Bel Marin Keyes Romantic Holidays

The staff was excellent, my daughter developed a sore throat during the night and the front desk staff helped us choose a medication from the mini store they have .. n because we were there in the middle of the night they just charged it to our room instead of having me go get my wallet to make the purchase.

The amenities looked like they were awesome. Definitely gave a good vibe. We just didn’t use any of them because they got taken really fast. We thought we had more time to enjoy the fire pits, but they were turned off at 10. We arrived 2 hours early and asked if we could check in early. They said yes, but it would cost $40. That seemed like a money grab to me. Other hotels let you check in early at no cost. You do have to pay for parking, but you get to come and go freely. So we liked that. The location is super convenient. I didn’t like the location of our room. I don’t know if we were by a boiler, but there was a loud vibration that would come and go. The shower seemed like it had a rubber mat on it before because the glue was still there. It felt weird and yucky on my feet. I think I will check out other hotels in the area next time.

Great airport hotel. Excellent staff and good sports bar for the World Cup

The location was convenient for early morning flights. The comfort made it with choosing.

Room is cleaned. Lobby is very modern, love the decoration and the space divided that used, very good as provide privacy and intimate space, or private conversation allow within the same floor, it perfect for work/travel. Location is not bad, it just couples blocks from Turk St, where you can see homeless, poverty but it is Tenderloin character of this San Francisco's resident residential character, and it is right a few blocks at the Union Square. The hotel manager not quite polite, not friendly, like he does not want to work there as a Hotel Manager where the role should be kind, polite and genuine, when I think breakfast is included with the stay, he said "I don't think so"...instead of saying "I think you could have mistaken, would you like to take a moment to check it". Restaurant's staff are good, but never refund me for they accidently place 2 orders fruit yogurt for my daughter, they took back the order but never refund. I need to check and call to complaint about it when I have time. Little thing like that bother as I might not have time to call and ask for a refund for $12. Technical Issue: I stayed at room 1703, the top floor, there must be a mechanical unit for air conditioning on top of my room, I could not sleep due to the noise keep running. I hope the they will fix it, terrible! As my daughter already fell as sleep otherwise I would move to a different hotel.

The property is amazing as well as the staff. We have a 6 month old and things couldn't have gone better. The rooms are not silent would be the only thing. You can hear door's as well as people in the hallway.