Punta Cana Ski Holidays

While the property was maintained, it clearly showed its age, and the aging infrastructure led to persistent issues. As someone with plumbing experience, the repair process was particularly frustrating; we dealt with leaks/repairs almost daily, yet staff was unqualified to address them. For example I reported a leaking bathtub only for them to replace a toilet valve—a completely unrelated fix. This lack of technical expertise, compounded by a tough language barrier, meant that problems were rarely solved correctly. Furthermore, while the pools were solid, they needed more frequent cleaning, and the trolley system was inefficient due to excessive wait times. Service was also inconsistent, as the abrasive attitude of the front desk staff felt out of place compared to the hospitality found across the resort. The dining experience was a mixed bag, though it contained the highlight of our trip. The buffet was a 6.5/10, suffering from repetition and a lack of high-quality variety. As for the restaraunts the only poor experience was the Greek. Additionally, the snack areas offered very little for those with dietary restrictions. However, the resort excelled in its care for Celiacs. With two Celiacs in our party, the staff’s accommodation was at a minimum 9/10. Every chef was willing to speak with us and prepare dedicated gluten-free meals, providing immense peace of mind. Combined with the fantastic beach, the resort is a strong choice if it can improve maintenance.