Room
Check availability

Reviews of Alliance Hotel Brussels Expo

3 out of 5
Alliance Hotel Brussels Expo
Avenue Imperatrice Charlotte 6, Brussels

Reviews

5.8
Rating 10 - Excellent. 12 out of 221 reviews" "
Rating 8 - Good. 56 out of 221 reviews" "
Rating 6 - Okay. 67 out of 221 reviews" "
Rating 4 - Poor. 57 out of 221 reviews" "
Rating 2 - Terrible. 29 out of 221 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

RANGER, Mons, Belgium

Disliked: Cleanliness, property conditions & facilities
Perfect location - Continual Deterioration
Perfect location for easy access to events in Brussels held near the Atonium. Having repeatedly selected this hotel as the preferred location since 2001, it is unfortunate to discover the systematically deterioration in the overall hotel condition such as: Basic room cleanliness (toilet had major rust build up and dark black streaks),and functionality (light fixture broken, tissue dispenser hanging off the wall, bathtub missing knobs, no soap in bathtub dispenser). My next stay will be my last if there is not a noticeable improvement.

4/10 Poor

Steve, Los Angeles, CA

Disliked: Staff & service, property conditions & facilities, room comfort
Not particularly nice
This is a pretty crumby hotel. It's cheaply furnished, run down, and unfriendly, to boot. Traveling with m son, we booked a room with two single beds. The room is so small there is barely space to open a suitcase on the floor. The only other choice is the bed. The bed is the narrowest I think I've ever slept in as an adult, maybe 30 inches wide. With one small, flat, miserable pillow, and no extra pillows in the closet. (There is an extra blanket - one, in a room with two beds.) Peeling wallpaper. Neither a clock nor an electric outlet near the bed. There's an ice machine in the lobby. Not surprisingly, it doesn't work, and it's the only one. The breakfast (not included in the room price) consists of cold cuts and breads, and costs 10 euros. I give the hotel 2 stars instead of one because a) the bed, while small, was comfortable, b) the hot water was hot, and c) there was no noisy air conditioning system (well, no noticeable air conditioning or heating system at all, just a radiator that doesn't seem to be functioning.) This hotel is next to the football (soccer) stadium and a convention center, and perhaps their main clientele are people who don't have a lot of other choices. If you have other choices, you could skip this one.
Peeling wallpaper
This room is tiny

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Window didn't close, rooms weren't clean, only wifi in the lobby. Location was good, rest wasn't really.

4/10 Poor

Gabriel

Disliked: Staff & service

6/10 Okay

Xiangyu, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Want watch TV? Not there
The only hotel I had lived in that need pay for the clear TV!

4/10 Poor

Yuji, Lockport, NY

Disliked: Staff & service, property conditions & facilities, room comfort
Good Rates, but not a warm friendly experience.
I stayed at this hotel for one night due to other hotels being fully booked that night. The price was right, but the hotel experience was not the greatest. This was mostly due to the hotel and the facility being dated and a bit run down since it appears this hotel was bought by a private party. This hotel used to be a Holiday Inn, and I have stayed there before, but no updating has been done in awhile. The staff were not welcoming and courteous. Just looked up my name and asked for my credit card. The place did not have the attitude of Customer service and Hotel Management.

4/10 Poor

Verified traveller

Disliked: Cleanliness
A basic B&B
My colleague and I stayed in this venue to attend a business meeting with a company based nearby. My room window had been left open, so my room was freezing and it wouldn't close, so a hotel employee had to wrestle with it for some minutes to close it. The shower curtain smelt of fungus and the tiles were peeling. The bed was comfortable and the TV worked. Generally it "seemed" clean. My colleague and I would have had a beer in the bar but there was football on TV and it had been taken over by a few supporters so there was no atmosphere and we went straight to our rooms. The saving grace was the breakfast, very good scrambled eggs, crispy bacon and proper little sausages. Toast machine. Cereal, fruit, yoghurt, pastries and so on. Euro 17 extra.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Vinod, Columbus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, shabby, decent location
Location is not too bad if you are fine with taking the tram into the town, which is about 15 minutes ride. The tram station is right next door to the hotel. The Atomium and Brussels Expo are very close as well. Other than these, we were quite disappointed. The floor and the mattress were very dirty. Though they advertised internet (wired and wifi) in the rooms, there was none in ours. When I called the desk, they simply shrugged their shoulders. The TV didn't work in our room either. Breakfast was additional 17 Euros and parking was 8 Euros a night.

2/10 Terrible

Roberto, El Paso, TX.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of bed bugs
It's a very old hotel very far from downtown, rude staff and very expensive breakfast (the restaurant it's open during breakfast only). Tiny bathroom on a tiny room, small beds with bedbugs, and smells like a beach motel, no coffee pot or hair dryer. I had a very bad experience with this hotel.

