Inclusive.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Hotel Management on 17 May 2024
Dear Mr. Stephen.Thank you for your glowing review! We eagerly anticipate your return.Kindly,Beach Palace All Inclusive.

10/10 Excellent

Helmut

Travelled with family, Business traveller
Liked: Amenities
Really loved the Entertainment Staff Andrea, Alexander, Sergio, Juan, and Franco
Stayed 13 nights in Apr 2024
Response from Hotel Management on 14 May 2024
Dear Mrs. Helmut.We are very happy to learn that your experience at Beach Palace was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards,Beach Palace All Inclusive.

8/10 Good

rosa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the staff and the dining options ,great food, awesome rooms. The deli was really bad when it came to deserts also not enough variety to choose from. Play room was boring for our kids. Not that many activities
Stayed 5 nights in May 2024
Response from Hotel Management on 13 May 2024
Dear Mrs. Rosa.We are delighted to hear that you enjoyed the service provided by our staff, the dining options, and the quality of our rooms. Your satisfaction is our top priority, and we are thrilled that these aspects of your experience met your expectations. Your feedback is instrumental in helping us improve the overall guest experience, and we genuinely appreciate your insights. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable stay.Warm regards,Beach Palace All Inclusive.

6/10 Okay

Chris

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
So many pros and cons from our stay here. It definitely has a beautiful beach. However, if the red flag is up then swimming is almost impossible. During our stay we saw people almost drown. We had to go to mujeres to enjoy a good beach which I’d kinda the reason we chose this hotel to begin with. Of course this is out of their control. The pool area was fun for the kids but definitely needs an upgrade. Even the jacuzzi area looked like motel 6 vibe. Staff could do better in picking up towels from guests who have left the area for the day. However, they were very friendly and attentive in regards to food and drink. The best service we received was that of the dessert shop near the pool area. They were so kind to our children and what’s had a smile on their faces. The food at momo lacked flavor and we probably won’t return but the pizza at tovala was amazing! The live entertainment at the sports bar was fun and e we really enjoyed it. The cleaning staff in the rooms were great. Some of the appliances in the room didn’t work such as the remote control for the tv and a couple of outlets. It was too bad we realized the outlet wasn’t working until we woke up the next day and phones weren’t charged. Like most hotels you get talked into going to a presentation at their sister hotel and of course try to beat around the bush and downplay that it is a time share presentation. They don’t explain the resort credits very well. Overall it was an average stay for the price.
Stayed 3 nights in May 2024
Response from Hotel Management on 9 May 2024
Dear Mr. Chris.We are delighted to hear that you appreciated the beauty of our beach and that your children enjoyed the pool area. Likewise, we understand the importance of maintaining a safe environment, especially regarding swimming conditions, and we regret any inconvenience caused by the presence of red flags during your stay. Your safety is our top priority, and we continuously monitor and adhere to local beach safety guidelines to ensure the well-being of our guests.We appreciate your kind words regarding the friendliness and attentiveness of our staff. Providing exceptional service is at the core of our values, and we are thrilled to hear that our team members left a positive impression on you and your family.However, we are sorry to learn that some aspects of your experience did not meet your expectations. We have taken note of your comments regarding the pool and jacuzzi areas, as well as the pool towels. Rest assured, we will address these concerns with our team to ensure that they are rectified promptly.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Warm regards,Beach Palace All Inclusive.

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE this property. We have been here several times and are already booked back in the fall. This is a small, quiet resort. The food is fantastic as are the staff. The beach is amazing, the water so warm and clear. The waves are really fun to float around in. The rooftop pools, bar and hot tub cannot be beat! I cannot wait to return.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Dear Mr. Stuart. Providing a memorable and enjoyable stay is our top priority, and we are grateful for your kind words regarding your time with us. We are thrilled to hear that you thoroughly enjoyed your experience at our property and that you have chosen to return multiple times. It's wonderful to hear that you appreciated our culinary offerings, attentive staff, and the natural beauty of our beachfront location.We look forward to welcoming you back!Warm regards,Beach Palace All Inclusive.

10/10 Excellent

Abdullah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Beach Palace. Staff were wonderful and love to help. Sweetshop was good for coffee and sweets. The staff around the pool/beach were awesome too. Over all was great experience.
Stayed 7 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Dear Abdullah,Thank you for choosing The Palace Company to enjoy a splendid vacation. It was an honor to welcome you at Beach Palace, we are very pleased to know that you enjoyed our facilities, services and especially the incredible attention of our staff. Your feedback definitely strengthens our philosophy of seeking the highest level of service excellence.We will be thrilled to host you again any time in the future. Best regards,Beach Palace All Inclusive.

8/10 Good

Amul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel Management on 6 May 2024
Dear Amul.Thank you for your kind review!We look forward to having you again!Kindly,Beach Palace All Inclusive.

10/10 Excellent

Katie

Stayed 2 nights in May 2024
Response from Hotel Management on 24 May 2024
Dear Mrs. Katie.Thank you for taking the time to review our beloved Beach Palace. We're very pleased to read that you had a great experience, and we can't wait to host you again! Best regards, Beach Palace All Inclusive.

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very pampered the whole time. The whole staff were very helpful for all our needs and questions. Resort is in need of an update but still a very nice resort. Dining was good. Nightly entertainment was also good.
Stayed 7 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Dear Mrs. Janice.We are very happy to learn that your overall experience at Beach Palace was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards,Beach Palace All Inclusive.

6/10 Okay

Sonia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We have stayed at Beach Palace before. But this time it was disappointing. The entire place looks very old and not maintained. You can see broken pierce here and there. Also be aware of the membership presentations. They hide information even when you ask and ask. Not honest at all unfortunately. We loved this place but it was not satisfactory this time. Our friends were also approached several times in the lobby about membership and this just doesn’t feel right. Most of the employees are very nice but some people need training.
Stayed 7 nights in Apr 2024
Response from Hotel Management on 3 May 2024
Dear Mrs. Sonia.Thank you for taking the time to share your feedback. We sincerely regret falling short of your expectations during your stay. Providing a memorable and enjoyable experience for all our guests is our utmost priority, and it is disheartening to learn that we did not meet your expectations on this occasion. We will take your thoughts into consideration as we strive to provide exceptional service to all our guests.We genuinely value your loyalty to Beach Palace and regret that we were unable to provide you with a satisfactory experience during your recent visit. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Respectfully,Beach Palace All Inclusive.

4/10 Poor

Julieth

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 22 May 2024
Dear Mrs: Julieth,Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience.We look forward to hearing from you. Kindest Regards,Beach Palace All Inclusive.

8/10 Good

Dejan

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Hotel Management on 20 May 2024
Dear Dejan. It was a pleasure to welcome you at Beach Palace and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards. Beach Palace All Inclusive.

10/10 Excellent

Digvijay Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Best view and pool
Stayed 5 nights in Feb 2024
Response from Hotel Management on 29 Apr 2024
Dear Digvijay Singh,Thank you for choosing Beacch Palace. We're glad you found our poll and the views from our resort to be great!We can't wait to have you back for another amazing stay!Kindly,Beach Palace All Inclusive

10/10 Excellent

Yan Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Yan Shan.Thank you for your perfect score rating!We're joyful that your stay was perfect. We look forward to seeing you in the near future for another perfect vacation.Kindly,Beach Palace All Inclusive.

8/10 Good

Ivica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Management on 26 Apr 2024
Dear Mrs. Ivica.Thank you for taking the time to review your recent stay at Beach Palace! It was an honor to host you.We can't wait to see you again!Kindly,Vianey E-concierge.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Mrs. Melissa,Thank you for your perfect score ratting!We hope to see you soon for another perfect stay.Beach Palace All Inclusive.

8/10 Good

rosemarie

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Mrs. Rosemarie.Thank you for your kind review!We can't wait to have you back at Beach Palace.We remain at your service.Beach Palace All Inclusive

10/10 Excellent

Juileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time . The staff was super nice . They work hard to make sure your taken care of. We loved all the restaurants! The evening shows were amazing. We loved them all. The beach is beautiful!
Stayed 5 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Julieen,Thank you for suc wonderful review of your recent stay at Beach Palace, we can't wait to have you back!Beach Palace All inclusive.

8/10 Good

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a pleasant stay. Staff was kind and helpful. Property is definitely dated and could use some updates, but it was clean. Food was good. We also enjoyed the entertainment.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Dear Mrs. Cassie.Thank you so much for taking the time to review your recent stay at Beach Palace. We're glad to learn that you found our staff to be helpful and kind, our facilities clean, and that the entertainment was great!We hope to see you again in the near future for another unforgettable stay.Kindly,Beach Palace All Inclusive.

6/10 Okay

Isidoro, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, buen servicio de bar, pero la comida malísima poca variedad y mal cocinada en los restaurantes, particularmente
Stayed 3 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Apreciable Sr. Isidoro.Agradecemos cordialmente su reciente visita y la dedicación de su tiempo para compartir sus comentarios con nosotros. Nos complace saber que haya disfrutado de nuestra atención y servicio en el bar durante su estancia. Sin embargo, lamentamos profundamente que su experiencia gastronómica no estuviera a la altura de sus expectativas. Tomamos muy en serio la calidad de nuestros platos y es insatisfactorio leer que esta no cumplió con sus estándares. Sus comentarios sobre la falta de variedad y la preparación de la comida han sido transmitidos a nuestro equipo de cocina para una revisión exhaustiva y para implementar las mejoras necesarias. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle nuestro compromiso con la excelencia en todas las áreas de nuestro establecimiento.Beach Palace All inclusive.

8/10 Good

Andreea

Travelled with family and small children
Liked: Cleanliness, staff & service
The pros: Good food, and I liked that they were very careful about our dietary needs and accommodating. The staff was courteous, the oceanfront location was good with plenty of beach chairs. The sports bar has 2 pool tables and a ping pong table, which are good if you want a break from the sun or in the event of rainy days. The cons: small resort, limited entertainment, games, and dining options.
Stayed 7 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Andreea,Thank you for choosing Beach Palace to enjoy a splendid vacation. It was an honor to welcome you! We are delighted to learn that you loved our resort and service and that our staff could help you with your dietary needs. Thank you for your feedback regarding entertainment and dining options. We'll take them into consideration for further discussion and improvements.We do hope to have you back in the near future for another great stay at Beach Palace!Kindly,Beach Palace All Inclusive.

10/10 Excellent

Margarita

Buffet at supper time needs improvement Breakfast and lunch time buffet excellent
Stayed 4 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Mrs. Margarita,We are delighted to hear that you enjoyed the quality of our breakfast and lunch offerings. We take your comments regarding the dinner buffet seriously and will work diligently to enhance that experience for you and all our guests. Furthermore, we look forward to the opportunity to welcome you again in the future!Best regards,Beach Palace All inclusive.

6/10 Okay

Sandeep, Edina

Stayed 5 nights in Mar 2024
Response from Hotel Management on 18 Apr 2024
Dear Sandeep,Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Beach Palace All Inclusive.

4/10 Poor

ksenia, Miami

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Dirty room . AC is not working. Dirty balcony. And much more
Stayed 3 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear Ksenia.Thank you for your comments as the feedback of our guests plays an important role in our daily improvements. Every detail on your review has been noted, and we will address these areas to enhance the overall guest experienceWe hope you will give us the opportunity to welcome you back and provide you with the positive experience you have come to expect from us. Kindly,Beach Palace All inclusive.

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear Mr. Christopher.Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Beach Palace All Inclusive.

6/10 Okay

ELENA

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Let me start by saying that the service was excellent. All the employees are very kind and respectful, always helpful which makes you feel valued. Now the condition of the hotel is not of what you would expect for a 4 start hotel. Starting from the cleanliness of the common areas in the hotel and continuing to the rooms where the toilets did not flush properly. The water flow in the shower was so intense that will throw you out and the jets on the jacuzzi were not working. Needs a lot of fixing and updates to be a four star hotel. Plus the food in the restaurant was horrible. Most of the food was not properly cooked and in the buffet not much I can say I loved it. They did not have enough variety of food for different tastes. The good things I can say about this experience is that the hotel has a theater with different shows every nights. I enjoy that. They also have a sports bar with every night activities, dance and singers. They have pool activities during day time as well as activities at the beach. For active visitors and kids will enjoy that. For my personal part I enjoyed the beach. Even though it was a bit cold and wavy, I love the beach in this area, it’s clean and clear and very enjoyable. But now that I have this experience at Cacun I will definitely try other hotels in this area. Maybe a newer or more updated one and possibly a five stars next time.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Mrs. Elena,I'm sorry to read that you had a less than perfect experience. This is certainly not the level of service we expect to provide to our guests, as our mission is to provide them with excellent experiences. Here at Beach Palace we strive to improve with each and every feedback we receive, so please be sure that measures are being taken to prevent this from happening again. We hope you will give us the opportunity to welcome you back and provide you with the positive Palace Resorts experience you have come to expect from us.Best regards,Beach Palace All Inclusive.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was good, beach great. Room was satisfactory but shower stall was terrible and leave water all over the bathroom floor.
Stayed 6 nights in Feb 2024
Response from Hotel Management on 16 Apr 2024
Dear Mrs. Donna.Thank you for your feedback from your recent stay at Beach Palace. We're delighted to hear that you have found our resort worthy of your holidays and that you've found the beach to be great!We also regret learning of the inconveniences encountered with the shower stall. Please rest assured that we'll take your comments into account to make the appropriate improvements.We hope to welcome you back soon!Best regards,Beach Palace All inclusive.

4/10 Poor

STEVE

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Too much noisy and MoMo restaurant fish food is very bad.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Mr. Steve,Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Beach Palace All Inclusive

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that needs to be careful the marketing team at that location
Stayed 3 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Mr. Omar.Thank you for your feedback. We are happy to learn that your overall experience at Beach Palace was joyful. it has been a pleasure to welcome you.We hope it is not too long before I welcome you back!Best regards,Beach Palace All Inclusive

10/10 Excellent

Vishwanath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent. We just returned from our 5 day vacation at Beach Palace and couldn't be more pleased. The food was excellent (Tavola, Momo, Gondola, Sweet & Coffee cafe). The facilities (pool, the beach access, stadium bar) and entertainment (night shows) were great. And the service overall was just amazing (special call out to Rafael at Momo, Daniel at Tavola and the servers at Sweet & Coffee). Every person was so professional, helpful and courteous. Thank you for making our stay so memorable!
Stayed 5 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Vishwanath.Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. We are pleased to know that your overall stay was excellent and that you found our facilities and entertainment amazing. Rafael and Daniel, we'll be delighted with your shoutout. We're glad our staff was professional, helpful, and courteous and made your stay so memorable!We can't wait to have you back.Best Regards,Beach Palace All Inclusive.

4/10 Poor

Amir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was awful
Stayed 5 nights in Mar 2024
Response from Hotel Management on 15 Apr 2024
Dear Mr. Amir.Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Beach Palace All Inclusive.

