La Altagracia Ski Holidays

I recently stayed at your hotel and wanted to provide some constructive feedback. Issues: The cleaning in my room was inadequate, and the bathroom wall appeared to be falling apart. There was a musty smell in the room, which was quite unpleasant and required me to wash my clothes three times to eliminate the odor. Positives: The staff was wonderful and helpful. The food was amazing. The area around the hotel is fantastic. I hope this feedback helps improve the stay for future guests.

We used Amstar transportation services, and the experience was excellent,truly a 10/10. The buffet offered good quality and a decent variety, though the service could be improved. We tried six restaurants, with Il Paradiso (Italian) being the highlight—both the food and service were outstanding. The Gourmet restaurant had average food, but the service stood out. At Le Flame (Steakhouse), the food was delicious, but the portions—especially the steak—were excessively large, leading to waste, and the service was not at the same level. Takara (Asian) was average overall, while Las Olas (Rodizio) was disappointing, with poor service and underwhelming food. We attended the Oneiro show, which was highly entertaining but geared toward adults. The fixed menu was not enjoyable, with oversized portions (like a giant hamburger) that resulted in a lot of uneaten food. It would work better as a show with light snacks rather than a full dinner. The room was comfortable, especially the beds, but felt outdated and had maintenance issues. Some amenities were missing and not replaced despite requests. Entertainment overall did not meet expectations. Shows lacked variety and interactivity, and scheduled activities were often canceled, making evenings repetitive. The beach was crowded and busy with vendors, while the pools were clean, spacious, and enjoyable. Internal transportation was efficient. Although we had a good stay overall, the hotel did not deliver on its promise of unique, kid-focused

I recently stayed at your hotel and wanted to provide some constructive feedback. Issues: The cleaning in my room was inadequate, and the bathroom wall appeared to be falling apart. There was a musty smell in the room, which was quite unpleasant and required me to wash my clothes three times to eliminate the odor. Positives: The staff was wonderful and helpful. The food was amazing. The area around the hotel is fantastic. I hope this feedback helps improve the stay for future guests.