2/10 Terrible

bedworth, burntwood

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
closed down you sold us a room in a close
this was closed down and the builders where in we had to go to another hotel you sold us a room and the hotel was closed where is my refund

6/10 Okay

Atef Abboud, Beirut -Lebanon.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The only advantage is to be close to food expo 3 m
I was happy that he was too close to the food expo. So I was walking only 3 minutes to be there.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Good location, less good hotel
Close to Atomium, Metro station and Tram link, about 1km to motorway - all well, BUT curly hair in bathroom and a yellow line on the outside of the toilet are a no go! The hotel generally needs some improvement works, but at least staff are friendly and breakfast was good.

4/10 Poor

Ron Lawton, USA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away
There was virtually nothing we liked about this hotel except that the sheets were clean. Our room was dingy with dirty, stained carpet. The bathroom tile grout was in dire need of cleaning. I pulled a tissue from the container on the wall and the whole thing came out. The ice machine was broken as was the soda vending machine. There was no wifi, only a wired connection on a cord about 6 inches long. Breakfast in the dining room was 10 Euros extra which was no real surprise, but it was irritating that it was our responsibility to prove that we had NOT had breakfast by retaining a little slip of paper that was to be turned back into the desk on checkout. Otherwise, we''d be charged. Worse was that parking was 8 Euros. I'd expect that from a Hilton or Sheraton with covered, valet parking, but not from this dive.

4/10 Poor

John Jones, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, poor maintenance of the hotel. Breakfast is not worth it.

6/10 Okay

Zach

Liked: Cleanliness
Disliked: Staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old moldy room
There was mold in the bathtub... and in the bathroom walls and the carpet was very dirty.. a very uncomfortable stay

10/10 Excellent

mihai, london

Liked: Cleanliness, staff & service, room comfort
perfect to visit brussel
If you want to visit brussels this is the best place to stay.

6/10 Okay

ann, belgium

Disliked: Property conditions & facilities, room comfort
good location next to expo and atomium
Vert friendly receptionnist, good breakfast, rooms are a bit old- they are in need of renovation

8/10 Good

Bill, Paris

Liked: Cleanliness, property conditions & facilities, room comfort
Close to exposition park
The rate is good

6/10 Okay

Traveller, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Did the job
Hotel was easy to find although very far from anything. Suitable for our 1 night stay. Cery close to mini europe also.

4/10 Poor

amo, London

Disliked: Property conditions & facilities
Convenient for the Stade Roi Baudouin
Staff are friendly enough, but little things which needed to be sorted. My shower head in the bathroom kept turning to face the wall everytime the water is on. And no WiFi available...just think a lot more hotels are recognizing that WiFi is needed these days and attracts guests who wants it. Other than that, at least it was clean and tidy.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alliance Expo Hotel, Brussels
I booked this hotel based purely on it's close proximity (very easy walking distance for one disabled person in my group) from Expo. Two rooms had been booked. On arrival we were advised that they had a problem of overbooking and had transferred us to the Ibis Hotel and a taxi would take us there. This was totally impractical as we had a dog and crate plus luggage for three and the Ibis was quite a distance away - certainly not walking distance from Expo even for the able bodied. The Alliance did agree that they would allow us to park at their hotel the following day. Very disappointing overall and no real apology at all.

6/10 Okay

K2

Liked: Cleanliness, room comfort
Good hotel, great for the King Baudouin Stadium
Stayed at the hotel for two nights, for the Brussels Diamond League Athletics. It is superbly positioned for accessing the Stadium, as well as Mini Europe and the Atomium (but book well in advance!) Reasonably-priced for what you get; which is a standard 3* style hotel (in my opinion). The staff were friendly and attentive, but inobtrusive. Breakfast is ok, but very highly-priced for what is on offer (€17 per head), and we did not use the restaurant or bar outside of that. We had a room on the first floor, front-facing, and the only problem that we encountered was the smell from people smoking immediately outside the main entrance. Quiet locale, and generally a pleasant all-round stay.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
Very small room, you can't even have the space to make a full turn. My worst night was the last, screaming that persisted for 2 hours in the middle of the night. No I would not go to this. Place again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My last choice up this end of town
Very tired. The pickings are slim up this end of town, however, this should be your last choice. Beware the cheap price, you will be done for the 17EUR breakfast which is terrible.

4/10 Poor

Minders

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not impressed
Rooms are very very small. Staff is very rude, unsure about everything, and snobby. The bed are lumpy and pillows too small. Towels wore thin and some had holes. Elevator scared me. The only good thing was it was close to where we visited and was clean. No wifi except in lobby but they seem to not want child there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watching dinosaurs leave the building
Perfect location for visiting the Expo site close to motorway and opposite rail services in to city centre so good base to visit that too Must remember that smaller hotels in Belgium away from city centres often don't have a restaurant on Sunday evenings

6/10 Okay

eznasi

Liked: Cleanliness, staff & service, room comfort
good hotel, but far from center
the room was cleen and comfort. the hotel is far from city center, but very close to Metro station (every 30 minutes)