6/10 Okay

Keniesha

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The front lobby and common areas were clean. My room was mediocre. The curtains were dirty. The mirrors were dirty, the window to the balcony had numerous fingerprints. The property to the right of the hotel was abandoned. While the sun is in the reflection of the beach palace, the abandoned hotel was not in good condition, so it was an eyesore to look at.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Mrs. Keniesha.Thank you for taking the time to share your feedback. We We strive to provide quality service and go beyond expectations to deliver memorable experiences, this is why we regret to learn that we could not fulfill your expectations, please receive our sincere apologies for the inconveniences you encountered during your stay. You can be sure that your feedback and every single detail has been shared with the team to improve for future actions. Kindest Regards. Beach Palace All Inclusive

10/10 Excellent

Manikandaprabhu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, except for the sales pitch- would have appreciated knowing it was a sales pitch; the number of times we were asked was a little to much. Otherwise excellent location, service, beautiful beach
Stayed 5 nights in Apr 2024
Response from Hotel Management on 11 Apr 2024
Dear Manikandaprabhu.We are very happy to read that your overall experience at Beach Palace was great. Thank you so much for taking the time to review our beloved resort and for speaking so highly of it's excellent location, service, beautiful beach . We hope to welcome you back for another enjoyable stay in the future! Best regards,Beach Palace All Inclusive.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service
A little run down but the beach and service makes up for it .
Stayed 7 nights in Apr 2024
Response from Hotel Management on 11 Apr 2024
Dear Mr. Gerald.Thank you for taking the time to review your stay at Beach Palace. We're glad that over all you had a great time and that our staff provided the Palace service that characterized us.We will delighted to be your host again in the future.Best regards,Beach Palace All inclusive.

10/10 Excellent

Xhensila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have very great experience, for sure will go back again
Stayed 7 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Dear Xhensila.Thank you for taking the time to review our beloved Beach Palace. We're very pleased to read that you had a great experience and we can't wait to host you again! Best regards, Beach Palace All Inclusive.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just overall very nice
Stayed 8 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Dear Brent.Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you to create beautiful memories. We are pleased to know that your overall stay was great and that you found our property to be worthy of your vacation time. It was an amazing experience to have hosted you and we would be delighted if given another opportunity through future visits.Best Regards.Beach Palace All inclusive

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from a week at Beach Palace and had an amazing time. While the hotel is a little dated, the staff and service make up this. We were fortunate enough to stay on the top floor with a lovely view. We were supposed to get an attached room, but Marcos at the front desk gave us two rooms right next to each other, which was acceptable. Alan at the coffee shop was always so friendly. Gabriella at the breakfast bar was so funny and engaging with myself and my kids. Brenda was our beach waitresses and so fast with our drinks and food. This isn't a 5 star hotel, but the service is as good or better than any 5 star out there. You will be treated like family. We will definitely return.
Stayed 7 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Dear Michael.Thank you for taking the time to share your feedback about your recent stay at our resort. We're thrilled to hear that you had an exceptional experience and that our staff provided you with outstanding service. We look forward to welcoming you back and providing more memorable moments for you and your family. Best Regards!Beach Palace All Inclusive

8/10 Good

Steven M, northfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was average, the beach was smaller, the resorts on each side were abandoned, but had a blast and would go agsin
Stayed 6 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Mr. Steven M.Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. We're delighted that you enjoyed our property as much as we love having you here. We can't wait to welcome you back for another unforgettable stay with us. Best regards!

6/10 Okay

Tenisha

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
What I didn’t like - Smokehouse restaurant had terrible customer service, food was cold and horrible. Italian restaurant the wait for the food was long and cold. The bell guys was rude. I expect the resort to be more kids friendly with accommodations and events for the kids. It didn’t had that’s all. It was slide what wasn’t 6-7 years friendly . If I had choice of going back I will not attend . I rapid MOON PALACE WITH WONDERFUL EXPERIENCE.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 4 Apr 2024
Dear TenishaFirst we would like to thank you for letting us host you during this vacation. We are deeply sorry to read that our beloved resort didn’t meet your expectations. Here at Beach Palace Resort we strive to a certain level of quality and service and we’re very sorry to hear you we’re not able to experience it. Please be sure that measures are being taken to avoid this from happening again. We hope we can have the opportunity to welcome you back to serve you as our Palace family knows best. Kind Regards.