Orlando Romantic Holidays

The property was great. My only complaint is that after a certain time the stores on the property close. I woke at 3 in the morning with a migraine. I go down stairs and ask the front desk if there was anywhere that I can get something to drink and something for a headache because I was in serious pain. She said no and that the store wouldn’t be open until 7 in the morning and went back to doing what she was doing. No empathy or anything. I had to wait 4 hours in pain until the store opened.

The AC did not work properly. One of the hot tubs was not hot. The front desk staff inconsistent and not always helpful. Housekeeping. Room refresh - beds made, towels not replaced when 4 people staying in the room. 3 requests on text if we needed anything - no request was responded to. The carpet in the hallways had the same chips and food for the three days we stayed there. Although the spa is rated a top spa, I would not rate it anywhere near a top spa - few amenities, shower hot water did not work, anesticians ok - not great. Ordered 2 enhancements, which supposidly came with a glass of champagne, not delivered. Upon check out over charged had to go back to straighten out the bill.

I'd rate more than 5 STARS if I could. Thank you for a wonderful, accommodating and very kind stay!

Great property average staff

I had zero complaints. Enjoyed my stay

Grade 5 star hotel, amazing service. Very respectful great food room was clean super comfortable.