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
not impressed
very small rooms, barely space to walk around the beds. and staff was more annoyed by our presence than helpful, especially during the breakfast, they where refilling a coffee machine and the water bottle and blocked access to coffee and warm drinks while we where waiting the other machine finished pouring the drinks...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Andy, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anyware but here!!!
The hotel is truly awful. Firstly it still has the signs up from when it was a holiday inn franchise. ( I recon they lost it for being so bad) so you walk up and down the road trying to find it. Why the couldn't just stick a bit of paper on, before they change the signs, to let you know I have no idea. The receptionists just don't car all galic shrugs. The room must have had a few parties with water stains all on the floor. Down for dinner. I was 4 mins early but couldn't go into the empty restaurant as it wasn't 7.30 yet. when I got their was presented with a menu of either steak duck or fish. That's it nothing else. Of to bed the up again to get rid of all the Mosquitos ( can only be from standing water) I wish I had never stayed and chose a hotel slightly further away.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Holiday Inn Garden Court Expo Brussels
I am sure that this hotel is good for anyone going to the expo. Other than that it is really not a very nice area. I went for a walk around 5.30 and even then didnt really feel safe (single woman). The nearest restaurants are about 5 mins away but in a theme park called Bruparck!!! Not my idea of ambiance. Saying that the pizza place there was ok. The hotel is soooo dated. I think it has not been renovated since it opened, everything is plastic. The carpets are all stained and rooms pokey. However the staff were excellent and the breakfast was only ok. At 17 euros I would have expected better. Internet is charged at 10 euros which is really not cool, Who charges for internet anymore.

4/10 Poor

Christos, Volos, Greece

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't go back
The hotel is run-down and in urgent need of renovation. Apart from the effects of time, it is clear that it was not properly constructed right from the beginning. Rooms are minuscule. There is no place for luggage, you 'll probably have to jump over it. The carpet was in really bad shape, with huge stains. There was no furniture (apart from the beds) and decoration in the rooms. There was no sound insulation, both between rooms and to the outside. Despite the fact that the area is not busy, the noise from the road was more than noticeable. On the good side, the reception desk personnel was polite and helpful. In summary, I would rate it between 1 and 2 stars. I couldn't believe this is a Holiday Inn.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, worn and tired
Substandard hotel. In dire need of an upgrade. Would not recommend. Only plus is that it is near the Stadium (if that is where you need to be).

4/10 Poor

Action, Colorado

Disliked: Room comfort
BAD EXPERIMENT AT HOTEL
I WAS CHARGED A TOTAL 68 EUROS ($92) FOR TWO BREAKFAST FOR TWO DAYS, DUE TO IT WASN'T INCLUDED IN THE HOTEL PRICE. NO WHERE ON THE WEB SITE IT STATES THAT BREAKFAST WILL BE CHARGE. I CONTACTED MY AGENT AND THEY STATED THAT "Brussel Holiday inn Garden is not an all inclusive property. The hotel details do not state that the hotel offers a free breakfast." All Holiday Inn I have stayed in have offer complimentary breakfast. I WAS NOT TOLD ABOUT BREAKFAST PRICE UNTIL CHECKOUT. BAD BUSINESS..... Free Internet only in a certain area and you must be logged on by reciptionist.

10/10 Excellent

Deb, Costa Mesa, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn - Nice and quiet
The staff was very helpful and kind. It was a little ways away from central Bruselles but the train ride to town was fun. Rooms were small but had everything you needed.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

Chris, London, England

Liked: Cleanliness, staff & service, room comfort
Road Trip
Myself and a friend shared a twin room in this hotel. Typical Holiday Inn really so you know what you are getting really. This hotel looks pretty tired from the outside as a big concrete block but the reception and restaurant are nice enough. Our room you can describe as 'cosy' and the rooms had seen better days but it was clean to touch. Rooms do not have aircon and we had a rather hot day (30 degree +) and our room was like a sauna as the window barely opened. We went here cos it was cheap and its next to the Heysel football stadium so may get busy some weekends.

6/10 Okay

Verified traveller

Liked: Cleanliness
Great hotel great price... if u have a car
I stayed here as a tourist but had a car to move around the city... just stayed one night but this hotel would seem perfect for business travelers ;just next to the Brussels Chamber of Commerce. Its pretty close to the city if you have a car and they have a parking for only 6 € per day. I dont know how it would be to move around if you dont have a car because i couldnt make out a train or bus station nearby.

4/10 Poor

Uldis

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel needs a renovation,it is very very dated.The location was perfect as we were there for a concert in the Stadium but it really needs to be renovated badly.

2/10 Terrible

Bertout, Groningen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fawlty Towers
Het is een verouderd hotel waar er ten tijde van ons bezoek lekkage op de gang was gedurende drie dagen. De kamers waren niet goed schoon, de wasbak was verstopt en de WC bleef maar doorspoelen. Toen dit de volgende dag niet verholpen was , heb ik de problemen zelf maar opgelost.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service reception et matelas très bien ! Tout le reste est vieux et plus de cette époque . A renové totalement! Pas eu une facture.

6/10 Okay

Charlotte

Disliked: Room comfort

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort